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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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From the website selection criteria, it was very easy to find a suitable match for our outdoor cover needs. Will use them again for made to measure covering needs.
I ordered a large cover for the air con motor. Happy with the purchase
Curtains are high quality and came sooner than the advised delivery date, Have used 4 times now without any problems. Thank you
A great product fits perfectly looks and feels wonderful
Cover appears well made and fits well. Ordering on line was straight forward and detailed allowing for a well made snd custom made cover.
I ordered a m2m pergola cover when I 1st put it in the bag it was grey and some how it turned to blue, definitely not the colour I want so at my expense I have re-ordered another one in grey, this time double checking at all stages of the process it is grey, apart from that the cover is of the most excellent quality
No problems at all. Will use again. Got a discount that made mymind up to use this firm.
The ordering process was simple and easy to follow. Followed all guidance on site for measuring the covers. Then double-checked my measurements and had another person do the same.
Items arrived 3 days before due and were of excellent quality and workmanship. I will have no issues using them again.
I found buying my cover and using the live chat to speak to an agent very easy. After sending the measurements of my item and checking what measurements to use for the cover I was certain everything would go smoothly.
I'm pleased with the quality of my cover, however the opening hangs very loose on the outdoor pull up bar I bought it for. The drawstrings to close it don't run all the way around the opening of the cover so it is vulnerable to blowing away and not serving its intended purpose.
Coversandall responded within less than 24 hours of me telling them my disappointment, however they stand by the fact that because their product meets the agreed measurements they are not at fault. They are missing the point that I cannot appropriately tighten their product to fit my pull up bar and it is short of useless unless I make my own adjustments to it.
I expected better.
Hi Mrs. Davis, we regret the inconvenience caused. We certainly understand this is not the ideal experience we want our customers to have. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us.
Excellent customer service.
Efficient with customer follow up.
Fantastic, Hazel was really helpful during the order process, a little mix up on the signing off process but once this was sorted the covers look and work great.
Fantastic, Hazel was really helpful during the order process
I Purchased a custom cover, they have done an excellent job in getting it to me early the service is brilliant from start to finish.
I'd like to say a big thank you for a good service.
It was confusing to say the least having to trawl through emails to verify measurements that i had already confirmed
Hi Jeremy, we regret the inconvenience this has caused you. Upon reviewing the order details, we found the dimensions were shared in millimeters. As we make custom covers, and to avoid any kinds of issues post order receipt, the team sent a confirmation email showing the dimensions, shape of the cover, etc. for your approval. We hope this clarifies, why the dimensions were reconfirmed over email.
For further assistance, we would request you to reach out to us via our 24 X 7 call or chat helplines.
Good stuff, easy to fit. Came early. Good people to deal with
Very pleased with both service and product, custom rain covers to prevent flooding in the animal enclosures.
Will be ordering more to protect remaining animal enclosures
Very pleased overall, i missed some zips from my order. Your staff resolved it promtley and efficiantly
I felt very well consulted by the designer and this ensured that errors were eliminated
Really go above and beyond great customer service givinhg me options of spacing of gromnets only just put the roof on so pleased so far
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrew, we regret the inconvenience caused. We certainly understand that errors can happen while ordering online. To avoid these kinds of issues and to rectify those, we send an order confirmation email at the time of order placement. It consists of all the order details so you may recheck and in case of any issues, contact our call or chat helplines to make the necessary changes.