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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great communication, clear process and perfect result. Really good quality garden cushion cover, wipe clean and drues fast after rain. We love it!
Very easy website to navigate. Cover arrived earlier than expected, very good quality and fits perfectly.
Had phone call and was directed to the free swatch kit.
Order coming soon
Easy website, Patrick very helpful and polite with excellent service.
Entered the dimensions and description of what I needed and within a day of submitting had an email with draft drawing of the design prepared and requesting my approval. My cover arrived four days earlier than expected and the material, quality of manufacture are exactly as described and excellent. Very pleased with my purchase.
From putting the measurements in to final ordering it was very easy and also a good delivery time.
Very quick, efficient service, as described, very happy with the Cover, would 100% recommend.
Pleased to be able to get custom made. Look forward to my delivery. Thankyou.
Not clear on website that delivery takes 10-14 days, as product is made in India, and not in UK as expected. Product is excellent but arrived too late to use for purpose that it was bought for.
Hi Alex, We are sorry to note your disappointment in regards to the delivery time frame. The delivery will depends upon the order details and shipping method your choose at he time of placing an order. Customer will be able to get the estimated delivery date on the website cart page as per the added product details. Also upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck including delivery date. As we can see that your product has been delivered 9 days before the actual shipping method you have selected. Furthermore; all our covers are designed in Georgia, USA, and manufactured in India. The same is mentioned on the website. We are glad to know that you are happy with the received product and its quality.
Easy to order, good site and great covers. Definitely recommend
Ordering was simple, discount code was a nice touch, lets hope they are good quality when they arrive.
All arrived well packaged, only very slight issue was the care label was visible on the clear curtain but with a little gentle cleaning I managed to removed it. Does exactly what we wanted.
Ordering was simple, discount code was a nice touch, lets hope they are good quality when they arrive.
Good quality tarpaulin. Added my own eyelets for intended purpose (weather protection area in chicken run). Much better quality and better value for money than the expensive tarpaulin that came with the run which has already ripped through one eyelet and has several small holes in 3 month.
Simple & Easy website to use. If I was going to be critical on anything, its the measurements... Would prefer to see this in Metric, But easy enough to measure in Inches, so not a complaint just an observation.
I am a satisfied returning customer and so far the story continues on this second purchase. Thanks
The cover is fit for purpose. (That is: It is as I hoped, the size is as requested and after 72 hours of no wind and rain, performs as advertised.) Ask me again after 6 months.
Great experience overall. Very responsive, easy to contact and good end product (so far). Thanks!
Fantastic quality! Excellent despatch and kept up to date from start to finish
I received a phone call to discuss the exact specification of my patio heater cover.
The consultant I spoke to was committed to ensuring the product was exactly what I needed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Philip, We apologize that our service does not meet your expectations. As we are in a custom business, we always try our best to customize the product as per the product and customer's requirements. In your case, we just need to reconfirm the details that how you wants to cover the product. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. We are glad to know that you are happy with the received product.