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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
As described.item was delivered quickly. Well packaged.
All very easy delivery perfect sent an email to say they would be with me in 15. Minutes I asked for sofa bed to be set up in a bedroom which they did I would definitely recommend them perfect
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Costway inc.
Easy to order online and fast delivery wasn't in for the delivery but was left in a safe place,brilliant. The dressing table is good quality too.
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Costway inc.
Great. On time. Good value for money. Better than expected.
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Costway inc.
Releaved to find this and had timely delivery. However is not as robust or big as I thought it would be but overall a good product.
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Costway inc.
I was looking for a folding playpen one that was easy to put away after my Grandchildren left for the night. This fitted the bill exactly. Delighted with my purchase.
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Costway inc.
Good service, very prompt delivery and availability
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Costway inc.
Great machine, doesn't take up alot of room. Wish i had bought 1 years ago. Saves alot on electricity.
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Costway inc.
The loungers arrived in 2 separate deliveries, on 2 different days.
Not really sure why, but it meant that my client had to wait an extra day.
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We will contact the customer service to solve the problem for you as soon as possible.
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Costway inc.
Excellent choice of goods. Excellent prices. Easy to navigate website, very quick delivery. I would have no hesitation in recommending them.
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Costway inc.
Excellent service all around, a little flimsy but altogether good value for money.
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Costway inc.
Easy to place an order. Quick to arrive. So far the stool has been very useful in our shower cubical.
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Costway inc.
Great item and very quick delivery! Highly recommend, thank you
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Costway inc.
Well designed product and assembly instructions clear.
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Costway inc.
I lived my new swivel mirror wardrobe. Great fast free shipping!
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Costway inc.
Well made piece of garden furniture, easy to assemble and very functional
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Costway inc.
Good range of products
Strong, comfortable product, brown frame not black
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Costway inc.
Chairs were as described, easy to make up, comfortable and quick delivery
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Costway inc.
Very quick delivery and Im super happy with the quality of the product I bought
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Costway inc.
My order was cancelled after i placed it for no reason
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.