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Covers & All Australia Reviews Summary
Covers & All Australia has a rating of 4.8 stars from 6,339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Australia most frequently mention good quality, customer service and fast delivery. Covers & All Australia ranks 6th among Home Decor sites.
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Easy to navigate website, good communication, quick delivery and a great product. Thank You!
One of the covers was the wrong size, awaiting a response
Dealing with Covers and All was easy. They thought of things that I hadn't in terms of our measurements and contacted me and clarified exactly what I was after. I am also extremely happy with the quality of our cover.
Much better than expected.
Excellent bespoke cover. I have recommended Covers and All to a neighbour.
Was 4 days late. It was free freight though so that's ok
Hello Carlene. Thank you for the rating and feedback.
We are sorry for the delayed delivery. Your order was shipped to reach you on time. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We trust you are happy with your custom table cover. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline.
Smooth ordering process - even asked for more measurements for our custom shaped lounge. Final product is even better than expected, and the material feels really high quality. Will be ordering more...
Was kept up to date with delivery the entire way. Very pleased with the seamless transaction.
Thank you Covers & All.
First class service. Item exactly as expected and even though I was aware that size can vary an inch or two this tarp was perfect. Price great
I received the custom cover after a long delay and request for additional payment. The cover fits poorly and looks very unattractive. I'm almost inclined to remove it and allow the furniture to weather rather than endure the poor appearance of the cover. Would not use this company ever again. Terrible product.
Hello Chris. We are very sorry to note your disappointment.
Our pricing is transparent and you pay what you see on the checkout page. Extra charges are only applied if there is a change made to your order after it is placed. In your case, the front length was changed from 59" to 66" per the revised picture and measurements you shared with us, which increased the cost of the cover.
A payment request notification was sent on 24 December. The payment was received on 19 January which unfortunately delayed your order. We dispatched your order in 5 business days after this.
We handcraft each cover closely following the specifications provided. The measurements entered for each cover are listed on your order confirmation email. We request you to check them once again; if you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at [email protected]. We will gladly replace it in case we have made an error in fabrication. Note that as mentioned on the product page, we add 1" to 2" leeway on the given width/depth for ease of use.
These guys are scammers. Don't waste your time or $$$$. Zero out of ten.
How simple to customise and order through these guys super fast delivery a fantastic product and amazing price!
Ordering was very easy, any questions were answered very quickly. The cover is well made and a good fit
Although I would have liked the zip to be at the back of the cushion instead of the front.
This is my third order from you and every time it's been great service and excellent quality
Received my couch covers today and they are lovely, well made and just as I ordered. My old covers were worn out and these have slipped perfectly over the top. The light blue is just as on the website. It took about 3 1/2 weeks from order to delivery to home which I thought was fine.
Easy website to navigate and place order. The team contacted me to check all measurements and provided a mock up drawing as well for me to approve. Fantastic service.
Just received my covers, a day ahead of schedule. They were very well packaged. I am extremely impressed with the quality and fit of the covers, which were for an outdoor setting. I would highly recommend to anyone with a need for quality covers.
Product was exactly as expected, but Covers & All clearly state on their site that they add 1 - 2 inches on all measurements you give them. However this is not true, in our order they failed to add anything to one length of the measurement resulting in cover that doesn't fit well. Was a shame as we check the measurements and clearly understood the additional inch or two they would add, so when they didn't... the cover was no good.
Thank you for the rating and your valuable feedback.
We handcraft each cover closely following the specifications and instructions provided. The leeway is added to the width and depth of the cover but not to the height (to prevent the cover from bunching up near the bottom). We do make a mistake occasionally but are firmly committed to making it right when given the opportunity and once the error is established.
Regrettably, we are unable to identify your order as your email address is not visible. The measurements entered for each cover are listed on your order confirmation email. We request you to check them once again; if you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at [email protected]. We will gladly replace it in case we have made an error in fabrication.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime. We are sorry to note your disappointment and apologize for any error in the size of your covers.
We handcraft each cover closely following the measurements provided. We do make a mistake occasionally but are firmly committed to making it right when given the opportunity and once the error is established.
Our support team did respond within 6 hours. Regrettably, while submitting your inquiry you mistyped your email address so the response might not have reached you. We have forwarded it to your correct email address for your reference.
If you have additional questions, please do not hesitate to write back.