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CostcoReviews 1,511

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
259
shipping
193
returns
179
quality
222

We monitor reviews for authenticity

India
4 reviews
7 helpful votes
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Greate
April 10, 2015

I like shopping at Costco for their fresh fruits and vegetables.

Date of experience: April 9, 2015
Washington
4 reviews
0 helpful votes
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Can't beat the prices
April 10, 2015

There is so much at Costco.com that is different from the warehouse. It's a whole treasure hunt all on its own. The prices are fabulous and shipping is very fast. For big items, the delivery service has been great about being in contact before they come the house.

Date of experience: April 9, 2015
California
21 reviews
81 helpful votes
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Nope
April 8, 2015

I don't run an orphanage or a camp or have a family of 20 therefore do not need a vat of mayonnaise or a 50 Lb case of pickles. I refuse to pay an annual membership fee for the twice yearly need I may have for 6000 rolls of toilet paper. Sorry, buying unhealthy, processed items in bulk does not work for my family.

Date of experience: April 7, 2015
Philippines
17 reviews
42 helpful votes
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Don't judge the book by it'a cover. All I'm saying!

Date of experience: April 6, 2015
Hawaii
3 reviews
0 helpful votes
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We live on a small island so are thrilled to have our own CostCo. We buy most of our food at CostCo, as well as office supplies, clothes, and other items.

Date of experience: April 6, 2015
Canada
3 reviews
1 helpful vote
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Since you cannot try and buy, it is great that if what you buy does not work out, the return process is hassle free.

Date of experience: April 5, 2015
New Jersey
5 reviews
4 helpful votes
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EVERYTHING YOU NEED
April 6, 2015

I BELONGED TO COSTCO WHEN I LIVED IN NEW YORK I USE TO COME INTO NEW JERSEY SHOP IN COSTCO AND GO BACK HOME TO NEW YORK I AM SO GLAD THEY HAVE COSTCO IN NEW JERSEY NOW THAT I LIVE HERE.

Date of experience: April 5, 2015
Canada
6 reviews
7 helpful votes
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I don't like the membership price, it's better with master card... Not enough of organic foods, some prices are still too high, especially for big packages

Date of experience: April 5, 2015
India
4 reviews
9 helpful votes
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If you own a business, then this store is for you. For daily house shopping. I suggest stick to local super markets as it will not save you any money and you will end up overshopping.

Date of experience: April 4, 2015
California
5 reviews
2 helpful votes
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Party Foods
April 5, 2015

Love costco for party foods. Makes less work for me when we have nice sizes party. Dips, All types of beverages, Finger foods. Love it. BUT if your are buying food for the house, stay away from the bulk fruit & veggies... several times they have spoiled very quickly.

Date of experience: April 4, 2015
Michigan
9 reviews
39 helpful votes
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Great store
April 3, 2015

.

Date of experience: April 2, 2015
Kansas
7 reviews
3 helpful votes
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I love CostCo for many reasons, but mostly because of their amazing warranty on everything. I got a GREAT deal on CARPET through them, printed business checks & used them for travel - all great experiences. Love the food selection & awesome sampling on Saturdays allows to try before buy - another way to get us hooked!

Best thing is that ALL STAFF seem KNOWLEDGEABLE & ABLE TO HELP - have never had an employee say "I don't know..." because they usually do. This is a NO-HASSLE place.

Date of experience: March 30, 2015
GB
2 reviews
9 helpful votes
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Brilliant
March 31, 2015

Did ask my xmas doing via Amazon last year and saved myself loads of time and hassle... great shopping everything arrived on time.

Date of experience: March 30, 2015
Canada
10 reviews
5 helpful votes
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If I have a party of need a lot of stuff it is a good option. I would like to go there more for regular needs like groceries but it becomes an event since the parking lot is always full and lines are long. There needs to be more people in returns because it is almost not worth it to return an item with lines that long.

Date of experience: March 26, 2015
GB
5 reviews
9 helpful votes
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Great store
March 26, 2015

Large cheap place to shop with good quality stuff. Staff could be more friendly although most of the customers are business owners and sometimes think their poo done stink. So will give staff a break.

Date of experience: March 26, 2015
NL
2 reviews
3 helpful votes
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No one picks
March 25, 2015

Why no one bothers to pick the call? Please fix it!

Date of experience: March 25, 2015
Illinois
141 reviews
1051 helpful votes
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90 days to have the computer in your home with absolute right to return it (before 90 days) without any questions if displeased.

After settled in w/ your computer, Costco offers a "concierge service". If something goes wrong, you contact the Costco concierge service, and an assigned agent will contact the manufacturer for, and with you, to assist in speedy and complete closure. You simply can't beat that!

Date of experience: March 24, 2015
California
9 reviews
18 helpful votes
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It's always an adventure going to Costco. But you have to be in a good frame of mind when you go there. If you're not in the mood to deal with some crowds, then better not go. But it's amazing how they can get so many huge carts full of stuff through the checkouts so quickly! They really do a great job of hustling and making it easy. Great meats, too. One of the few places I've seen that actually carries "Prime" grade meats. Returns are quick and painless, too. Love this place!

Date of experience: March 23, 2015
Washington
2 reviews
1 helpful vote
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I appreciate all the organic produce and meat. When I want a good product at a great price, I go to Costco.

Date of experience: March 23, 2015
Canada
3 reviews
2 helpful votes
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Costco is always the cheapest, but not at the expense of great service. They pay their people well, and maybe that's why their customer service is consistently good... anywhere you go.

Date of experience: March 20, 2015