CostwayReviews 1,180

Ok, so at 34 years of age, this is literally the first customer review I've ever left, so I hope that tells everyone how much this company sucks! Here goes: I placed my order over a week ago, they decide to ship fedex (who doesn't actually use tracking) now there's no trace of my order and I'm going to have one very heart broken 7 year old this sunday. These people suck when it comes to customer response time due to the fact that they only get back to you via email 3 days later. I shouldn't have thought that factory direct would be better... lesson learned. If I'd ordered on Amazon, even just 2 days ago 24 hours after emailing my concern to costway, then my daughter would have her water park to share with her friends and family on her special day. What's worse is the email they sent back, in response to me asking for a refund/cancelation and they asked "can you please give us an extra 5-10 days... um no, I can't move her birthday cause it's on that day for a reason! And yes, they were aware it was for a birthday party for April the 25th... it should be very obvious to never order from a company whose only way you can reach them is email... get with the $#*!ing times and get a phone number so you can become more customer oriented!

I ordered a 3 piece table set. The chairs were defective. I paid $87. I called Walmart. Walmart requested Costway to forward a return label and refund my money. Costway refused, harrassed me, and offered $20. I informed them I will proved who they are case by posting their words as my review.

Costway is a shady company. DO NOT PURCHASE.

Hi,
Sincerely sorry for such a problem.
May I know if you can still use the item here?
If so, will you consider keeping it with a refund of $20 as compensation?
If you don't agree to that, please let us know and we will offer further assistance
Wait for your kindly reply
Kara

Dear customer
Could you tell us more information about the problem?
Or could you take some pictures to show it?
We need some pictures to check if the item is worth to be return.
Please do not worry, we will give the solution soon
Waiting for your reply
Best regards
Amy

Dear Customer
Thank you for your email.
May I know the specific issue about the item since it's poor quality.
Did it arrive defectively or the product quality does not meet your satisfaction?
Or does it have functional problems?
It will help us a lot if you can take us a picture or video to show the problem.
We appreciate your cooperation in advance.
Please be rest assured, we pledge to give you a solution after we confirmed it.
Waiting for your reply
Have a nice day.
Ella

If you buy a greenhouse from Costway, make sure that you immediately check for damages and missing parts. After installing the greenhouse, I discovered a broken post and contacted Costway. At first, they told me that I never purchased the greenhouse from them. After sending a copy of the shipping label, they admitted that in fact it was purchased from them. They also stated that since the greenhouse purchase was out of warranty, they would not replace the broken piece. Was I to immediately install the greenhouse in inclement weather? I will never buy another product from this company. If there was a lower rating than 1, I would rate this review differently.

Do not buy from these people! Been waiting a month for my order! First they said March 29 so I had my autistic daughter stay home for 10hrs and it never came then they said April 7 still nothing! They blame the weather LMAO REALLY? Not stupid! Never again!

We purchased the Costway BB5584 Children's Table and Chair set
It was missing a bag of dowels, contacted customer service per the instructions, horrible customer service/ eventually no response. I had to go to Home Depot and purchased dowels to complete it. Also the set was poor quality, poor construction,/ joints. We will not purchase Costway products in the future.

My wife ordered end tables that just came today. One of the pieces is broken and glued together. Cheap particle board only came with Spanish instructions.

Received a patio umbrella and stand. One piece missing, the cap that keeps the sand in the base. Could not be used without that piece. The shipping information said to call Costway for missing or broken parts. Called the number on the shipping label. On hold for 55 minutes. Lady comes on the phone and wanted the tracking number. When I gave it to her she said, "Oh, you bought that from Wayfair. You need to call them." Wayfair's email says they will send the missing part but it will take 24 days to get to us. An unusable umbrella and base will sit in the living room for three and a half weeks. Why would anyone want that type of service?

I ordered a massaging gaming chair back in the beginning of December it told me my order was successful and I haven't still yet I hear anything about it or receive the order and I paid almost $200 for the chair

I ordered a 500 treadmill from the site and they charged my credit card but never sent tracking information. When I contacted them multiple times for answers they said my order was refused. My credit card company approved the transaction. They never gave me a reason why it was refused. I had to report the transaction as fraudulent with my credit card company and they backed me up. Don't order from this company. I don't think the store is real. Like many online stores if you aren't familiar you could get scammed. That happened to me. Everything looks legit but they never gave me a reason my order was canceled or refused.

