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Costway

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Costway Reviews Summary

Costway has a rating of 3.4 stars from 1,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery and great price. Costway ranks 13th among Marketplace sites.

service
116
value
104
shipping
105
quality
103
This company responds to reviews on average within 1 day

Instant Feedback

5,263 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I love the new bed.
July 16, 2018

I love the new bed. My wife and I both feel it is very comfortable and we have been sleeping better and longer too. Shipped quickly as well.

Date of experience: July 12, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.

Georgia
1 review
0 helpful votes
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Tv stand
July 13, 2018

Got here in perfect condition and on time great deal and works perfectly holding TV nice and sturdy like a champ. Was priced great for what i needed every where else was almost double that or just a full blown tv stand table setup. Thanks costway

Date of experience: July 12, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your reviews.
We will bring you more reasonable price and high quality products.
Hope you have a great shopping experience in Costway.
Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Arrived on time which is important to me. As described and most importantly, no missing parts. Would definitely recommend and use again. 5 stars.

Date of experience: July 10, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Tennessee
1 review
0 helpful votes
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Strainer
July 10, 2018

The strainer was 30% of what I would have to normally pay. The quality was excellent and the web site was easy to order from.

Date of experience: July 9, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Tennessee
1 review
0 helpful votes
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Overall good experience
July 8, 2018

The product looked really nice, but we didn't get to use it. Wind came along and destroyed. All I have is ripped and broken pieces. So I just took a lost

Date of experience: July 5, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your trust of our website.
We would improve ourselves continuously.
If you need any help, please feel free to contact us at [email protected].
Looking forward to your further cooperation.
Kind regards.
Costway inc.

North Carolina
1 review
0 helpful votes
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Horrible experience
July 6, 2018

Mirror was broken when I received it on May 15th. Called UPS and they needed original invoice from Costway. Costway never sent it to them. Had to search for a # for Costway and no one ever answers the phone. Sent email asking them to please send the invoice to UPS and their response was a question asking me I wanted them to send another mirror or refund my money. I emailed back and told them I wanted a refund because I didn't want to risk receiving another broken mirror. Have had no response from Costway nor have I received a refund. All they needed was to send the invoice to UPS and they probably would have refunded my money by now. Now I have e a broken mirror that I can't use and out of my money. I will NEVER buy anything from them again and shame on Wal-Mart for partnering up with them.

Costway attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2018
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience caused to you.
Our customer service have been sent the full refund to you once we know this problem.
Hope this will be helpful.
If there is any problem, please feel free to contact us.
Kind regard,
Costway inc.

New York
1 review
0 helpful votes
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Perfect deck accessory!
July 6, 2018

We love our outdoor sectional. My fiance was able to put all pieces together in a hour. We have enjoyed many outdoor get togethers and beautiful evenings on our deck. Shipping was super fast and all parts were in perfect condition. Can not recommend enough!

Date of experience: July 3, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Michigan
1 review
0 helpful votes
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Not bad but not great
July 6, 2018

They look great as long as you don't sit on it or move them.
The cushions move and they dont have any velcro to keep them from moving. The cushions are also very thin. They are lower than expected and I wish the back rest was higher as its hard to be comfortable.

Its very easy to put them together a lot of screws.

TIP (if you decided to buy this product): cut the L part of the allen wrench tool and put it in the drill to speed up the process if you don't have a allen wrench for your drill. If you assemble by hand it will take a long time.

Costway attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your review.
We appreciate the chance to make things right and hope you are satisfied with our compensation.
We will do better in the futrue anf look forward to our cooperation.
Kind regards,
Costway inc.

Arizona
1 review
3 helpful votes
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Took a chance
July 5, 2018

Costway had many bad reviews but I decided to try them anyway.
I'm not saying that people lied, but my own personal experience was a good one.
They responded promptly and shipping was extremely fast.
The merchandise came very welled packaged and everything was included. It works great (so far) and I would definitely use them again.

