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I am satisfied with the shopping experience as I found something I was somewhat happy with. However, when delivered one of the pieces was broken and customer service advised to use superglue on it which is not very advisable. They then offered a refund of £17 which is not enough considering I had paid over £5 for insurance and damage cover.
ALISTAIR PORTER AND LI SHENG ARE THIEVES. Costway have **helped themselves to £179.95 from my bank account** and then acted like my order simply vanished into thin air. No order confirmation. No email. No reference number. No product. Just my money — **gone**. After **numerous phone calls**, Costway repeatedly claim they "can't find" my order. Funny, because my **bank has no trouble finding it**. They've confirmed: * The payment was **successfully taken** * The exact **time of purchase** * An **authorisation code** proving Costway received the money Yet Costway somehow have **no record of taking £179.95**. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability? Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything. I've now had to escalate this with my bank because Costway are either **unable or unwilling** to resolve a problem they caused. Paying nearly **£180** to be gaslit and ignored is not shopping — it's a warning.
Brilliant service, this play kitchen is a must have to any little girl. It took me a while to assemble as it is a lot of little pieces but it is very easy and enjoyable. My daughter loves it. Thank you
I've bought quite a few things over the past year and I've been very happy with. Really good value for money
The staff did not believe me and would not credit me immediately
Easy to shop an happy with purchase
Table is beautiful and easy to assemble
Really good quality and ready assembled.
Good comfortable folding mattress for low price. Quick delivery.
Bigger than expected, lots of space and good/heavy quality. Had a slight scratch but so not visible so ok.
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Costway inc.
Easy process and looking forward to seeing the product
Very quick service and unit looks great with my record player on
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Costway inc.
Great price but it would appear that the rocking chair parts have been wrongly labelled and only one chair can be assembled
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Great price and your website is good
Baby chair arrived quickly and efficiently, very happy with this this purchase, thanks.
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Kind regards.
Costway inc.
I ordered an item. Was the wrong item due to web page error. Took absolute age to reply. I had to send the wrong unit back. Before customer service would return right unit. Then changed their mind and refused to assist. Still waiting for refund. No compensation for error. Not even e-voucher for a whole week of stress
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We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
I did a fair bit of research was struggling to get the size I needed which was 2.5m x 3.5m then I found this one very happy dud not take long to assemble and once I secured it,it seems sturdy
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Costway inc.
No issues. Received in a very timely manner. Good quality product too.
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We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
All good thank you. No issues at all. Good value for money
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Welcome back to our website again.
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Costway inc.
Nice quick and easy, the AC unit was exactly what was needed
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Costway inc.
Nice quick and easy
Bought a flat pack cupboard and dining room table and chairs. Delivered within a couple of days. All well packaged and went together very easily. I would buy again from Costway.
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Costway inc.
Good prices, good services, I will use again. Easy to use website lots of choices and good prices.
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Costway inc.
The cost way uk site was easy to negotiate. It was delivered when they stated it would be. The rattan box is very well made and is ideal for my patio cushions
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Costway inc.
I ordered a garden umbrella stand which sadly arrived broken and alerted customer service immediately. They sent a new one which arrived 2 days later! Thank you so much!
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Costway inc.
Great products, great prices with fast delivery. Highly recommended.
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Costway inc.
He's started to crawl so we needed a safe space for him to play and roam. It's very large which is exactly what we wanted. Relatively simple to set up and sturdy. Happy with the purchase.
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Costway inc.
No details of shipping, timeline etc. I Received a very quick response that gave me timing of expected delivery after purchased. Parcel arrived before expected date. Very quick. Very happy with product. Easy to assemble, 2 person job. Overall a good product.
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Costway inc.
No details of shipping, timeline etc.
Confusing about using new subscriber %5 discount AND 10% month offer. Looks like you can't but that's not clear
Confusing about using new subscriber %5 discount AND 10%b month offer. Looks like you can"t:-(
Slow to despatch but item as described and works well
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
Easy to purchase. Quick delivery. My little boy loves it!
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We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.