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Covers & All Australia Reviews Summary
Covers & All Australia has a rating of 4.3 stars from 6,339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Australia most frequently mention good quality, customer service and fast delivery. Covers & All Australia ranks 6th among Home Decor sites.
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The product is amazing, great quality and it arrived quickly
It is a bit too long and touch on the ground I wished I knew it before I would have given different dimensions
Easy experience to select custom-sized covers to my specifications, I wish I had got them a bit smaller though as I ordered them to the exact measurements of my inserts and slightly smaller would have given a better smoother fit. The piping is puckered a bit which I think would be fixed by a tighter fit. Other than that the covers were exactly to my specifications and I am very happy with the construction and quality of the material. I would order again.
Very pleasantly surprised with our initial order for a caravan seat cushion. Great quality, colour & easy to use website to custom design it.
Fits perfectly and seems to be of good quality. Order came quickly too. Thanks
I received my new covers quickly. They met my expectations and fit my existing cushions well. It always hard to buy unseen but I am very happy with this order.
While communication was a challenge it was worth it as the product is beautiful.
Such an easy process and so happy with the chair covers, fantastic quality - exactly what I was after
Thank you for your lovely service I was happy with my cover and it will be easier to pack away
Easy to deal with from the start and great service highly recommended
Perfect size, great material, fits perfectly. Very speedy process from order to delivery.
Easy to order. Communications with the company were simple, detailed and any issues or changes were accommodated without issue.
The entire process for designing and making my treadmill cover was fast and the product is great. I had amendments to the original measurements (using their measuring tool) and the quickly amended the plans and implemented the changes
Product was great and excellent value for money. Would highly recommend Covers and All.
Love my cushion covers, incredible quality and attention to detail. Beautifully sewn, sturdy zippers. Amazing value for money, highly recommended!
I got exactly what I wanted I'm very pleased thank you
I'm thrilled with our cover. It was exactly what I envisaged and I was also impressed with the delivery time.
Very efficient and quick service. No problem at all. Goods arrived as stated. Thank you.
EDIT 2: Sales rep reached out to send a swatch and to see if any follow up action can be taken for another cover. Received a swatch early july and re-ordered a 2nd cover on good faith. I recommend getting a swatch first no matter how small the job as the colours on the screen do not resemble actual real life colours.
EDIT 1: follow up - Rep now insist the online swatches vary due to lighting and that my grey cover is indeed light sand as per their real photo (newly attached). To which I say IF true, then its false advertising and misrepresentation - just look at my cover, it exactly matches the light grey swatch shown online! Look at the actual swatch vs online swatch as attached and see if any of that makes sense, best bet is to not trust what they say online and order a swatch sample before committing to any purchase... or just skip this and go on etsy.
Original review:
I placed an order late may 2022 and received around mid June - no issues there.
Custom insert is fine - no issues there.
Custom Cover - Ordered LIGHT SAND. Received Light grey. Customer service agent insisted I received light sand as ordered (see attached email). Absolutely infuriating - I have attached a photo of what I received vs the preview of "cushion fab" light grey vs sand during the order process and light grey is absolutely what I received. The colour is important to me as the rest of my decor is beige.
I should add on that it took about 12 days post lodging a ticket for them to respond in such an insipid fashion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra, We are sorry to note your disappointment with the material color and apologize that our service does not meet your expectations. We can certainly understand your concern, however the website digital image and actual material color may differ. To avoid such issues, we have provided an option to order a free sample kit so customers can get a better idea about the actual material. We have shipped out the same material color as ordered. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. Also we can see that you are already in touch with our team and we have also passed your concern to them. Rest assured you will be able to get the best possible resolution on the same.