COVERCRAFTReviews 58

I called them and they said send it back that I would have to pay for shipping and on the paper said in the box they sent I believe they found the biggest box they could to send the cover in really it would have cost me more than I paid for it and they felted to tell you that also make you pay for restocking fee I will never buy from them again

This company is a total JOKE, the customer service agent told me to go $#*! myself after I complaint about their $#*!ty product, it came ripped and they didn't seemed interested to even help me or listen to me, after being put on hold for an hour straight I gave up and finally decided to write reviews everywhere so the poor people won't be scammed like me.
BEWARE GUYS, DO NOT WASTE YOUR MONEY, TIME AND DIGNITY WITH THIS COMPANY. GO SHOP SOMEWHERE ELSE!.

Bought for 2 vehicles: they came pieced together.
They sent replacements- same thing: PIECES.
Now getting push back on a return.
See pics.

I bought a customized dash cover, it did not quite fit right especially above the speedometer. I emailed them and asked them if anything can be done for this and all they give me is an automated reply saying I need to return it and they do not pay for the shipping. Do not purchase anything from here, the material is cheap and customer service is horrid. I told them putting Velcro on is not going to be ideal where I live because it reaches up to 110 degrees where that velcro sticky will melt on my dash. But no solution, no replacement with re-design, I have to pay for shipping which is like a quarter of the price of the dash cover and not get anything back for horrible service and quality.
Below is what their email said over and over again and will keep sending you an insulting email:
"I apologize your dash cover is not to your satisfaction. It appears the dash cover is up to specs, but the Velcro strips would be needed to keep your dash cover in place, and is also applied for safety reasons.
If you would still like to return this, please write RA******* on the outside of the package, and return to Covercraft Industries, 100 Enterprise Blvd, Pauls Valley, OK *******. Please be sure the item is in returnable to stock condition; no hair, dirt, or grease on item.
The dash cover was NOT up to specs. Photos are attached as well for the poor quality of work.

I ordered a set of covers from you guys through carid. And I have never been more dissatisfied in a product before. I spent $480 for your "fitted" seat covers and they fit like cheap Walmart universal covers. Even have you vin # of my truck to ensure proper fitment! These are cheaply made and do not "contour to seats" anything like you advertised! I have tried for 2 weeks with carid to get a refund and they're telling me a refund is not possible for some reason. FOUR HUNDRED EIGHTY DOLLARS and you guys don't have the decency to refund a customer that is EXTREMELY UNHAPPY WITH THE GARBAGE PRODUCT YOU CLAIM IS TOP OF THE LINE. They fit loose, the console part Velcro lines up directly with the latch which makes the console lid not latch correctly.

I need my money back somehow.

I ordered a dash mat from y'all about a year ago and was extremely pleased with that, which made me have zero hesitation about bringing my business back to you.

I NEED A REFUND ASAP

I can not explain how disappointed I am in this product. I have several guys at work that we're going to order the same set I did and they all literally laughed at the quality of the product and the EXTREMELY HIGH price. I'd pay $200 MAX for this quality. I have had universal fit seat covers from academy that have fit better than this.

I ordered a dash cover for my Hyundai from Covercraft, the fit is horrible, complained and sent many pictures to their customer service representative Jolene as requested, she said it fit ok, BUT OFFERED TO SEND ADDITIONAL VELCRO TO HELPMAKE IT FIT! This contradics their claim it fits ok, It's bunched up around the defrost registers/vents and fits poorly over the instrument cluster pod,. Do not buy from this company.

2 years noah cover started to disintegrate, covercraft ignored request. BBB was called in, covercraft informs me noah cover no longer being made. Covercraft sent swatches, the new covers cost much more than the original noah. I settled for the ultra tech, imho is not the same quality as the noah plus it's 50.00 more. Last but not least I had to pay for shipping the defective cover back. This process started 5/14/22 it's now 7/1/22. I can't wait to see the new cover, again it's not on par with the noah cover. These companies tell you it comes with a warranty, but they give you the runaround and try to get you to pay more. After this experience I will go with a different company. Do you really want to do business with a company like that?

Wow, I wish I came here to see the reviews before purchasing. I was on the fence due to the high price, and now after having a horrible experience I can give my my strong recommendation which is that you DO NOT purchase seat covers from this company.

I received my "Custom" Carhartt Seat Covers for my 2010 Nissan Xterra last Friday 4/29/2022. I immediately noticed a problem when I took them out of the box. On the driver side seat cover, there were two big holes sewn up that were clearly meant to be cut outs for the lumbar adjustment knobs on my seat. Now, everyone makes mistakes, so I figured I would email their customer service team and see how they would rectify the situation.

Their word for word literal response: "The cutouts for the lumbar wheels on the side of the seat will need to be cut with scissors." Zero apologies, admissions of guilt, or offers to help.
Let it be known to CoverCraft that I would not be sitting here typing out this review if the CS agent had at the very least said "sorry".

When you are paying a lot of money for a custom fabric product you expect that it fits without having to cut it up yourself with scissors. And if it doesn't, you expect the company to at the very least offer to take it back and fix it for you. Unbelievable.

Also, apart from the manufacturing defect the covers' fit is maybe a 7/10 at best. The way the bottom part attaches to the back with elastic straps is super messy looking. And on the passenger side, I still have the original seat stitching showing because it doesn't extend far enough down.

