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CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
553
value
282
shipping
280
returns
128
quality
935
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8,420 reviews

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Georgia
2 reviews
1 helpful vote
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Wedding Gown
July 25, 2021
Updated review

We received great service and a beautiful gown but it was just too large.

Date of experience: July 24, 2021

It must ship in 3 days for our big event
July 18, 2021
Previous review

It must ship in 3 days for our big event

Date of experience: July 17, 2021
Michigan
1 review
0 helpful votes
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Very satisfied
July 24, 2021

Ordered crossed my fingers and prayed it would work out. And it did. Thank you

Date of experience: July 24, 2021
Georgia
1 review
0 helpful votes
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Good
July 23, 2021

Good, prices and discount are very good.
Will be returning to purchase more

Date of experience: July 23, 2021
Michigan
1 review
0 helpful votes
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If I pay an extra $25 for 3 day shipping I would expect 3 day shipping. I'm not sure what happened but I was please with the product/

Date of experience: July 22, 2021
New York
2 reviews
0 helpful votes
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Dress was MIA for almost a month
August 21, 2021
Updated review

Placed order on 6/23. It said a label was created & was given a fedex tracking number. It kept saying pending. Finally contacted couture candy and they couldn't locate the dress and was offering a refund. It finally showed up on 7/21. Now I have to rush to get it altered. Very stressful. In the past, any dress I ordered was sent 2 day priority so I was very surprised at the fedex mailing.

Date of experience: July 22, 2021

Mother of the Bride Gowns
June 11, 2021
Previous review

A lot of options and Lots of choices to choose from. True to size.

Date of experience: June 11, 2021
Arizona
1 review
0 helpful votes
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Sizing chart wrong
July 21, 2021
Updated review

The pictures doesn't do it justice. Sizing chart is wrong. Good thing I went with my gut and ordered a smaller size. I still have to get it altered.

Date of experience: July 20, 2021

The pictures doesn't do it justice
July 16, 2021
Previous review

The pictures doesn't do it justice. Sizing chart is wrong. Good thing I went with my gut and ordered a smaller size. I still have to get it altered.

Date of experience: July 16, 2021
Louisiana
1 review
0 helpful votes
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Mixed experience
August 19, 2021

I ordered 3 dresses with plans to send back 2. They knew this and extended by return time frame because of different shipment times. I followed all of their requirements for return... got return#, met time returned, photos, conditions, etc. Then things got a stetchy feel to it in their emails. Taking out shipping charges to delivery to me. (As well as the $40 I knew I would spend to return each one) It freaked me out that I had over a $1K charged to them and they were not going to accept for some reason. It worked out... not full credit but relieved enough. I love the Jovani dress I purchased.

Date of experience: July 20, 2021
Florida
1 review
0 helpful votes
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Great job
July 20, 2021

My dress came securely packaged and more beautiful than it looked in the website.

Date of experience: July 20, 2021
Pennsylvania
1 review
0 helpful votes
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Long navy gown
July 20, 2021

Gown packaged very nicely, came in great condition

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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Good experience
July 20, 2021
Updated review

Easy ordering process. Website very customer friendly. I appreciated the company checking throughout the process that I was happy with the way things were progressing.

Date of experience: July 20, 2021

Easy ordering process
July 13, 2021
Previous review

Easy ordering process. Website very customer friendly.

Date of experience: July 13, 2021
Florida
1 review
0 helpful votes
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Great price
July 19, 2021

I bought this outfit for a wedding I'm going to be in. And it looks and fits great!

Date of experience: July 19, 2021
North Carolina
1 review
0 helpful votes
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Mother of Groom Dress
July 18, 2021
Updated review

Arrived within 5 days excellent quality. Very satisfied.

Date of experience: July 18, 2021

Arrived within 5 days excellent quality
July 10, 2021
Previous review

Arrived within 5 days excellent quality. Very satisfied.

Date of experience: July 9, 2021
California
3 reviews
0 helpful votes
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Beautiful Wedding Dress
July 18, 2021
Updated review

Simple and easy to navigate. Great selection. Nice range of prices.

Date of experience: July 17, 2021

Simple and easy to navigate
July 11, 2021
Previous review

Simple and easy to navigate.

Date of experience: July 10, 2021
California
1 review
0 helpful votes
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Fast delivery
July 17, 2021

I was very pleased with my order. I received my dress under a week of ordering when it said the delivery would take longer due to out of the country.

Date of experience: July 17, 2021
Arkansas
1 review
1 helpful vote
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Dissatisfied with dress
July 16, 2021

Although ordering was easy, the dress I received had a giant hump in the zipper area that was unalterable. They would not issue a refund. I'll never order again from this company.

Date of experience: July 16, 2021
Illinois
1 review
0 helpful votes
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I searched a ton of stores in person and a million websites and could not find what I wanted. Couture Candy had a dress unlike any I've seen before and I was so excited to order it. Shipping was also extremely fast so that is always a plus.

Date of experience: July 16, 2021
Mexico
1 review
0 helpful votes
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Beautiful dress
July 16, 2021

I was worried about deliveried times, but it got only 2 days after the estimated date, the dress is beautiful and the size is correct, I haven´t seen it in person because I live out of where it was deliveried, but my Mother in law told me it looks very good and beautiful, she sent me pictures and I can´t wait to use it.

Date of experience: July 16, 2021
Israel
1 review
0 helpful votes
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Color
July 16, 2021

I got a dress in a color that doesn't appear in the website, I didn't like the color at all.

Date of experience: July 16, 2021
Michigan
1 review
0 helpful votes
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Love this site. This is my second time order. Highly recommended if your looking for a party dress.

Date of experience: July 15, 2021

Love this site. This is my second time order. Highly...
March 8, 2021
Previous review

Love this site. This is my second time order. Highly recommended if your looking for a party dress.

Date of experience: March 8, 2021
California
1 review
0 helpful votes
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Dissatisfied
August 15, 2021

$645 dress received with the sleeves that were to attach there's no attachment for the sleeves and I don't want the dress if the sleeves cannot be attached I want a cash refund not a store refund

Date of experience: July 15, 2021

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...