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CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
553
value
282
shipping
280
returns
128
quality
935
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8,420 reviews

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New York
1 review
1 helpful vote
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Wow, showstopper!
June 25, 2021

I purchased this dress for my daughter for a last minute prom. The dress arrived within 4 days of my initial order. It fits her perfectly. Beautiful dress, excellent quality.The color is spectacular, neon coral. Absolutely beautiful!

Date of experience: June 25, 2021
Texas
1 review
0 helpful votes
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My dress came damaged.
June 25, 2021

My dress came damaged with a visible tear in the netting of the dress

Date of experience: June 24, 2021
Canada
1 review
0 helpful votes
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Perfect!
June 24, 2021

Exactly what I hoped for! Great fit and colour. Delivered so quickly! Will definitely use this site again!

Date of experience: June 24, 2021
Switzerland
1 review
0 helpful votes
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Delivery late, very late...
June 23, 2021

Unfortunately, I can't rate the dress because it hasn't arrived yet.
Despite the very high shipping costs, the delivery did not arrive on time.
I'm curious how long it will go.
Website very customer-friendly, good selection of clothes, unfortunately there are many old collections but there is sure to be something for everyone.

Date of experience: June 23, 2021
Pennsylvania
1 review
2 helpful votes
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Better than expected!
June 22, 2021

It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.

Date of experience: June 22, 2021
Utah
1 review
0 helpful votes
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Very Unhappy
June 22, 2021

Of three dresses that I ordered over a period of a month through Couture Candy, none ended up being available and it was not easy to get Couture Candy to agree to refund me my money. There was one customer service person who was very helpful and her name was Jo. Regardless, I will never order anything from this company again.

Date of experience: June 22, 2021
Maryland
1 review
0 helpful votes
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Grooms Mother's Dress
June 22, 2021

I made a mistake in purchasing and promptly called and emailed. I had an immediate response and the problem was solved.

Date of experience: June 22, 2021
Alabama
1 review
0 helpful votes
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Trying to return
June 22, 2021

I trying to return a dress and am having some issues

Date of experience: June 21, 2021
California
1 review
0 helpful votes
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Model, Customer Service
June 21, 2021

The model of the dress good as expected The customer service is give a quick response and easy to order.

Date of experience: June 21, 2021
Nevada
1 review
0 helpful votes
Follow carolina J.
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Love the quality of the dresses. Surprised by this because it was first time ordering from this site. I usually order and have had luck with high end dresses from Saks fifth Avenue.
The sizing for one was right on, and the other was too small. I am returning the one that fit, because it had an open shoulder cutout that stuck out - it looked a little off on me.
The dresses were beautiful however.
The return policy is over the top. Limited time frame and all of the taking a picture seems very cumbersome. I would rather order from a vendor that is easy to work with and returns are more simple. I do not want a store credit - want my refund. The time frame is too tight - should be more flexible.

Date of experience: June 21, 2021
Canada
1 review
0 helpful votes
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Disappointed
June 21, 2021

Worst experience buying from couture candy. I bought three dresses which were shipped in two different shipment, that means I had to pay customs and duty in two separate waybill. I wish they would have sent them in one box. Very disappointed.

Date of experience: June 20, 2021
Washington
1 review
0 helpful votes
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Worst customer service ever
June 20, 2021

This company has the worst return policy I have ever experienced in my life. I later learned the have several class action lawsuits pending against them BBB rating is the worst or the worst. Do not shop here.

Date of experience: June 19, 2021
New York
1 review
0 helpful votes
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DON'T ORDER OR GIVE CREDIT CARD INFO!
July 18, 2021

DO NOT ORDER FROM COUTURE CANDY. I paid extra for shipping and 2 days later they emailed me saying they had not processed my order yet. Seems like one guy who slept in behind his computer pretending to be a whole company. There customer service was a JOKE. They asked for additional payment to overnight it, when if they sent it according to the dates on their site, it should have arrived in time. You have no clue when the dress will actually arrive, it is not an efficient actually run company with structure, and they were so rude and not helpful I have to warn everyone. Too many other reliable sites that actually ship the dresses they advertise at the times on their site. SHADY, SHADY, SHADY. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! Definitely doesn't seem legit.

Date of experience: June 18, 2021
Texas
1 review
0 helpful votes
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Too small
June 15, 2021

My dress was too small the sizing was off and I needed to return it

Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Non returnable is undesired
June 15, 2021

I bought a sale dress- didn't see that it was non returnable/ exchangeable. Wish it was. I'm stuck with a dress that is entirely too short.

Date of experience: June 15, 2021
Texas
1 review
0 helpful votes
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Perfect And quick service
July 14, 2021

The dress is better than i imagine.
Thank you very much.

Date of experience: June 14, 2021
Hawaii
2 reviews
0 helpful votes
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Mother of the Groom dress
June 14, 2021

I found Couture Candy while shopping online for a Mother of the Groom Dress.
I chose five dresses to try... all beautiful in different sizes to fine my correct fit.

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Smaller than usual US sizes, high quality products
June 14, 2021
Updated review

It was easy to search products but unfortunately many of those were not available until mid summer.
Also when I received the size of the dresses are smaller than usual US sizes.
The quality of products are very good and they are packed nicely.

Date of experience: June 13, 2021

It was easy to search products but unfortunately many...
June 7, 2021
Previous review

It was easy to search products but unfortunately many of those were not available until mid summer.

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Lovely Dress
June 11, 2021

Dress looks very nice, i love it. It's extremely log but that's an easy fix.

Date of experience: June 11, 2021
California
1 review
0 helpful votes
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The material is itchy and it is loose in the mid section, Dress is not flattering

Date of experience: June 10, 2021

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...