I would not recommend purchasing any products from Costway based on my experience. We were gifted a motorcycle power wheel for my son as a Christmas present. A critical piece, the front fork, which is a steel piece designed to keep the front wheel and steerign column stable and connected, arrived bent beyond repair. I have spent the last three weeks trying to reach a resolution. Costway has sent the wrong replacement part and is now stating the part is on back order due to the Chinese New Year. They are offering a $20 refund and an endless wait on a replacement part. The customer service response time has been longer than promised on their "Guarantee" and they have even changed the language on their website when I used their words to demonstrate how they are not meeting their own expectations. They continue to offer the power wheel for sale on the website but somehow can't get me the replacement part for the already purchased product. I will be filing a complaint with the BBB and encourage you to spend your money elsewhere.

I bought the Costway air cooler in June 2020. A complete waste of money. The customer service at Costway & Morealis (where I bought it) is absolutely AWFUL. The filter has hard white stuff growing on it, and I can not get it off. I wanted to BUY a new filter. I got the run around on who can help me, and after weeks I finally got a response from Rachel, that says I am sorry your product is out of warranty we won't be able to help with this issue. So after spending around $200 it's going in the trash where it belongs! I only had it around 7 months. I do not recommend either company to purchase from, and definitely do NOT buy the Costway air cooler, it's cheaply made, very hard to clean, and doesn't even work. Also you apparently can not buy a new filter once that one is damaged.

I see that several reviewers experienced the same problems that I did. They will take your money and then print a shipping label to make it appear as though your purchase is shipping and you will receive your purchase timely. Then they will leave your package sitting for several days or longer before actually shipping. This was my first and last purchase from this company. Their customer service is little to no service, except to mislead the customer.

I ordered a 20-panel baby play yard. Not all of the pieces arrived. There is a missing knob that is supposed to hold the basketball hoop to one of the panels. This company did not send the knob. So I cannot attach the basketball hoop. I reached out to the company's customer service, but they haven't replied to me at all. So, I sent a second email to the customer service, but still no reply. Inside the manual, there is a request by the company for its customers to please contact their customer service with any questions and concerns. Whatever. They must not have any customer service because nobody there seems to have any regard for customers who want all of the pieces that they pay for. I'm disappointed and would not order from them again. I do not recommend this company.

We purchased the pine wine rack for a spot under our kitchen island. It was just as described. It was perfectly machined and assembly was a snap. Very satisfied.

Do not order from Costway (or from GoPlus, its the same bad company). The customer service is some if the worst i have ever experienced. The company lies to you about shipping products. They print the labels right after you order but they dont actually ship it out (probably dont have it in stock or they are shipping straight from china or something). They make excuses about the holidays and blame the shipping companies. I did a lost package investigation with UPS which they could have initiated when the delivery supposedly got "lost". I am sure they didn't because they knew they never sent it.

Then all they do is make excuses and complain about their cost to resend and want to take weeks more. They didnt offer to expedite shipping or fix anything. ABSOLUTELY HORRIBLE company, save the trouble and dont buy anything from them, its not worth the headache.

I bought something Dec 12, delivery was to be the Dec 18th. Never got it, still wasn't shipped by Jan 2nd and told they would send out and might be there 15 days later, but no guarantee. Only order a christmas present from them like 6 months in advance.

Fist emails with them i was lied to and told product was alreay shipped (this was the 18th) then told shipped on the 21st, then nothing. Always asked to "be patient" and that UPS would update their system and show it shipped in a couple days. Always just wait a couple days, or offers to cancel my order. I wanted what i ordered, just wanted it on time for the christmas present it was.

Customer service responses were of no help, they never answered direct questions, like do you even have this product in stock to send me.

I will never order anything from this company ever again. Be careful as they are a third party seller on walmart and amazon. Also goes by the name goplus. Avoid these people at all costs.

I made a purchase 12/13/2020 was suppose to be delivered 12/24/2020 never recieved it until 12/28/2020. Asked for a partial refund before getting the package. Once I recieved the package, it had marks all over it along with big clumps of VISIBLE GLUE! I have been writing this company emails for the past week and no one has responded I WAS informed I could get some refund for the delayed delivery $15 I have been given the run around nad been lied too. DO NOT I REPORT DO NOT GET ANYTHING FROM WALMART ONLINE IF THE THIRD PARTY IS COSTWAY! PISS POOR SERVICE!

Worst customer service ever! Ordered a toy car for my son dec3. They created a fedex label and told me it was picked up by fedex. Lies! They didn't have fedex pick up the package until dec 23 two days before christmas. Only reason they did is because i filed a complaint with bbb and the next day the finally shipped it. The phone number listed doesnt work they put u on a endless loop no one answers the phone. Worst online experience i've had