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CoutureCandy has a rating of 3.3 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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Great experience with this website very prompt with my order had it in 4 days. Package neatly
I sent a email a few days ago for a return and have not heard anything back
I was looking for a Burgundy corset dress for prom. I didn't know what size to get but the size chart really helped.
Good! Excellent product, very good price quality very nice
Tried to get help with returns and exchanges.
I'm not getting any answers. The dress is beautiful, but the measurements are way off..
I ordered a dress for my daughters XV, I select a size small cause Im petite, and didnt fit mr, and also the fabric was so extremely hard and lits of glitter that easyly come off, I dindt even try it all cause I couldn't fit on it. And that wasn't the problem at all, I request a refund cause I paid $256 flls with the shipping and they agree to return but I have to pay the shipping again $20 flls for fedex, after 2 weeks they agree with the return minus the 20% restocking fees ehich is ridiculous I ask for a refund on my cars and they say sure but will be another 25% extra charging fees,which I didn't know how much will received back in yotal,well in total they only refund me $154 dlls back from 256 that I paid plus the shipping and handlling $40 dlls less money from my pocket. Total WASTE OF TIME AND MONEY AND POOR QUALITY DRESSES.
Order was shipped promptly. There was a mishap with the delivery, the fault of the carrier. But Couture Culture followed up to make sure it turned out well, which it did.
I ordered a dress. It came and was not high quality or flattering at all. I am trying to return it but you need some authorization and I have yet to have my request for it answered. And the products need to be returned within a certain time frame or they take money off.
Had a great experience…customer support was very helpful and quick to answer
Couture Candy was a surpise for me. Usually I am a bit hesitant ordering online, especially gowns, but I am glad I did. It was quite easy and quick. The dress was shipped directly from Jovani and fitted as expected. The customer service was great! Very satisfied!
Amazing it was so easy to order and to track the order
Satisfactory. First time time I used Couture Candy.
The Suntan color is more blush and won't work for my wedding. I need to return
The dress came fast. Checkout was simple. Shipping cost was reasonable.
Experience was very good and everyone was so helpful
And ready to answer any questions
Information on dresses is readily available! Thank you!
I would buy from Couture Candy again! Fast, timely service! They did exactly what they said they would do!
Wrong style of dress. Wrong design and color. Customer care is very good though and will honor a refund of my purchase
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

