Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
We monitor reviews for authenticity
I purchased this dress for my daughter for a last minute prom. The dress arrived within 4 days of my initial order. It fits her perfectly. Beautiful dress, excellent quality.The color is spectacular, neon coral. Absolutely beautiful!
My dress came damaged with a visible tear in the netting of the dress
Unfortunately, I can't rate the dress because it hasn't arrived yet.
Despite the very high shipping costs, the delivery did not arrive on time.
I'm curious how long it will go.
Website very customer-friendly, good selection of clothes, unfortunately there are many old collections but there is sure to be something for everyone.
It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.
Of three dresses that I ordered over a period of a month through Couture Candy, none ended up being available and it was not easy to get Couture Candy to agree to refund me my money. There was one customer service person who was very helpful and her name was Jo. Regardless, I will never order anything from this company again.
I made a mistake in purchasing and promptly called and emailed. I had an immediate response and the problem was solved.
I trying to return a dress and am having some issues
The model of the dress good as expected The customer service is give a quick response and easy to order.
Love the quality of the dresses. Surprised by this because it was first time ordering from this site. I usually order and have had luck with high end dresses from Saks fifth Avenue.
The sizing for one was right on, and the other was too small. I am returning the one that fit, because it had an open shoulder cutout that stuck out - it looked a little off on me.
The dresses were beautiful however.
The return policy is over the top. Limited time frame and all of the taking a picture seems very cumbersome. I would rather order from a vendor that is easy to work with and returns are more simple. I do not want a store credit - want my refund. The time frame is too tight - should be more flexible.
Worst experience buying from couture candy. I bought three dresses which were shipped in two different shipment, that means I had to pay customs and duty in two separate waybill. I wish they would have sent them in one box. Very disappointed.
This company has the worst return policy I have ever experienced in my life. I later learned the have several class action lawsuits pending against them BBB rating is the worst or the worst. Do not shop here.
DO NOT ORDER FROM COUTURE CANDY. I paid extra for shipping and 2 days later they emailed me saying they had not processed my order yet. Seems like one guy who slept in behind his computer pretending to be a whole company. There customer service was a JOKE. They asked for additional payment to overnight it, when if they sent it according to the dates on their site, it should have arrived in time. You have no clue when the dress will actually arrive, it is not an efficient actually run company with structure, and they were so rude and not helpful I have to warn everyone. Too many other reliable sites that actually ship the dresses they advertise at the times on their site. SHADY, SHADY, SHADY. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! Definitely doesn't seem legit.
My dress was too small the sizing was off and I needed to return it
I bought a sale dress- didn't see that it was non returnable/ exchangeable. Wish it was. I'm stuck with a dress that is entirely too short.
I found Couture Candy while shopping online for a Mother of the Groom Dress.
I chose five dresses to try... all beautiful in different sizes to fine my correct fit.
It was easy to search products but unfortunately many of those were not available until mid summer.
Also when I received the size of the dresses are smaller than usual US sizes.
The quality of products are very good and they are packed nicely.
It was easy to search products but unfortunately many of those were not available until mid summer.
Dress looks very nice, i love it. It's extremely log but that's an easy fix.
The material is itchy and it is loose in the mid section, Dress is not flattering
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

