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Cool Frames

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cool Frames Reviews Summary

Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.

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4,923 reviews

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Arizona
1 review
0 helpful votes
Follow Corwin W.
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Glasses are very great quality!
April 18, 2024

They fit very well and will recommend them.
Plus the style is awesome thank you for the cool eyeglass case also! 🤙🏽

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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Love my new glass frames!
April 18, 2024

EASY-BREEZY purchasing experience. I love the frames AND they cost me 1/2 of what they'd have cost me had I purchased them from the frame shop.

Date of experience: April 8, 2024
Germany
1 review
0 helpful votes
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Absolutely positive
April 18, 2024

I ordered my Mykita Mylon glasses with Cool Frames and am absolutely happy with them.
Customer service even answered my question regarding the glasses on a bank Holiday! (Thank you)

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
Follow Navdeep U.
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Ordered two pairs and they came relatively quickly. One pair was back ordered but the customer service was impeccable and they let me know what was going on with my order almost instantly through email or on the phone

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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First time buyer...
April 18, 2024

Easy to use site and had many options to choose from.

Date of experience: April 8, 2024
Massachusetts
1 review
0 helpful votes
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Love the clip ons
April 7, 2024

Very easy to match clip ons to glasses Love them I am so happy about them much cheaper than buying prescription sunglasses

Date of experience: April 7, 2024
Colorado
1 review
0 helpful votes
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New replacement frames for my lenses
April 17, 2024
Updated review

Doreen was very helpful! My prior pair of Silouette frames broke and are no longer made. I found a nice new pair with Doreen's help and the local Optition placed my lenses in my new frames. Cool Frames is even helping with my insurance benefit which I hope is soon to be approved.

Date of experience: April 6, 2024

Doreen was very helpful!
March 22, 2024
Previous review

Doreen was very helpful!

Date of experience: March 12, 2024
GB
1 review
0 helpful votes
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Excellent Communication
April 17, 2024

Good simple and quick transaction, very good follow up and communication.
Overall a simple and stress free overseas purchase.

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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So great
April 17, 2024

I had a wonderful experience with Cool Frames. They even went out of their way to order my frames from Spain!

Date of experience: April 6, 2024
South Carolina
1 review
0 helpful votes
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Super Easy!
April 16, 2024

I was skeptical ordering progressive glasses online, but they are perfect! Bonus is the price was half of what I would have paid at eye frame store. I will definitely order glasses from CoolFrames again.

Date of experience: April 6, 2024
Utah
2 reviews
1 helpful vote
Follow Candi W.
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I love my frames!
April 6, 2024

I picked out some frames I liked at the doctor's office, then found them online at CoolFrames for half the price! After placing the order, I received the frames quickly-thanks!

Date of experience: April 6, 2024
Utah
1 review
0 helpful votes
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Satisfied customer!
April 15, 2024

Efficient, quick, and easy. Everything went well from start to finish.

Date of experience: April 5, 2024
GB
1 review
0 helpful votes
Follow Clive H.
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Fixed my lenses brilliantly
April 5, 2024

Had a problem with crazing on my relatively new lenses and the Cool Frames team sorted the issue out brilliantly and speedily under the one year warranty. Would recommend.

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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Perfect Tom Ford Frames
April 5, 2024

I needed some lighter, classy frames for my night-driving Rx eyeglasses. I had been searching multiple sites for a long time and these are absolutely perfect; comfortable, very stylish yet classic, and just what I was looking for. The packaging was high quality and arrived quickly. Excellent customer service and value!

Date of experience: April 5, 2024
Kentucky
1 review
0 helpful votes
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Great Glasses!
April 5, 2024

Very quick and easy website to buy from. I loved all of the designer names Cool Frame's offers. I found just the right frame and I love it.

Date of experience: April 5, 2024
North Carolina
1 review
0 helpful votes
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Great quality, very satisfied.
April 15, 2024

Everything is good. Great quality. Will order more frames in the future.

Date of experience: April 5, 2024
Missouri
1 review
0 helpful votes
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Fast & Accurate!
April 15, 2024

The frames were exactly what I needed and arrived very quickly! 5 Stars!

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Colors not as described on website
April 14, 2024

The frames were marketed at blue and red. They are blue and pink, very much pink…

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Excellent service.
April 14, 2024

I wanted my favorite glasses with photo reactive lenses added. Very easy.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Quick and efficient, and you had the frames I was looking for on sale!

Date of experience: April 4, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States