Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.
Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality
These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.
Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.
After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.
Chairs are just what I needed - their good quality, easy to put together, sturdy
An upgrade from stools to chairs - they make a huge difference on comfort!
Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.
I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.
Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.
Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.
We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down.
That was disappointing. We will attempt to regulus the wood board
Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.
No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available.
In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.
We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.
Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great
I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.
My husband was really impressed with the quality of our garden boxes and how easy they were to put together. Getting the initial coupon took some maneuvering, had to find them under my account but other than that everything was great & shipped quickly.
Getting access to the coupons was quite tricky instead of having the coupon codes applied to my cart or the codes sent to my email I had to log in and go to my account and then my coupons
My issue was the coupons that I can't use. I chat with customer service and she clarify the problem.
Date of experience: April 25, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
I've never used this site before but I will be a repeat shopper.
Date of experience: April 24, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
My patio set ( two chairs and small table with cushions) arrived in a timely manner. Putting it together was somewhat challenging but did get it done after about 4.5 hours but it is sturdy and well made. Looking forward to enjoying it for many summers to come.
Date of experience: April 24, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Website easy to navigate and i even got coupons on my 1st purchase!
Date of experience: April 23, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Frustrating so far. I ordered the gazebo on April 5th and was given a tracking number shortly after. The tracking number had no information behind it online. I've called twice. The first time I was told to just wait and see if it arrived and the 2nd time I was told our order was in an accident in California and would have to be reordered and will take another 7-15 days (presumably business days).
Date of experience: April 23, 2023
Nancy L.— Costway Canada Rep
over a year old
Sorry for the inconvenience. We will contact the customer service to solve the problem for you as soon as possible. Kind regards. Costway inc.
So far all good Have to see in a couple years if it's still as good hope ao
Date of experience: April 21, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Quick and easy shopping. Great customer service,iv already ordered for the second time.
Date of experience: April 20, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Shopping experience has been great. Shipping was good my order was split into two shipments one from the US and one from Canada. I received the one from the US within 6 business days but my Canada order is still in transit (it is now been 10 business days) I reached out to customer service on live chat (Nancy) and she explained to me why the split shipments from two different locations and was very quick to answer my questions and provide new shipping info for the order. Product are great and quality is better then I expected for the price I payed. I'm very happy so far and will definitely order again from this company.
It was a good experience for myself. It arrived in a very short time. It was delivered right to my door. Once I opened it the instructiions were very precise and easy to follow. I had this bedframe set up and ready to use in an hour or so. It supports my mattress well and it is silent, compared to my old wood noisy bed frame. My full mattress fit the frame perfectly. Thank you Costco for this frame and for the reasonable price.
Date of experience: April 19, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
I was looking for some chairs and these are a great price! Easy to shop and convenient.
Date of experience: April 18, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
It took a lot longer to receive chairs than expected. They came from U.S. I thought I was shopping Canadian? I also didn't realize I would have to assemble them myself. All in all, Good value
Just had issues entering my address while making purchase. After that all was good. I got exactly what I ordered in timely fashion. We are very pleased with our purchase which was a substantial saving of the same product at retail store at the mall.
Date of experience: April 17, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards.
The swing we purchased for our back yard is perfect in the space. Our only complaint was it was tricky getting the allan key (provided) to turn the screws.
Date of experience: April 15, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Good Prices, fast shipping, will definitely use this company again
Date of experience: April 14, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Overall the service was fine.There was a delay in the shipment of my Order apparently the result of an huge accumaltion of orders.The feed Back was good.
Date of experience: April 14, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
I ordered a bike for my granddaughter. Everything was perfect except UPS lost the package... after days of tracking & few phone calls i got the package on time for Easter! Anyway the product is perfect better than in the picture and my granddaughter is very happy!
Date of experience: April 13, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
I am updating my review from 1 star to 4 stars. After some correspondence, Customer Service resolved the issue to my complete satisfaction. It would have been 5 stars if the product I received was in perfect condition, and I didn't need to claim a refund.
Date of experience: April 13, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
The glass door cabinet arrived damaged. The glass was shattered in small shards (not even sure if it is tempered glass). Customer service takes 1-2 working days to respond. Response is not clear and incomplete. Still waiting for a clear answer. The resolution proposed - if interpreted correctly - is not acceptable. Stay away from this company!
I am updating my previous review from 1 star to 4 stars. After some correspondence, Customer Service resolved the issue to my complete satisfaction. Thank you! It would have been 5 stars if the product I received was in perfect condition, and I didn't need to claim a refund.
Every aspect of the order from purchase through to delivery went smoothly. Happy with quality, size and material. Instructions were easy to follow.
Date of experience: April 13, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Love the hidden pull out ottoman and built in cup holder. Also love the fact that it's collapsible for inclement weather. The arms feel a little wobbly and not do solid but it could have just been a loose screw in assembly I'll double check. I hope the white paint holds up over time but so far so good.
Date of experience: April 12, 2023
Nancy L.— Costway Canada Rep
over a year old
Thank you very much for your praise. We are dedicated to providing better products and services to our users. Welcome back to our website again. Kind regards. Costway inc.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.