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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
I have missing parts which leaves me unable to complete the build. The wait for the parts to be sent to
Me is 2 months. I was given the option of waiting or dismantling the item and returning it which is not doable at the point it is at. Only given a partial refund of £15 to sort this out myself which leaves me unhappy still.
Th delivery was satisfactory, product could be a bit better.
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Costway inc.
Bad customers service I supposed received my order for my son birthday 2 days before his day but never come and also after that I waited other 10 day for getting my refund!
Guys don't west your time/with that company
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Costway inc.
Once the order was placed I had nothing else to do I was informed about who was shipping and when and then dhl took over the updating and tracking the item was delivered as stated on time and provides entertainment for the grandchildren a worthwhile purchase
A well designed and thought through unit.
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Costway inc.
Unit came very quickly with free delivery. Unit is brilliant. Sucks so much water out of the air. Pretty quiet and nice looking too.
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Costway inc.
Waste of money doesn't charge would like a full refund
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Costway inc.
Wanted a fabric chair as I work from my home studio and my previous one fell apart… this has everything I was looking for at a good price comfort arms that move up and just the right size would definitely recommend
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Costway inc.
A little tricky to put together but well worth it once it's done
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Costway inc.
After looking at lots of mirrored jewellery cabinets online this had the most usable storage. I wasn't sure what to expect having not ordered from them before but was impressed with the speedy free delivery, the price and the quality of the product. Would definitely order from Costway again.
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Costway inc.
Quick delivery and very nice item, perfect for my garden.
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Costway inc.
Really good quality and easy to put together, exactly as advertised and just what we needed
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Costway inc.
Fab little cupboard although I've never seen so many screws! But solid when up x
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Costway inc.
Quick delivery.kids love trampoline think was easy to put up? Didn't take partner long to assemble it.heard no loud grunts!
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Costway inc.
Great wagon, very clever design. A little tight for my car boot as I drive a Suzuki Swift but fits my husbands Astra no problem. I needed a pushchair to take two children but struggled to find anything that could take the weight of a 5 year old with mobility difficulties. My 18 month old and 5 year old love riding in it. Thank you.
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Costway inc.
No problems with ordering, no problems with delivery, item arrived well packaged, easy navigation of web site to find what I wanted. Reasonable pricing and good discounts to add in. Excellent, will use again in the future
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Costway inc.
Perfect little fire pit, perfect for burning marshmallows out in your garden a good size and my husband enjoyed seeing how high he could get the flames. Would recommend to anyonw
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Costway inc.
The corner wine cabinet was well manufactured and straightforward to put together. It looks really good and sturdy. Ordered on a Sunday and delivered on Tuesday! Excellent service.
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Costway inc.
Placing order was ok. Now waiting for the product to be delivered.
Despite allowing the order to go through and accepting my UK address, staff cancelled my order due to a lack of courier provision to my area.
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Costway inc.
Product description not accurate online. Box arrived with 'components' in their hundreds to construct the wine rack bit by wooden bit.
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Costway inc.
Order placed, item delivered within quoted timescales. Arrived in good condition
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Costway inc.
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.