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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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After placing my order they email me with a more detailed sketch to make sure it was perfect.
The same great quality as all of the covers i have previous ordered, speedy delivery
We ordered a made to measure tyre cover, but it was made with the elastic too small and therefore too tight to fit the cover over the wheel. So, the cover is of no use at all to us. I contacted customer services, who told us to take a video to show it was too small and that we were fitting it correctly (how insulting!). I am still waiting for them to sort it out. If only I'd read the reviews on Trustpilot first - I would never have paid the £64!
Hi Jane, We’re pleased to know the cover fits properly and that the concern has been resolved. We appreciate the opportunity to set the record straight. Should you need any assistance in the future, we’re always here to help.
Good overall tarp it is heavy duty and the 60cm eyelets made it more secure I used screws and washers through the eyelets to secure it. And it is holding down great
Hey John! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover fitted perfectly and does the job I expected of it.
Cover was delivered earlier than expected or predicted.
Hey Philip! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good. Not yet used as for furniture for holiday home. …………..
Hi Carol, Thank you for your feedback! We're glad to hear you're happy with your purchase so far. We hope it works perfectly for your holiday home once it's in use. If you need any assistance down the line, feel free to reach out!
These we to make our gazebo/bar weatherproof when necessary. They are absolutely perfect.
Great product fits perfectly, looks and feels good. Good diligence in ensuring we submitted the right measurements and very good communication during the process. Decent price too!
Hey Callum! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had a car seat cover made so my dog wouldn't ruin the car seat. Fits perfectly (to size) and really well made. Looks smart, fits easily and easy to wash.
Hey Laura! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was as you'd expect! Ordered online, was kept up to date with manufacture and delivery time and there were no problems.
Hey Mary! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service all round. Would definitely recommend. Can't fault them.
Hey Richard! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A very efficient company with an excellent website. A very helpful customer service when I made a mistake
Hey Nicholas! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Designer went to great lengths to ensure measurements were correct for this unusual shape. Cover is good quality and well made.
Hey Ray! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
For the Big Green Egg a green cover would be a nice option.
Great choice of covers and grades of material. Easy to follow measuring instructions.
Good delivery times with tracking.
Second lot of covers we have bought and are very satisfied with them. Expensive, but worth it.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to see what measurements are needed and clear purchasing options. Good free delivery lead time too!
Mixed as they keep asking for measurements and then again. I want 3 separate covers for my L shaped settee as I cannot manage one big one!
Hey Julie! We’re truly sorry for the inconvenience caused. We completely understand that you would like to have 3 separate covers for your L-shaped settee, as managing one large cover can be difficult. As we can see, you are already in touch with our team, and they have requested clear images along with exact measurements to ensure the covers are made to fit perfectly. Once we receive these details, we will be able to proceed with your request and assist you further to make sure you get exactly what you need.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Find the terminology/language a bit confusing.
Really pleased with the pergola cover, made to size the material quality was brilliant. Waterproof and great shade. Much better than other gazebo covers I've seen.
Hey Katie! Thank you for your wonderful feedback! We’re glad to hear you’re happy with the made-to-size pergola cover and its quality. It’s great to know it provides the waterproofing and shade you were looking for, and that it stands out compared to other covers you’ve seen.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Straight forward web site, quality product, competitive price-what more can I say!
Hey Kevin! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great range of products/options, excellent easy to navigate web site, competitive pricing-what more can you say!
Cover and all are easy to deal with, the measurements, furniture images and choice of materials are easy to deal with. There was interaction post ordering to ensure correct fitment of the sofa cover and we are really pleased with the result.
Hey Simon! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Relatively easy to put in measurements
Excellent attention to detail in the planning stages
Good communication throughout.
Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I supplied measurements as directed. Covers and all kept in contact throughout, and even phoned on one occasion to query something asking me to double check. The finished product was absolutely perfect. Fitted the seat perfectly. Quality of materials and workmanship outstanding. Extremely good value for money. Would not hesitate to return to covers and all myself and would highly recommend.
Hey Pauline! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far very good. As long as I get a good quality product that fits I ll be very happy
Top quality product at reasonable price and was delivered on schedule.
Hey Nigel! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Looks a great product & service. Hope expectations come through
Had one occasion to speak to staff to clarify a size excellent overall experience
Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!