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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website allowed me to order a product that could not be produced!
At all contact points communications were awful and we had to work out how to fit with no instructions!
I am unable to give a review other than the cover I had waited several weeks for, was utterly unacceptable. I was so very disappointed the sizes I had given were from where I bought the chair I know to be correct. This cover would not cover be able to cover a small foot stool.
Hello, Jacqui. We apologize for the inconvenience caused. After conducting a thorough investigation into the issue, we found that you had previously engaged in an online chat where you shared the dimensions for the product. Our team then suggested that you place the order online. However, when the order was placed, the measurements were left as default, and no additional measurements were provided for the product. As a result, we fabricated the cover according to the default measurements. The cover you received is exactly as ordered and in line with the specified measurements at the time of placing the order. Unfortunately, once an order is placed, we no longer have access to any previous communications. However, our website offers the option to upload a photo and provide measurements based on the product dimensions. We understand that you have raised a complaint, but our team has not yet had the opportunity to address it. We have escalated the issue to the relevant team, and they will provide an update as soon as possible.
Made to measure cushion covers, I had spare memory foam and it fits nicely
Better than I expected. Throughout the ordering process the company kept in touch and asked me to check the measurements. I cannot fault my experience with Cover & All. I would have no hesitation in recommending to
My friends.
Brilliant product! Fits my garden stove perfectly!
My cover was a custom shape and took quite a lot of measurements that the design team helped with.
The price went up a little at the end due to a change I made
Great service. Queried my initial measurements which were incorrect. The cover is good quality, well made and meets design requirements. Overall very happy
Excellent service. Came all the way from India, through France and only got delayed when it reached l
GB!
Great quality. Just what I was looking for.
Fairly simple. Would like to have had the option of a sample.
Good quality materials and workmanship and very quick delivery. Highly recommended. Thank you
Really good service during the design of this bespoke cover (which took a couple of design iterations to make sure it was absolutely right). The quality of the end product seems excellent. Highly recommended.
Despite giving accurate dims the cover does not fit and there was no way of contacting the company to discuss or ask for help and assistance. I wouldn't reccoment using this company because of this.
Hi, Lauren. Thank you for bringing the issue to our attention. We apologize for the inconvenience caused by the cover not fitting despite providing accurate measurements. We would like to assure you that we manufactured the cover with great care, following the dimensions you provided and in accordance with the design stated on our website. We understand that, despite our efforts to ensure a custom fit, there can be situations where the cover may not fit due to various reasons.
However, please be assured that we are fully committed to resolving this issue for you. We kindly request that you take photos clearly showing the measurement discrepancy and raise a ticket through your account. Our team will promptly review your case and provide a resolution with the utmost urgency.
Thank you for your understanding and cooperation.
Ordered and received promptly, they are perfect for the job.
Had several online interaction with the designers of my custom made cover to ensure measurements correct. Lesson I learnt that it is definitely worth uploading several views of your item from different angles (when originally I had only sent them one). This prompted good questions on my original measurements, and subsequently additional measurements were needed because of the undulating slopes of the bench sides. Impressed with result - thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mike. We appreciate you bringing this matter to our attention, and we apologize for any inconvenience caused. Typically, the user guide is included with the product. We sincerely apologize if you did not receive it with your order, and we understand that seeking assistance through the chat with customer support has not been helpful. If you haven't had a chance to install your product yet, we recommend watching the available video tutorial, which should provide guidance on the installation process. https://www.youtube.com/watch?v=1zUIvJPNznw