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CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
553
value
283
shipping
281
returns
129
quality
935
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Connecticut
1 review
0 helpful votes
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Great experience with this website very prompt with my order had it in 4 days. Package neatly

Date of experience: March 10, 2023
Texas
1 review
0 helpful votes
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Fine
March 10, 2023

Ordering process was good but not pleased with items

Date of experience: March 10, 2023
Pennsylvania
1 review
0 helpful votes
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Waiting for return email
April 9, 2023

I sent a email a few days ago for a return and have not heard anything back

Date of experience: March 10, 2023
Georgia
1 review
0 helpful votes
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I was looking for a Burgundy corset dress for prom. I didn't know what size to get but the size chart really helped.

Date of experience: March 10, 2023
Texas
1 review
0 helpful votes
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Very pretty
March 10, 2023

Good! Excellent product, very good price quality very nice

Date of experience: March 9, 2023
Wisconsin
1 review
0 helpful votes
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Terani dress
March 10, 2023

Tried to get help with returns and exchanges.
I'm not getting any answers. The dress is beautiful, but the measurements are way off..

Date of experience: March 9, 2023
Louisiana
1 review
0 helpful votes
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I ordered a dress for my daughters XV, I select a size small cause Im petite, and didnt fit mr, and also the fabric was so extremely hard and lits of glitter that easyly come off, I dindt even try it all cause I couldn't fit on it. And that wasn't the problem at all, I request a refund cause I paid $256 flls with the shipping and they agree to return but I have to pay the shipping again $20 flls for fedex, after 2 weeks they agree with the return minus the 20% restocking fees ehich is ridiculous I ask for a refund on my cars and they say sure but will be another 25% extra charging fees,which I didn't know how much will received back in yotal,well in total they only refund me $154 dlls back from 256 that I paid plus the shipping and handlling $40 dlls less money from my pocket. Total WASTE OF TIME AND MONEY AND POOR QUALITY DRESSES.

Date of experience: March 9, 2023
Washington
1 review
1 helpful vote
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Order was shipped promptly. There was a mishap with the delivery, the fault of the carrier. But Couture Culture followed up to make sure it turned out well, which it did.

Date of experience: March 8, 2023
Minnesota
1 review
0 helpful votes
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No
March 8, 2023

I don't want to give a review, but the experience was good.

Date of experience: March 8, 2023
Connecticut
1 review
0 helpful votes
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Not impressed
April 6, 2023

I ordered a dress. It came and was not high quality or flattering at all. I am trying to return it but you need some authorization and I have yet to have my request for it answered. And the products need to be returned within a certain time frame or they take money off.

Date of experience: March 7, 2023
North Carolina
1 review
0 helpful votes
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Great experience
March 7, 2023

Had a great experience…customer support was very helpful and quick to answer

Date of experience: March 6, 2023
Florida
1 review
0 helpful votes
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Excellent experience
March 5, 2023

Couture Candy was a surpise for me. Usually I am a bit hesitant ordering online, especially gowns, but I am glad I did. It was quite easy and quick. The dress was shipped directly from Jovani and fitted as expected. The customer service was great! Very satisfied!

Date of experience: March 4, 2023
Florida
1 review
0 helpful votes
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Amazing it was so easy to order and to track the order

Date of experience: March 4, 2023
Michigan
1 review
0 helpful votes
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Great Service!
March 4, 2023

Satisfactory. First time time I used Couture Candy.

Date of experience: March 4, 2023
Florida
1 review
0 helpful votes
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Color of dress is not correct
April 2, 2023

The Suntan color is more blush and won't work for my wedding. I need to return

Date of experience: March 3, 2023
Illinois
1 review
0 helpful votes
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Wedding
March 3, 2023

The dress came fast. Checkout was simple. Shipping cost was reasonable.

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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A good experience
February 28, 2023

Experience was very good and everyone was so helpful
And ready to answer any questions

Date of experience: February 28, 2023
North Dakota
1 review
0 helpful votes
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Special event dress purchase
February 27, 2023

Information on dresses is readily available! Thank you!

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
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Great job, CC!
February 26, 2023

I would buy from Couture Candy again! Fast, timely service! They did exactly what they said they would do!

Date of experience: February 26, 2023
Illinois
1 review
0 helpful votes
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Terani dress
February 25, 2023

Wrong style of dress. Wrong design and color. Customer care is very good though and will honor a refund of my purchase

Date of experience: February 25, 2023

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...