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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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North Carolina
1 review
0 helpful votes
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Very good experience from start to finish
December 6, 2023
Updated review

Very good. Took a few days longer to get than expected but Thanks Giving was in the middle! So overall I am very pleased.

Date of experience: December 6, 2023

Not sure why it did not apply my 15% welcome discount...
November 21, 2023
Previous review

Not sure why it did not apply my 15% welcome discount to my frames. Only the lenses

Date of experience: November 21, 2023
Illinois
1 review
0 helpful votes
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Easy
December 6, 2023

Super deal. Quick ship. Great communications throughout process.

Date of experience: December 5, 2023
California
1 review
0 helpful votes
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Good deal
December 4, 2023

Satisfied with the lens and frame. Authentic and prescription is on point.

Date of experience: December 4, 2023
California
1 review
0 helpful votes
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Terribly warped literally couldn't wear them. When I asked for refund I couldn't believe they told me to take them to my eye dr because they can "fix them" what world are they living in? And then when I declined because I paid for a new pair not a pair I need to have to take to go get fixed they said I would have to pay to ship them back as well as pay a "restocking fee" yes you heard that right they are going to restock these damaged sunglasses and sell them to some poor customer knowing that they are going to get a messed up pair of glasses. Also when I left my first review here they have a one star rating now it's somehow a 4.5? Sounds like they're leaving fake reviews. Do not order from them. This is something they do to so
Many people I did the research on them after I got those frames wish I did it before because there are tons of people out there on Reddit, and YouTube (places where people can't leave fake reviews or lies) warning people about this place.

+2
Date of experience: December 4, 2023
Michigan
1 review
0 helpful votes
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Very pleasant experience
December 4, 2023

Easy to find the frames I wanted and submit the Rx and pupillary distance using their calculator. Pricing was very competitive. Reasonable time required to fulfill my order. Very happy with my new computer progressive lens glasses.

Date of experience: December 3, 2023
California
1 review
0 helpful votes
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Vera Wang glass
December 2, 2023

Easy to order, simple frame. Didn't do a prescription, just in case they mess up.

Date of experience: December 2, 2023
Washington
1 review
0 helpful votes
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You should use Google pay. I'm sick of entering and giving my credit card info over and over again to some third party site that you picked cause it was the cheapest.

Date of experience: December 1, 2023
Thailand
1 review
0 helpful votes
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Cool Frames is Cool...
December 1, 2023

Good selection, easy to order and great customer service!

Date of experience: November 30, 2023
Minnesota
1 review
0 helpful votes
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Very good
November 30, 2023

It was good. The tools used to measure my pupil distance was not consistent each time I measured so that was a bit confusing. I did find a ruler to measure with.

Date of experience: November 30, 2023
California
1 review
0 helpful votes
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Good Peaple
November 29, 2023

Been very Satisfied with customer service and quality of getting my prescription correct.

Date of experience: November 29, 2023
California
1 review
0 helpful votes
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Great Service!
November 29, 2023

Great service when I ordered a pair of new frames. I had to call them to update my shipping address. They changed it and mailed my frames out very quickly. Will definitely order from Cool Frames again.

Date of experience: November 29, 2023
Arkansas
1 review
0 helpful votes
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Okay
November 29, 2023

Nice and easy! Well reviewed, glasses fit great! Thank you

Date of experience: November 29, 2023
Ohio
1 review
0 helpful votes
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Great glasses!
November 29, 2023

They came fast and are exactly what my son (age 10) wanted!

Date of experience: November 28, 2023
Florida
1 review
0 helpful votes
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Great website, great selection
November 26, 2023

Friendly user website with a great selection and brands!

Date of experience: November 26, 2023
North Carolina
5 reviews
0 helpful votes
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Awesome
November 26, 2023

Simple and easy to use, nice web site. Didn't have any problems ordering for company..

Date of experience: November 25, 2023
Florida
1 review
0 helpful votes
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Exactly what I needed!
November 26, 2023

Just broke my old frames and found this awesome site and saved a bunch of money! Perfect condition!

Date of experience: November 25, 2023
Pennsylvania
3 reviews
0 helpful votes
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Excellent Product
November 25, 2023

Great site and product. I needed to replace that Rand and model and it was an easy process

Date of experience: November 25, 2023
Wisconsin
1 review
0 helpful votes
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Found exactly what I was looking for, and price and delivery exceeded my expectations.

Thanks.

Date of experience: November 25, 2023
Tennessee
1 review
0 helpful votes
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Nice job, thank you.
November 24, 2023

They are better looking than my original, different color. Worked out great.

Date of experience: November 24, 2023
New Hampshire
1 review
0 helpful votes
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Proper Prescription, Timely Arrival
November 23, 2023

I submitted my prescription online from my doctors office, the Frames look great and the prescription was done perfectly. They even threw in some extra prescription lenses in case I need them.

Date of experience: November 23, 2023

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States