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CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
553
value
282
shipping
280
returns
128
quality
935
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8,420 reviews

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Texas
1 review
0 helpful votes
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Great First Purchase!
March 1, 2021
Updated review

You have an awesome selection of gowns to choose from at great price points!

Date of experience: March 1, 2021

You have an awesome selection of gowns to choose from...
February 22, 2021
Previous review

You have an awesome selection of gowns to choose from at great price points!

Date of experience: February 22, 2021
New York
2 reviews
0 helpful votes
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Beautiful dress. Great customer service
February 28, 2021
Updated review

Great website. Check out was smooth.
Received my dress within a week which was a pleasant surprise. Great esxoeirnce

Date of experience: February 28, 2021

Great website
February 21, 2021
Previous review

Great website. Check out was smooth.

Date of experience: February 20, 2021
Illinois
1 review
0 helpful votes
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Excellent Quality
February 28, 2021
Updated review

Excellent quality and beautiful fabric. Love this special dress!

Date of experience: February 28, 2021

Excellent quality and beautiful fabric
February 25, 2021
Previous review

Excellent quality and beautiful fabric. Love this special dress!

Date of experience: February 25, 2021
North Carolina
1 review
0 helpful votes
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WRONG COLOR
February 27, 2021
Updated review

When I saw the picture online the dress was purplish, so I ordered the purplish color. I had already bought everything to match with the color for the party, and when the dress arrives, it is all champagne color. According to the website, the corset is champagne and the skirt is dusty rose. I was very disappointed with the dress as it does not match the color I chose.

Date of experience: February 26, 2021

The color was not the same as in the picture
March 27, 2021
Previous review

The color was not the same as in the picture.

Date of experience: February 25, 2021
California
1 review
0 helpful votes
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Excellent prices
February 26, 2021

This store has a broad range of products and very good prices. I find that any brand I wish for is carried.
I have made three purchases on this site so far and all have been a positive experience. Make sure you understand the return policy before you buy.

Date of experience: February 25, 2021
Finland
1 review
0 helpful votes
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Blue Wedding Dress
February 25, 2021

The navy blue dress of Elizabeth K is very beautiful and glamorous for my wedding to be, though it was a little too long. The DHL delivery was fast, Thank You!

Date of experience: February 25, 2021
California
1 review
0 helpful votes
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Great experience!
February 25, 2021

Fast delivery, I wish they allowed returns on sale items incase they fit too small. But regardless, beautiful products, and very fast shipping and processing time

Date of experience: February 24, 2021
Oregon
1 review
0 helpful votes
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Ordered a gown in size small, they sent an extra large (in box receipt confirmed small was ordered). Several emails, asking for a return authorization, were sent. It was not till I called that someone said an RMA would be emailed in three day... shocker, it was not. Several emails later, was told I needed to send them measurements and photos of the dress. Did that. Still nothing. After reading other reports of similar issues, decided to keep the dress and have it cut down - cheaper and more likely to get the dress I ordered. I have no trust, if I were to get an RMA now, they would send the correct dress.

Date of experience: February 23, 2021
Missouri
1 review
0 helpful votes
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Shipping issue
March 25, 2021

Very pretty dress. Unfortunately I paid for expedited shipping but it took too long to arrive.

Date of experience: February 23, 2021
Illinois
2 reviews
0 helpful votes
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Gorgeous
February 22, 2021

Beautiful and we will continue to buy for other occasions

Date of experience: February 22, 2021
Georgia
1 review
0 helpful votes
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Quarantined fir Covid
March 24, 2021

I attempted to return 2 dresses on the 19th day when policy says must be done by 15th day. I was not aware of the policy. Additionally, during this 15 day window I was quarantined for Covid. I sent an email explaining this and I have not received a response. I do not recommend this company. Many other retail vendors are removing return restrictions for online purchases, especially in light of the pandemic while this company will not even respond.

Date of experience: February 22, 2021
Michigan
1 review
0 helpful votes
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Great dress
March 26, 2021

I love the dress. Material is great and shipping was fast

Date of experience: February 21, 2021
California
1 review
0 helpful votes
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Fit
March 20, 2021

The fit was bigger than I had planned so I may need to return it. Good quality dress just isn't for me so I will need to return it most likely.

Date of experience: February 18, 2021
Georgia
1 review
1 helpful vote
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First Time Customer
February 18, 2021
Updated review

My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.

Date of experience: February 18, 2021

My experience was really amazing because Ms. Rucel...
February 10, 2021
Previous review

My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.

Date of experience: February 10, 2021
Iowa
1 review
0 helpful votes
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Prom Dress
February 17, 2021

Easy to order, perfect prom dress for my daughter at a great price! Customer service great, happy with the follow-up email to make sure that the order had arrived.

Date of experience: February 17, 2021
Georgia
1 review
0 helpful votes
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Quick Turnaround
February 16, 2021

My experience was great, haven't tried the dress on yet!

Date of experience: February 16, 2021
North Carolina
1 review
0 helpful votes
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Returns?
March 17, 2021

I order a dress that did not fit I need to return it and I have not received a response on how to do it.

Date of experience: February 15, 2021
Texas
1 review
0 helpful votes
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Wedding dress
March 17, 2021

The dress is not sewn right in a few places. I am trying to get a return label and I am unable to talk to anyone and no one will reply to my emails about a return.

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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Very sadly pretty dress is almost black. Cannot wear to my son's wedding.

Date of experience: February 15, 2021
Nebraska
1 review
0 helpful votes
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Best deal on perfect dress!
February 14, 2021

Saw dress in a brick and mortar store in Nebraska for $409. Found same item and color here for $119. It's perfect!

Date of experience: February 13, 2021

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...