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CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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Liked the site
Did not like color of dress.
Felt the return procedures were too cumbersome.
Fast shipping and decent quality for the price. Arrived quite wrinkled, but hopefully remedied with a light iron or steam
Quick and easy. A little nervous about the return policy if it doesn't fit
I loved the dress! It was a beautiful, quality product, but it was too large on me. I had a terrible time contacting customer service. It was almost impossible to get return information. I just wanted to exchange it for a smaller size, but their policy insisted on issuing an in store credit only. They required pictures of the dress, front and back, pictures of the tags and return box, return label, and FedEx tracking number all attached to an email within 5 days! I spent 30 minutes on the phone trying to get exchange/return info. I don't know if I want to reorder the dress. Too stressful.
This my first time ordering and I hope I get the Tahari dress! So far Iam happy with this websites. You have a lot of beautiful dresses.
This my first time ordering and I hope I get the Tahari dress! So far Iam happy with this websites. You have a lot of beautiful dresses.
I ordered a dress for a wedding and was a little concerned about whether it would arrive on time and about the quality and size, but everything turned out perfect!
I enjoy your site with a great amount of selection
I enjoy your site with a great amount of selection
Love the dress! Love the color. I tried this dress on at a bridal store and loved it. But the price was high and I knew I needed alterations too. So glad you had it cheaper and same exact dress. Delivery was about a week, so fast! Thank you!
The delivery was much faster than expected and the dress is just amazing!
Frustrating to not be able to speak to a staff member.
The worst website and customer service. Was guaranteed a certain date then told not possible before my event. Cancelled my order without asking. NEVER SHOP HERE
Fast, easy, efficient and affordable. Wonderful choices... was hard to narrow down, but it was a pleasure doing so. The website says to expect shipping delays due to high demand. Within 1-2 days I received an email containing my tracking number, which surprised me. However, the tracking number indicated it had been cancelled. So, naturally this raised my suspicions. I waited 2 days to see if this was an error and unfortunately it wasn't. I called Couture Candy by the 3rd day... no answer. Tried to chat using the chat feature on the website, it was not available. So, finally I sent an email for an update on my order. Someone responded within the hour with my new tracking information, which showed it would be arriving within the next day. I was pleasantly shocked because I did not think the shipping would be so fast. My order arrived and my dress looked exactly like the picture on the website. Overall, I was happy with my experience. I will definitely order from this company again.
Fast, easy, efficient and affordable. Wonderful choices... was hard to narrow down, but it was pleasure doing so.
Beautiful and well made dress, exactly as specified on the website. No Surprises!
Bought it on Monday night and got it on Friday without paying for fast shipping.
Had an issue with a past store credit and the representative, Xandi, was attentive and extremely helpful from the beginning until I was issued the credit and used it for my new item. He answered my emails so fast it felt like we were texting. Excellent customer service.
Great Job!
I ordered a dress for my son's wedding. I paid the 3 day shipping. After 8 days of not receiving the package I continued to be told to track it thru UPS. I was told the shipping label was made and ready to ship. I called multiple times and was told it was then switched to FedX to be shipped. Then on the the 12 day I was sent an email saying the dress could no longer be sent. I have been promised a full refund and not the store credit that they state is the policy. I do not want a store credit. I was skeptical of ordering and I should have trusted my gut. I am out a dress!
The dress looked nothing like what the photo showed
We found the perfect dress. The site was easy to find and the selection was great. My daughter was very happy!
Super quick delivery! Quality product! Designer product as described and marketed! Smooth transaction!
Paid for 3 day shipping, it took nearly a week for the dress to arrive. I get that shipping "isn't the fault of the online store", but it should have been sent immediately in that case. It should have been sent overnight or fast tracked another way.
I paid for 3 day shipping and it took 6 days.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...


Thanks for choosing us! Hope you enjoy your special event.