Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
We monitor reviews for authenticity
You have an awesome selection of gowns to choose from at great price points!
You have an awesome selection of gowns to choose from at great price points!
Great website. Check out was smooth.
Received my dress within a week which was a pleasant surprise. Great esxoeirnce
Excellent quality and beautiful fabric. Love this special dress!
Excellent quality and beautiful fabric. Love this special dress!
When I saw the picture online the dress was purplish, so I ordered the purplish color. I had already bought everything to match with the color for the party, and when the dress arrives, it is all champagne color. According to the website, the corset is champagne and the skirt is dusty rose. I was very disappointed with the dress as it does not match the color I chose.
The color was not the same as in the picture.
This store has a broad range of products and very good prices. I find that any brand I wish for is carried.
I have made three purchases on this site so far and all have been a positive experience. Make sure you understand the return policy before you buy.
The navy blue dress of Elizabeth K is very beautiful and glamorous for my wedding to be, though it was a little too long. The DHL delivery was fast, Thank You!
Fast delivery, I wish they allowed returns on sale items incase they fit too small. But regardless, beautiful products, and very fast shipping and processing time
Ordered a gown in size small, they sent an extra large (in box receipt confirmed small was ordered). Several emails, asking for a return authorization, were sent. It was not till I called that someone said an RMA would be emailed in three day... shocker, it was not. Several emails later, was told I needed to send them measurements and photos of the dress. Did that. Still nothing. After reading other reports of similar issues, decided to keep the dress and have it cut down - cheaper and more likely to get the dress I ordered. I have no trust, if I were to get an RMA now, they would send the correct dress.
Very pretty dress. Unfortunately I paid for expedited shipping but it took too long to arrive.
I attempted to return 2 dresses on the 19th day when policy says must be done by 15th day. I was not aware of the policy. Additionally, during this 15 day window I was quarantined for Covid. I sent an email explaining this and I have not received a response. I do not recommend this company. Many other retail vendors are removing return restrictions for online purchases, especially in light of the pandemic while this company will not even respond.
My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.
My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.
Easy to order, perfect prom dress for my daughter at a great price! Customer service great, happy with the follow-up email to make sure that the order had arrived.
I order a dress that did not fit I need to return it and I have not received a response on how to do it.
The dress is not sewn right in a few places. I am trying to get a return label and I am unable to talk to anyone and no one will reply to my emails about a return.
Very sadly pretty dress is almost black. Cannot wear to my son's wedding.
Saw dress in a brick and mortar store in Nebraska for $409. Found same item and color here for $119. It's perfect!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

