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CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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Quick delivery the dress was top quality and even looks better than the picture. Thank you couture candy
Quick delivery the dress was top quality and even looks better than the picture. Thank you couture candy
This company shipped me the wrong dress, I immediately reached out to let them know. I sent pictures of what I received and after I did everything they asked me to do including the time I had to take to return the incorrect dress they sent me and provided a copy of the shipping receipt, they continue to send me the same email saying I will have the tracking number for the dress I ordered within 48 hours. This has been going on for a week and a half after I returned the other dress. They got my money the same day I placed my order. This dress is for my daughter's wedding. Attached is proof that the dress they asked me to ship delivered already.
Abigail was so responsive and helpful with my order. I will be doing business with these ladies at Couture Candy again. No Tax and Free Shipping - awesome!
Very easy to order, and Couture Candy includes measurements so you can choose sizing after measuring yourself. Order was shipped very fast, and was delivered in a timely manner. Would order again.
Great online experience, true to size. The dress is absolutely gorgeous, but... there is lots of glitter and my sensitive skin can't tolorate it. It may be ok for someone else, but I will have to return or maybe even exchange.
Ordered over phone, asked about returns, she said you can return if not on sale. They would not give back money, they gave me in store credit. Never was disclosed to me about return. DONT ORDER FROM HERE.
I ORDERED A VERY EXPENSIVE DRESS FOR MY DAUGHTERS WEDDING AND IT GOT LOST IN THE MAIL. THEY SENT ME ANOTHER ONE TWO WEEKS LATER AFTER THE WEDDING HAD PASSED. WHEN I TRIED TO RETURN IT THEY SAID IT WAS NO LONGER ELIGIBLE FOR RETURN. THIS WAS NOT MY FAULT. THEY SENT ME AN EMAIL THAT WENT TO MY SPAM FOLDER EVEN THOUGH EVERYTHING ELSE HAS BEEN RECEIVED IN MY INBOX. THIS WAS DEFINITELY THEIR FAULT AND YET THEY DID NOT WANT TO MAKE AN EXCEPTION. THIS WAS TERRIBLE! DO NOT ORDER FROM THEM
Hoping dresses are as pictured because really excited to get them, Great experience shopping online
Hoping dresses are as pictured because really excited to get them, Great experience shopping online
I wanted to return, I contacted via the email provided and have not heard back about a shipping label. I am worried because I haven't heard back that I'll be outside the return policy window despite my earnest attempts to contact couturecandy.
Great experience. The dress was amazing and way cheaper than I found elsewhere. It came sooner than expected and the quality is so great. I'm so happy with my DREAM dress!
I always have an excellent experience shopping at CoutureCandy! Thank you for the great dresses and costumer service!
I couldn't believe the price I paid for my Jovani dress! Quick and easy checkout definitely recommend.
I was looking for something unique and over-the-top for a very special occassion and didn't have the time or ability to shop in stores because of Covid.
The dress we purchased is gorgeous. It doesn't seem to have the quality look that the picture indicated, but still a beautiful dress. Very flowy and it will be perfect for prom for our daughter. We don't even know if she'll have a prom this year because of COVID, so we didn't want to spend an arm and a leg on a dress. This one fell below our budget and arrived one week after we placed the order!
Dress arrived on time when other places were saying 2-3 weeks, we received the dress in 3 days. We did pay for fast shipping, however, the price of the dress was on sale so with the additional shipping cost it made the price what we would have paid at the store!
Beautiful dresses and great selection, but why are all ordered dresses shipped individually and you have to pay DHL express fees for each package. This is not nice. You could have sent both dresses in one package, because they were sent on the same day. I will think twice about ordering again...
Beautiful dresses at great prices and a huge selection... keep it up!
Went very well. Prompt, kind, and excellent service. Speedy shipping as well...
Variety and price was excellent but not in length. I am petite so I needed the right length. Will have to do some alterations. Otherwise, very beautiful dress! I love it!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

