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CoutureCandy

3.3

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
553
value
283
shipping
281
returns
129
quality
935
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8,420 reviews

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Texas
1 review
0 helpful votes
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Review of Couture Candy
June 18, 2021
Updated review

Liked the site
Did not like color of dress.
Felt the return procedures were too cumbersome.

Date of experience: May 18, 2021

Liked the site
May 5, 2021
Previous review

Liked the site

Date of experience: May 4, 2021
Colorado
2 reviews
0 helpful votes
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Satisfied! Received what I was expecting
May 18, 2021
Updated review

Fast shipping and decent quality for the price. Arrived quite wrinkled, but hopefully remedied with a light iron or steam

Date of experience: May 18, 2021
France H. — CoutureCandy Rep
over a year old

Thanks for choosing us! Hope you enjoy your special event.


Quick and easy
May 10, 2021
Previous review

Quick and easy. A little nervous about the return policy if it doesn't fit

Date of experience: May 10, 2021
Illinois
1 review
1 helpful vote
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I loved the dress! It was a beautiful, quality product, but it was too large on me. I had a terrible time contacting customer service. It was almost impossible to get return information. I just wanted to exchange it for a smaller size, but their policy insisted on issuing an in store credit only. They required pictures of the dress, front and back, pictures of the tags and return box, return label, and FedEx tracking number all attached to an email within 5 days! I spent 30 minutes on the phone trying to get exchange/return info. I don't know if I want to reorder the dress. Too stressful.

Date of experience: May 16, 2021
Virginia
1 review
0 helpful votes
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This my first time ordering and I hope I get the Tahari dress! So far Iam happy with this websites. You have a lot of beautiful dresses.

Date of experience: May 16, 2021

This my first time ordering and I hope I get the Tahari...
May 9, 2021
Previous review

This my first time ordering and I hope I get the Tahari dress! So far Iam happy with this websites. You have a lot of beautiful dresses.

Date of experience: May 8, 2021
Illinois
1 review
0 helpful votes
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The perfect dress
May 16, 2021
Updated review

I ordered a dress for a wedding and was a little concerned about whether it would arrive on time and about the quality and size, but everything turned out perfect!

Date of experience: May 15, 2021

On time!
May 16, 2021
Previous review

On time! And just perfect

Date of experience: May 15, 2021
California
1 review
1 helpful vote
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Lots of selection for everyone
May 15, 2021
Updated review

I enjoy your site with a great amount of selection

Date of experience: May 15, 2021

I enjoy your site with a great amount of selection
August 4, 2020
Previous review

I enjoy your site with a great amount of selection

Date of experience: August 4, 2020
Illinois
1 review
0 helpful votes
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Love the dress! Love the color. I tried this dress on at a bridal store and loved it. But the price was high and I knew I needed alterations too. So glad you had it cheaper and same exact dress. Delivery was about a week, so fast! Thank you!

Date of experience: May 15, 2021
Texas
1 review
0 helpful votes
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Party
May 14, 2021

Easy to find dresses with filters and easy checkout and payment options

Date of experience: May 14, 2021
Switzerland
1 review
0 helpful votes
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Just great
May 13, 2021

The delivery was much faster than expected and the dress is just amazing!

Date of experience: May 13, 2021
New Jersey
1 review
0 helpful votes
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Frustrating to not be able to speak to a staff member.

Date of experience: May 11, 2021
Michigan
1 review
0 helpful votes
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TERRIBLE
June 10, 2021

The worst website and customer service. Was guaranteed a certain date then told not possible before my event. Cancelled my order without asking. NEVER SHOP HERE

Date of experience: May 11, 2021
Louisiana
1 review
0 helpful votes
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Great Experience
May 11, 2021
Updated review

Fast, easy, efficient and affordable. Wonderful choices... was hard to narrow down, but it was a pleasure doing so. The website says to expect shipping delays due to high demand. Within 1-2 days I received an email containing my tracking number, which surprised me. However, the tracking number indicated it had been cancelled. So, naturally this raised my suspicions. I waited 2 days to see if this was an error and unfortunately it wasn't. I called Couture Candy by the 3rd day... no answer. Tried to chat using the chat feature on the website, it was not available. So, finally I sent an email for an update on my order. Someone responded within the hour with my new tracking information, which showed it would be arriving within the next day. I was pleasantly shocked because I did not think the shipping would be so fast. My order arrived and my dress looked exactly like the picture on the website. Overall, I was happy with my experience. I will definitely order from this company again.

Date of experience: May 11, 2021

Fast, easy, efficient and affordable
May 4, 2021
Previous review

Fast, easy, efficient and affordable. Wonderful choices... was hard to narrow down, but it was pleasure doing so.

Date of experience: May 4, 2021
Florida
2 reviews
0 helpful votes
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Beautiful Dress
May 11, 2021
Updated review

Beautiful and well made dress, exactly as specified on the website. No Surprises!
Bought it on Monday night and got it on Friday without paying for fast shipping.

Date of experience: May 11, 2021

Had an issue with a past store credit and the representative...
May 4, 2021
Previous review

Had an issue with a past store credit and the representative, Xandi, was attentive and extremely helpful from the beginning until I was issued the credit and used it for my new item. He answered my emails so fast it felt like we were texting. Excellent customer service.
Great Job!

Date of experience: May 3, 2021
Ohio
1 review
0 helpful votes
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Very disappointed
June 10, 2021

I ordered a dress for my son's wedding. I paid the 3 day shipping. After 8 days of not receiving the package I continued to be told to track it thru UPS. I was told the shipping label was made and ready to ship. I called multiple times and was told it was then switched to FedX to be shipped. Then on the the 12 day I was sent an email saying the dress could no longer be sent. I have been promised a full refund and not the store credit that they state is the policy. I do not want a store credit. I was skeptical of ordering and I should have trusted my gut. I am out a dress!

Date of experience: May 11, 2021
Illinois
1 review
0 helpful votes
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The dress looked nothing like what the photo showed

Date of experience: May 10, 2021
New Jersey
2 reviews
0 helpful votes
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Dress for Prom
May 11, 2021

We found the perfect dress. The site was easy to find and the selection was great. My daughter was very happy!

Date of experience: May 10, 2021
Indiana
1 review
0 helpful votes
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Completely satisfied!
May 10, 2021

Super quick delivery! Quality product! Designer product as described and marketed! Smooth transaction!

Date of experience: May 10, 2021
Virginia
1 review
0 helpful votes
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Classy momma
May 10, 2021

Overall good; dress alterations cost more than dress

Date of experience: May 10, 2021
Missouri
1 review
0 helpful votes
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Fit
June 9, 2021

Dress fit fine overall, but not around the cut out in the front.

Date of experience: May 10, 2021
Vermont
1 review
0 helpful votes
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Paid for 3 day shipping, it was nearly a week.
June 9, 2021
Updated review

Paid for 3 day shipping, it took nearly a week for the dress to arrive. I get that shipping "isn't the fault of the online store", but it should have been sent immediately in that case. It should have been sent overnight or fast tracked another way.

Date of experience: May 10, 2021

I paid for 3 day shipping and it took 6 days
May 8, 2021
Previous review

I paid for 3 day shipping and it took 6 days.

Date of experience: May 8, 2021

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...