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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Really pleased with the toy box, just what I was looking for to hide away jigsaws and games. Very nice piece of furniture. Costway dealt with the order very efficiently and I received it very quickly. Would definitely order from Costway again and recommend to family and friends.
I am very happy with my order experience very easy to place order and delivery was on time excellent service. And my garden chair set looks amazing.
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Costway inc.
Simple easy great value and quickly dispatched, thank you
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Costway inc.
Both boxes arrived in a timely manner so very satisfied overall.
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Costway inc.
Very impressed thank you. The whole process was simple and a quick response.
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Costway inc.
Easy to order online, kept informed of delivery progress and was delivered with 3 working days of order
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Costway inc.
We ordered our garden set and love it. The service was trouble free and quick.
The set is good quality and hopefully will last for years.
Sorry for the inconvenience.
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Costway inc.
Perfect item, fast delivery and very nice customer service
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Costway inc.
In terms of the buying process I can't complain regarding to the unit that I bought, not very satisfied at all, on the website it says that the maximum value of noise is < 55db but when I turn the cool mode the unit becomes very noisy
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Costway inc.
Simple and straightforward process and the item purchased is good quality
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Costway inc.
Item as described good
Communication and delivery. Would
Recommend
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Costway inc.
Arrived on time and very happy so far looks good and very functional
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Costway inc.
The shelf looks good. More stable than I though since I did not want to drill into the wall. Not problems setting up either. Needs 2 people to set up
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Costway inc.
Fast & efficient, from making the order, to delivery.
Can't complain.
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Costway inc.
Good product exactly what I wanted. Well designed, looks good, not overpriced. Easy to put together.
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Costway inc.
Excellent item and good quality delivery on time
Right destination and address
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Costway inc.
I'm very happy with this item, very easy to build.
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Costway inc.
Simple to follow instructions.
Also knowing how or was doing and nearer enough exact delivery details
Thanks again
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Costway inc.
Great service and quick delivery. Really pleased with my settee. My husband wasn't sure about the red but it looks fab.
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Costway inc.
Firstly Costway delivered very quickly, no issues with the product but itself was not suitable. As it said sits 4-6 I thought it was standard table size but it was very low, coffee table.
It's when things are not as expected you can review good customer service- no quibble & arranged collection- great customer service!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.