Received my cover, and was very disappointed with the quality, it did not fit properly, and it wasn't the fabric that I ordered, will never recommend this place to anyone, I threw it in the trash because after reading some of the review it just be a pain in the butt to try and return it and get a refund

I recently purchased a second set of seat covers from covercraft for my other vehicle. The first said I got was right before Christmas for my wife's 2017 SUV. Since we decided to trade that in and of course it took months for the trade-in to come in I held off on putting the covers on the old car. When the car finally came in we tempted to put the covers on and of course the covers did not fit the new vehicle. I called covercraft and explained the situation and also offered to pay any difference for custom seat covers for this vehicle. They were in sheepskin. Not only did they refuse to do anything about it or work with me they also we're not concerned about the fact that I was a customer who had already ordered a second set. Their claim was it wasn't returned within 30 days. That won't be a problem since my second set is still within the 30 days that I will be returning them. While their products may be decent their customer service is absolutely awful. If you want to take a chance and go with them good luck. I will never do it again!

DO NOT DEAL WITH THESE PEOPLE. I got a dash cover for a 2019 Ram Longhorn. The fit was terrible humps and bumps everywhere covered speakers and vents. I tried to return it and got the run around, all sorts of emails and calls and nothing happened. They take your money and run.

I purchased custom made seat covers for my 2021 Rav4 along with sunshade and dash mat.
The seat covers came and I had a couple of issues with the fit. I contacted customer service (Monica),
She left me a message stating that this was the worst sew job she had ever seen. In her message she ranted about how these should have never been shipped and to send it all back so they could use it as an example for quality and they would have the best seamstress remake the full set and re ship them to me. This was her idea and all I wanted was for them to send out the replacements first and then I would send back the first order so my car would not go unprotected. She stated this would not be a problem.
Two weeks go by and no contact, After many attempts to contact her she called me and was rude and stating I was being unreasonable with this demand. ( It was her idea!) I made several attempts to contact Her manager (Chris) with no luck. Then out of the blue two pieces showed up on my door. The material did not match the first order and was in worse condition than the first order. I spoke to Chris once and he stated he would look into the matter and I have still not heard back from him.
No apology for the way I was spoken to or for the bad products. No contact from the company for over three months!
If you order from them you better hope everything is good because you will be stuck with bad quality items.

Do NOT EVER order from these people. They are terrible and could care less about you as a customer.
I ordered a cover in early November with a ship date of 12/7. No communication and no order as of 12/14. I check myself and now it says ship date of 1/9/22! What good is a cover if winter is half over? I call them and they could have cared less. I canceled my order for a refund and they again could not have cared less. There are other covers out there. Save yourself the grief and do not order from them.

I bought a dash cover for my GV80. They sent the cover after two weeks which was totally unfit. It covered speakers, created hums on the dashboard, blocked the vents. When I requested to return, they asked me to send them the pictures. I did multiple times but they ignored. They dont stand behind their product. Bad business.

I'm one that will go out of my way to buy American products even if I have to pay more for comparable products. I could have purchased a cover from multiple other suppliers at half the cost but I unfortunately went with Covercraft. My problem is after I ordered the cover I noticed that it was on sale for $30.00 less than what I paid within a week later. I never thought it would be a problem getting credited the difference. Any other supplier in the past was always glad to credit the difference and happy to please all of their customers. If it was beyond a 30 day period that would be understandable but in this case I didn't even receive the item. Very disappointed. Never again will I repurchase from them nor would I recommend them. Hopefully the cover holds up and I don't need further support. My guess is they don't back their quality either. In short I was very surprised by their poor customer service.
David Tubolino Order #*******-901

I ordered a custom sunscreen for my 2001 Trans AM and 2019 Subaru Legacy through CarID. It took 23 days to get these custom made sunscreens. They were made nice. The sunscreen for my Trans AM fit good. However the sunscreen for the Legacy did not fit well. The Legacy has a Eyesight Driver Assist System at the center top of the windshield just above the rear view mirror. There is a cutout for this. But the cutout leaves at about 2 inches of the windshield on each side of the sensor and 3 inches of windshield below the mirror uncovered. There is also about an inch at the top of the rest of the windshield exposed. They feel it was made correctly to fit around the sensor. This will allow the sun to shine right in the center of the car.

I ordered a $200.00 cover for my Cadillac. All the catalog pictures showed that the cover went over the wheels. I received the cover and it did not cover the wheels. I called the company direct. I had three questions, 1. Why doesn't it cover the wheels? Answer "Oh we have one that does but it's very expensive!" I said I bought one on line from China for $50.00 & it covers the wheels, What is the point of covering the car if you can't cover the wheels! Cost($5000. 00). 2. Why doesn't it have the white cotton lining to protect the paint? Answer "Oh we have one but it's very expensive!" I just spent $200.00 for your very good cover & I bought one from China for $50. 00. 3. Why doesn't your cover come with a strap & a storage bag? "Oh we have those as an option! You can purchase them" So let's recap the $50.00 one covers the wheels, has a white cotton protective lining, has a strap to keep it on from winds, & has a storage bag! Why should you spend $200.00 for a COVERCRAP COVER? NOT ME!