On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cool Frames Reviews Summary
Cool Frames has a rating of 3.4 stars from 1,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 13th among Sunglasses sites.
Instant Feedback
We monitor reviews for authenticity
Needed a replacement frame that matched my lenses and this was the perfect fit. Saved money and was able to save the lenses that were brand new. I appreciate the awesome service.
It was a great experience getting my glasses. I just have 1 problem I didn't realize when perchancing my sunglasses I thought the blue tint would be the same as the picture of the sunglasses. If their is away of getting them darker I would be so appreciative of your customer service.
I was disappointed about the discount not applying to this frame. And when I got the frame the screws to the frame were loose.
I was disappointed about the discount not applying to this frame.
Site was straight forward, got a discount i was not even aware of and service was excellent
Emails with the company were brutal, but I called and the young lady who assisted me was great.
Awesome. Easy to order.My niece ordered when I was visiting her she thought I should have them. 😊
The picture of these are different from I thought I would receive. They seem to be smaller than I thought but I have received them. Thank you
Great quality glasses. Will definitely buy again from Cool Frames.
Ordered sunglasses with no prescription. Everything is fine. I put 4 stars because I ve ordered on March 29th and I received it in France in April 22nd.
My second purchase, outstanding as the first purchase. Very Good Order.
Looked up what I needed. It was the best price. Ordered it and received it in about 1 week. Easiest online purchase ever.
Shopped around in town until I found frames I liked, then found the same model online for 1/3 the price. Ordered through Cool Frames and quickly received exactly what I ordered. Had them filled locally, since I have a very complicated prescription.
Very good +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Easy process. New frames and delivered on time as promised. I will definitely buy again from Cool Frames.
Second time I ordered - very pleased with the service and the product!
First time ordering frames online - great service!
Please get pictures of the other 2 colors I am interested in getting one in every color! I originally got these at EyeGlass world and sadly they were 💔 broken.I was so glad to find them online not to mention at an incredibly great price compared to the competition.These glasses can be dressed up or dressed down.They are classy,sassy, uplifting, unique...a must have! I feel so pretty in them! Thank you Cool Frames!
Shipping took to long but overall the product fits very well on my glass
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Sunglasses Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members