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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Good web site, easy to place the order. Also very impressed when ringing with a question about delivery, the phone was answered within a couple of rings, very pleasant young lady, Gemma, answered my first question confidently and fully, and then proceeded to explain full delivery details without the need for me to ask. If the rest of my transaction proceeds as smoothly and professionally as my first contact I will be extremely happy.
Delivered in the time frame as stated at the of order.
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Costway inc.
Easy and fast transaction, delivered so quick, all packaged well. Item is very sturdy and well worth the money.
Great company to deal with.
Would definitely recommend them x
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Costway inc.
Easy and quick transaction, and items (two bookcases) as described. Reasonable price when compared to other sites. Would purchase from here again. Many thanks
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Costway inc.
The bed I bought went missing and I could not track it even though I was given a track code. Costway re-sent it 2 weeks later. We received 2 beds a few days later and I had to return one of them. The whole process was quite a trouble.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Found what I have been looking for, foldable playpen. Great quality, easy to set up, safe and sturdy.
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Costway inc.
Found what I have been looking for.
Very smooth, the parcel packaging was ripped and torn in some areas but the bag was intact. So no issues
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Costway inc.
Put together easily by my grandchildren.
And thanks to the efficient delivery firm who corrected the mistake I introduced into my postcode
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Costway inc.
Excellent product and really quick delivery. Thank you very much!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
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Costway inc.
Easy to find what you are looking for. Great prices also and quick delivery
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Costway inc.
First time user and so easy to order and delivery was prompt. Costway website is well worth a visit and will probably be my go to first place to look.
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Costway inc.
Really happy with he options and value. Had just wha I was looking for. I made an order that needed changing. I emailed and it was cancelled and refunded straight away. The desired item was delivered promptly and with no issue. The product itself was a good price and the quality is great. The instructions made assembly relatively easy. The cat is happy too!
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Costway inc.
Some lag on the website
Happy with choice and value
Good easy and useful good quick service good quality stuff too
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Costway inc.
The item has arrived as described and the deliver was super fast. Thanks
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Costway inc.
I was concerned that the low price of my glass coffee table would mean low quality. But it's perfect. Excellent quality. Arrived well packaged. Arrived in quick time.
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Costway inc.
Easy to order, good price and delivered in 48 hrs Shaved ice maker is just the job - makes it like snow
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Costway inc.
Super fast delivery. Excellent quality product, would definitely recommend.
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Costway inc.
Happy but could not see how to apply the added 5% as a new subscriber to my account
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Costway inc.
I was able to find exactly what I was looking for, in a choice of colours, and at a good price.
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Costway inc.
Good time details will use them again left the parcel out of rain and safe too
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.