Date of experience: July 3, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your kindly review.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

North Carolina
1 review
0 helpful votes
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Great item
July 3, 2018

I live in a motor home and needed extra storage. This worked exactly where I needed it and is sturdy. I added slide pads on the bottom so it moves easily across the carpet when I need to sweep.

Date of experience: July 2, 2018
Nancy L. — Costway Rep
over a year old

Thank you so much for taking the time to leave us this wonderful review!
Our company values put customer satisfaction as a top priority and we are committed to our customers.
It's customers like you that make our job wonderful. We look forward to serving you again!
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Hiking
July 2, 2018

These are great adjustable hiking poles and I have enjoyed using them.
They were very easy to order and arrived on time.

Date of experience: June 30, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Kentucky
1 review
0 helpful votes
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Worth the money
June 29, 2018

It's okay... not the best, but I didn't pay too much for it - so... 9/10

For the rest of the review, I am just typing to get the 100 letters to be able to submit.

Date of experience: June 27, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
We always strive to make sure each and every one of our customers receives the best service possible.
We will try our best to do better any time.
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Wisconsin
2 reviews
0 helpful votes
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Perfect
June 28, 2018

Perfect for what I needed it for, excellent condition, everything works great, easy store in a corner knot taking up space

Date of experience: June 26, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

New York
1 review
0 helpful votes
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Fridge
June 28, 2018

They have wonderful customer service. They promptly returned all emails and concerns. Fast shipping.

Date of experience: June 26, 2018
Nancy L. — Costway Rep
over a year old

Thanks for your kindly review.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Mississippi
1 review
0 helpful votes
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I purchase from Costway all the time. Recently an order of mine was lost in the mail. With no questions asked they quickly fixed the problem and sent me my order with very fast shipping. Costway has the best customer service I have ever seen. It can be very difficult to deal with customer service representatives online, its like they don't speak English: this is NOT the case with Costway. They also have the best prices and the fastest shipping anywhere. I LOVE COSTWAY.
A special thanks to Wendy(customer service rep. At Costway). That girl deserves a raise immediately. She is a pleasure to deal with and very professional. Give Wendy more money!
Thanks,
William

Date of experience: June 26, 2018
Nancy L. — Costway Rep
over a year old

Thank you for leaving us such a wonderful review!
Our dedicated staff will be pleased to hear your high praise.
They work very diligently and it will provide them with great encouragement to keep doing what they are doing!
We look forward to serving you again in the future.
Kind regards,
Costway inc.

Washington
3 reviews
0 helpful votes
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Great product!
May 5, 2021

The product was great, easy to use. Love it! The site was easy to use and made it so much easier to find the right product I needed! It has been great!

Date of experience: June 25, 2018
Florida
2 reviews
0 helpful votes
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Simply awesome deal
June 27, 2018

We love our new glider, I should have bought two of them.
Oh well, hind sight is always 20/20.
I highly recommend Costway.

Date of experience: June 25, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Indiana
1 review
0 helpful votes
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Prices are good, but can't checkout. Coupons are very good. It they work on their website it would be better.

Date of experience: June 25, 2018
Nancy L. — Costway Rep
over a year old

Thanks so much for your reminding.
We notice or customer service want to help you solve problem but receive no reply.
If you have any problem, please feel free to contact us.
Kind regards,
Costway inc.

California
1 review
0 helpful votes
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Canopy cover
June 26, 2018

We ordered a canopy cover for our swing and were advised it might be a little small and it is however we are making do with it. It keeps the sun out and we can manage. Thanks for your service.

Date of experience: June 25, 2018
Nancy L. — Costway Rep
over a year old

Thanks for getting in touch.
It's great to hear your fantastic feedback.
We're really pleased to hear that we were able to provide you with a positive shopping experience.
Looking forward to your further cooperation.
Kind regards.
Costway inc.

Ohio
1 review
0 helpful votes
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Hitch motocycle carrier
June 26, 2018

A perfect product and reasonably priced. It carried my Triumph Daytona 500 over 1000 miles with no problems at all.

Date of experience: June 24, 2018
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States