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Cover & All UK Reviews Summary
Covers & All is a company that provides high-quality custom-made cover solutions for outdoor use.
This summary is generated by AI, based on text from customer reviews
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Found the company online, after comparing different sites, this was best for price, choice of colours and custom fit. Very pleased with customer service and my purchase, kept me informed of delivery date etc. Would definitely recommend.
Hey Karen! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
While I was checking my measurements were correct kept going back to start which was frustrating. 🙂
I found this great in principle but lengthy and although responses resulted in a product that is good the actual communications were drawn out and I got the impression from the responses that language may have been the thing that created the delays, as many time my words were not understood and many times I found that I had to repeat the comments in further comms
Hi Chris, Thank you for sharing your feedback. We sincerely apologize for the delay and the repeated clarifications required during the design process. We value your time and regret any inconvenience caused by the drawn-out communication and misunderstanding of your inputs. Your feedback is valuable, and we will work with our team to improve clarity and efficiency in communication so that future interactions are smoother and quicker. We’re glad to know that you are happy with the final product and appreciate your patience throughout the process. We look forward to serving you again.
Excellent service and product, highly recommend. The cover was a perfect fit.
Hey Carl! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I gave you precise dimensions with a cut out in the corner, what you supplied was a rectangle with no cut out. It was also 4cm narrower than the supplied width.
Hello Simon, we’re sorry for the inconvenience caused. It appears that no cutout requirements were included with your order, so it was processed according to the dimensions provided, along with the standard size variance mentioned on our website. However, our team has reached out to you via email and offered a replacement of the cover under the Assurance Plus program.
They were very good at making sure the measurements were correct before starting to manufacture our covers. Would recommend this company.
Thank you, Keith, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I erroneously submitted the wrong dimension for my parasol covers and telephone customer services as soon as I realized. The product had already gone off for production, but the sales. Manager was able to contact the factory and make sure they had the right dimensions. Brilliant. I was so relieved👍. Thank you
Thank you, Peter, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Order actioned well cover is excellent but unfortunately wrong size
Hey Gary! As per our records, your concern has been addressed and our team has reached out to you for a resolution. We are currently awaiting your response to provide further assistance. Thank you for your cooperation throughout.
Only had them a few days but so far so good. Cushions fit well and look nice. The customer service was spot on. We had trouble with the couriers and the company went above and beyond to help us. Rare these days. Thank you.
Hey Lyndsey! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Online measuring system easy to use, with communication from Covers&all throughout the process. Very happy with the product, would use again
Hey Peter! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Difficult to get true delivery date. In the end the covers arrived early
Hi William, Thank you for sharing your feedback with us. We’re glad to know you liked the products, and we apologize if it was difficult to get a clear delivery date. We notify customers at every stage of the order process via the registered email address, but we’ll share your feedback with our team to make delivery timelines even clearer. We’re happy to hear your covers arrived earlier than expected and appreciate your support.
Website reluctant to change page to payment page. I had to redo it.
With taking a chance online and unknown I was not sure if I had made the right choice. I did. I got updates along the way, great delivery tracking details and good quality covers. They arrived three days earlier than expected which was great. Will definitely be ordering more.
Hey Louise! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use for custom size and though limit of fabric choice. The choices are good
Order was processed quickly and confirmation of size very specific. Overall a happy customer and pleased I chose this product.
Hey Colin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Quick, accurate and affordable. It has changed the look of my outdoor furniture for the better. I love it!
Hey Emma! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fit for purpose, good value for money, positive customer experience
Hey Grainne! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Items I purchased were top quality, having initially submitted measurements they doubled check with you. Good job they did, I misread one of my sizes, had to increase the width by a few inches at no extra cost. Don't waste time browsing other companies, go straight to Covers&all. What a great team
👍🏻👍🏻👍🏻
Hey Kenny! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Miklos, Thank you for your feedback—we're glad to hear you’re generally happy with the cover! We always appreciate suggestions on how we can improve.
To help us better understand your recommendations and address them appropriately, we kindly request that you raise a support ticket from your account. This will allow our team to review the details and respond directly with any possible solutions or improvements.
We look forward to hearing from you and assisting further.
I was expecting the finished product not just the cover, I will not be using this company again or recommending them
Hey Gina! As per our records, your concern has been addressed and said refund has been initiated. It will be credited to your account within 5-7 business days. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Website was easy to navigate. The quality of the cover is good, it's weighty which I need as we get a lot of wind. Highly recommend
Hey Julie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product delivery was good. Service is good too. They ask you to check the final dimensions before it goes to production.
I would use them again
Hey Iain! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Royston! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!