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Cool Frames Reviews Summary
Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.
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Great products but wasn't expecting to have to pay customs fees on prescription glasses. Haven't had to in the past.
Process was easy. Only issue was although I received an email saying they had shipped I never received a tracking number.
I am currently away from home working so I haven't actually been able to check out the order but my wife confirmed that it had arrived.
It was so easy. The site was easy uploading the information. Delivery was fast.
I don't like the glasses, but you gave me exactly what I purchased. I probably won't buy online again. Too hard to tell how they will fit.
Easy and fast. Frames were exactly as described. Condition was brand new. Fast shipping. Had my lenses. Put in and I love them!
I spoke to a nice man on the phone and he was very pleasant. Communication was excellent
They are perfect! Arrived in great shape and fit to my old lenses.
Sadly the frames were not in stock so it took close to a month to get the frames.I was notified by phone call of the reason the frames were late. Frames were worth the wait! Thanks
The site was easy to navigate. I got a great price on a rare pair of sunglasses. Shipping was fast and the communication was outstanding.
I lost my magnetic sunglasses for my prescription glasses and they are perfect!
I mistakenly ordered the wrong size frames for my lenses but they very quickly handled it and processed the New order and I received it within a very good time. Thank you
I ordered the wrong frames and got a very quick response from your very helpful staff. My new frames are on their way..
Easy, professional
My only regret is I did not know that I can order lenses from the company as well.
Now I have to go somewhere for lenses…
They changed my order, the frames are too big for my face
Fast easy ordering. We have looked for glasses for my daughter for almost a year and a half. She's very picky she's a very tiny face and she wanted something different. And this company had a great selection that I have not seen anywhere else. We are very happy.
I had a great experience ordering glasses from Cool Frames. I easily found the exact frames I was looking for in the color I wanted, and the ordering process was simple and straightforward. My order arrived about 2 weeks later and they fit great. I couldn't be happier!
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Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members