COVERCRAFTReviews 58

We have a sonata sel plus. Ordered a dash mat 2 yrs ago. It was a velvet mat. Its ok but not UV protected and doesnt work as well as the others.tried for 2 years to up grade. They said they were having supply problems, well this is the result of the scamdemic and joe bidens new america. Finally 6 weeks ago they had the mats for my model. Still waiting and they still say every excuse for not sending out. Now I was told it would ship on Sept 26th. Nothing no email, nothing. My on line account still shows a sept 6th day, auto anything went out of business. Is cover craft next? I blame biden and his agenda.

I bought a dash carpet for a 2024 Hyndai Sante Cruz. First they delivered to the wrong address the dash carpet did not fit and poor quality and customer service just gave me the run around no one would help or return emails do not but from this company.

Extremely Disappointed with Covercraft

I recently placed an order with Covercraft on August 24, and it was an incredibly disappointing experience from start to finish. First, it took a whopping 21 days for me to receive my order, which is unacceptable in this day and age.

When I finally received the product and tried to install it, I realized that it was nowhere near the custom-fit quality that Covercraft had advertised. I reached out to their customer service with clear photographic evidence of the ill-fitting product. To my shock, instead of acknowledging their mistake, they had the audacity to ask me to measure and prove their own error!

This level of customer service is beyond frustrating. If Covercraft claims to have the exact windshield template for my car model, they should stand by that promise without requiring their customers to do extra work.

In light of this experience, I requested a return and a full refund, which seems like the most reasonable solution. However, Covercraft seems to be holding my refund hostage, insisting on verifying their template. It's clear that they are more interested in protecting their own interests than ensuring customer satisfaction.

This whole process has been clunky, inefficient, and antiquated. I'm left wondering how a company like Covercraft manages to stay in business with such a poor track record. A quick glance at their 1.2 rating on Sitejabber should have been enough of a warning.

I will never do business with Covercraft again, and I strongly advise others to be cautious when considering their products and services. This has been a truly disappointing experience, and I hope others can avoid it.

Never received seat covers in 2 months. I waited a week for a return phone call from
Emily which was to be the next day. Canceled my $450.00 order cause they could not provide a shipping date. Poor customer service, not available after 6 or weekend. Don't even deserve one star.

I have purchased covers for my vehicles for years and never had any issues, until recently. I received a truck cover that would leave millions of tiny particles of fabric on the truck. You have to wash your vehicle when you take it off. I have sent pictures showing the disaster left after removal. They totally ignored my request for a refund or a replacement. After successful products, why now this one cover has been a disaster.

Even though they say they are custom for your specific car they are NOT. DO NOT DO BUSINESS WITH THIS COMPANY!

Don't recommend terrible fit. This is second set that doesn't fit.poorly designed to fit no way to do anything with them.Cutting my losd

The Dash mat did not fit and covered the forward collision sensors causing an obvious safety hazard.
Their customer service rep: Lindsay McBride will send you a bucket of emails stating if their "PATTERN" checks out there will be a 15% restocking fee. Cover Craft products are made from poor quality materials and manufactured outside the United States. Their business model is to deliver a product that is too much trouble to return and to make you absorb the shipping cost. This is a company that could care less about what they sell or the customer.

Bought a 300 dollar custom fit front end cover, didn't really fit or function,send it back for refund, took 2 weeks to inspect and now they can't even direct deposit my refund and have to mail a check,,WTF, who's ever heard of that in 2023, do not buy their products, joke of a company!

They do not fit my car, they took forever to come in. Absolutely not worth the 200.00! I am so mad at myself for failling for the fake reviews on their website.

I ordered a car cover as well as a dash mat. The cover came and fit like a glove. I love it. My only concern is that someone will steal it! The dash mat wasn't a good fit so I sent it back. They worked w/ me on shipping and the restocking fee. I'd order from Covercraft again. I'm not sure why they get low ratings because when I encountered a problem, they worked with me and actually, the cover I got was quality. I wish the dash mat would have fit because it was really well made. Thanks Covercraft!

Cant get these guys to stop sending out emails to my inbox. Clicking "unsubscribe" doesn't have the desired outcome.
Cant send their emails to spam folder either. (At least i havent found a way yet)
Be prepared to wait 15 mins plus to get thru to customer service. Apparently, they are very understaffed.
If u want a full refund - forget it...15% restock fee, so NO full refund from these guys.

The seat covers are now made in MEXICO and are truly JUNK. They don't fit and there service department is the pits. Tryed to install them on 2023 GMC Acadia. They will not fit the front or rear at all. Called the company and they do not know what to do. They ask for pictures. Ever tried to get under a seat and take a picture? Product is Made in Mexico. Who ever makes these for them must drink a lot of tequila when they are at work. No way to connect the back cover the way the directions call for. Seats bottoms are connected thru the electric seat and catches the hold down when the seat is moved. Pretty sad they can sell these in the USA and claim they make them. Please pass this on and save someone else from this misery. This was a thousand dollars wasted!

My father-in-law bought a set of the seat covers for his 2023 Silverado and it was a very poor fit everything seemed to be extremely difficult to put on it took 2 guys 4 hours to install and a lot of finger cramps from pulling them on

I ordered a front end cover for my 2022 GMC SIERRA 1500 AT4, I purchased online,big mistake, it was being made according to them. I called down to verify the with the Vin,and they assured me they will have the correct cover. After amonth it finally arrived after I paid their shipping cost which was in USD And for cover in USD.
When it arrived I had to pay another $40 dollars Canadian. When I went to fit the bra to my truck the bottom piece didn't match my front of the truck. I called them and they took the Vin number again, and later called to say heat their was a mistake that the website was wrong and they haven't created a product for that new design.
They would have me reship at my cost via ground, and provide a reciept of shipping and oh did I mention they wanted to charge me a 15% restocking fee for their mistake.
So how much more will it cost me to return and get a credit of both shipping fees, the duty I paid and cost of the product.
All I can say is their customer service want up to mark. What kind of fool do they think they're dealing with.
DO NIT BUY FROM THIS COMPANY. BAD BAD ODER *******-387
LF
Whitby,Ontario CANADA

Purchase two dash mats, neither one would fit.Called customer service to notify them, could not get a replacement or refund,if you return the item you will pay for shipping.Do not purchase anything from this so called company you WILL be sorry!

I purchased a $350 dollar set of seat covers put the on my seats and a week later found the same ones for $100 cheaper so I called and they said sure send them back and we will credit your card. After sending them back in like brand new condition they emailed me and said they could not refund my money because they looked as if they had been washed or been on my seats for a long period of time which they had not. There was absolutely nothing wrong with them, then to make things worse said they were going to dispose of them. My $350 out the window. Are you kidding me? Terrible customer service. Do no buy anything from them because if you want to return it they have word their guidlines is such a way they you will not get refunded.

Bought covers and they did not fit our new car and where cheaply made. Did not use them at all! Returned them and company said they found some dog hair on them (which was a few hairs from my house). Therefore, they said they will return covers to me and could not refund me the $440.00 I paid for them. So far, no covers have been returned to me. Very hard to get a hold of someone and speak to them and when you do, they are not polite at all. Before you purchase from this company, look at all their bad reviews!

Ordered seat cover on 11/27; promised to ship by 12/04; shipped 12/16; I had to reach out for order update; product is ok, not worth $400+
I should've known this company was out of touch and stopped order, but I didn't; product didn't fit

Called to request return and return shipping label, no such luck; You'll pay for return shipping

You wonder why people like Amazon? See above.

EDIT: was charged a 15% restocking fee because of 7 pet hairs; AVOID, AVOID, AVOID