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Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 46th among Men's Clothing sites.
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Bought 3 shirts on Jan. 15th. A hoodie, long sleeve T and a short sleeve T ($30,$25,$20). Saw the reviews after I ordered and got worried. Received an email 4 days later saying they had shipped. Received the items today (Jan. 28th). China to Nashville in 13 days. Exactly what I ordered and better than expected quality. Don't know if it was just luck or the only people posting are the bad ones. These are cool shirts and are well made including the fabric. I've paid more $ for less quality at Target. I will definitely buy again.
I am very satisfied with my experience, great customer service, helpful and polite. I would highly
Recommend!
Order from Cotosen arrived in a couple weeks. Products were as described. I would order from them again. No problems.
I love their options and response, they had a couple of bumps in the road but are proving to be a great option for buying apparel and shoes.
This is the first clothing store I have ever been to where I actually love 95% of the items. I can't believe it. They must be experts on the psychology of mans' preference in clothing for their demographic. It is uncanny!
Your customer service is so nice, you can count on me to buy from you again, I really appreciate it.
I ordered and received it is 10 days. Very good product, exactly on the website! Very good quality for a very good price.
Great customer Service, Received my order a bit late but understand due to this pandemic. Thank you Guys.
The item I have received has an excellent quality, at first I was hesitant to buy it but when I received the goods it was worth the risk! I will definitely recommend this shop to my relatives and friends thank you sooooo much!
I really love this site. I ordered here and the quality of the material is very nice. I received my order in perfect condition. Also, they have a very responsive and helpful customer service.
I will buy more and would highly recommend this site. Thank you for the great service!
I ordered this site and I was happy with the item I received, size, the quality I was satisfied with, just a little delayed but overall based on my experience I was very happy. Good job!
I LOVE THE FEEL OF THE FABRIC, IT'S SO NICE TO YOUR SKIN. I GET COMPLIMENTS ON MY CLOTHES ALL THE TIME THANKS TO YOU. THE LAYER LOOK IS GREAT EVEN IN THE SUMMER.
Fantastic customer service!
And also the quality of the items is good I will surely recommend this to my friends and family!
Great company! Honest people, punctual, and they stand behind their word. Good quality product and well service!
Communication was excellent, they arrived on time and did everything that was asked. I would highly recommended!
Fantastic job they are doing. They fulfils my requirements. Lovely products they provide to all guys!
Tried to get them to stop a double charge due to glitch in their website. They said the stupidest stuff like "the double charge is a normal formality of the credit card holder to make sure there is funds in the account" i had 2 different ppl from the customer service department tell me that. They would ask for screenshots of the double charge. So i sent them. Thats when they quit answering my emails
You can't make this stuff up.
At the rate our dollar is dying I finally gave up trying and figured the $40 wasn't worth getting stressed out because off dealing with morons.
I sicked paypal and BofA on them.
I am very happy with all my purchases since I have been shopping on this website. I never had to return any of my items. I buy for myself, any member of my family and friends. I like how I can zoom in to see the photos of the item that I am purchasing from all angles. This helps very much with the decision making if I will really make the purchase. Description of the product as well. I like how I can track my items while it's in transit to me. The convenience of shopping online is the best. You can get just about everything by shopping online. The option to pick up my package at locations nearest to me is great. I just love this website Prime as well. How can I forget that? I recommend this website to anyone that I come in contact with and they're looking to make a purchase. I always say look? It up on this site from the comfort and the convenience of wherever you are. Make your purchase and it will come right to your door.
Cotosen's website is very nicely done and the T-shirts look awesome on the page. It took weeks for the 3 shirts to arrive. I was informed that the shipment was delayed for unknown reasons, and when used their tracking link, I noticed that my shipment had just arrived in HongKong. Not what I expected. So I waited more weeks until the shirts finally arrived, with a return address in Tracy, CA. They are trash. Polyester as thin and sheer as woman's nightgown. Again, not what I expected. I won't be ordering highly overpriced crap from Cotosen any more.
I would like to suggest you to shop here and if it is better then suggest your good friends for good product!
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707

