ComcastReviews 625

Monday I turn on my TV to find I have no cable channels. I call speak with four different people only to be told that the package I had the day before and have had since 2016 no longer exists. If I wish to have the same channels I had I need to now pay an additional 40 something dollars a month. I explained that the package I had was what I could afford. Also ask if I could just change to internet and that was going to be as much as I was paying to have cable and internet. I am so very annoyed with this company that I have been with for 7 years. How can you treat your customers this way. I spoke with four people not one of them was rude to me but how can you just take away someone's channels for no reason. This is insane and this is not good customer service. I am wondering if this couldn't possibly be Criminal. The crappy thing is there are no other options in my area. So I am stuck with only a basic package which gives me local channels that I could have and not pay anything for but in order for me to change my package I have to pay more. Makes no sense whatsoever. Comcast you need some better management. You get a rating of a one in my books. I will be glad when I can not have your service at all and I can go to someone who truly appreciates me as a customer.

My partner had Comcast for years, the internet was super slow, would randomly kick devices off of it, and SOMEHOW they had the galls to start billing him almost 500 a MONTH for this ridiculously horrible Internet! Literally NONE of their plans go that high but they figured it was ok to bill someone who is technologically illiterate almost 500 a month. They also cancelled our internet and are STILL trying to bill us monthly! We haven't used their ridiculous internet in months and they are still trying to bill us for something THEY cancelled!

COMCAST laid new fiber optic cable in our neighborhood and never fully attended to the property damage they did. Utility workers spray painted sidewalks and driveways at their request, and they left these markings and tags all over private property, so much so that the entire neighborhood looks like it has been gang-tagged by spray paint. Upon complaint, they lied and said it was water soluble. It was not and is still obvious and visible 15 month later. Now they say they are not responsible--the utility people did it. Customer service is non-existent and even their president's office just gives the run around. Unwilling to correct an error, unwilling to admit an error, unwilling to treat people with respect or lift a finger to right a wrong. Unreliable and unprofessional at every turn.

My MLB extra innings channels don't work. The feed keeps cutting out. The only thing they do is reset your receiver. Other than that, nothing. They are clueless.

Trying to watch TV and it's saying we're having trouble on our end all the time can't watch TV. I cannot wait until my contract is up so I can go back with Verizon with internet and going with YouTube TV because I can't stand spending money on a box and remote.

Bundled my phone service and internet service together to save money... BIG MISTAKE... that one act alone cost me hundreds of dollars. Lied to by customer service. Lied to by technicians who were supposed install but didn't show up! Lied to repeatedly... they tell you what you want tot hear and once your off the phone you disapper.

No follow through
No taking responsibility
No internet service means no phone service. So good luck reaching anyone during a black out!
Could care less about their customers once they get your money.

My WiFi kept going down. A technician came out and switched out the modem. He told me he was going to upgrade my plan at no cost to me. I said fine. When I got my next bill, my plan had changed and my billed amount was $17/mo higher. I was on the phone (mostly on hold) for over 2 1/2 hours, got disconnected twice and was finally able to speak to a supervisor. I told her I did not request or approve the upgrade. When I asked for some type of proof of my approval, all she would say is that their system would not have made the change without approval. Her only solution was to go with a new plan at a lower promotional monthly rate, but I would have to agree to another 12 month contract. This seems like a scam to keep their customers locked into contracts.

Pot service save your money the best deal they can offer a disabled customer is $2.00 after being a loyal customer since 1986 shame on them

Customer service suck and so is there collection they will never provide payment plan the way they say or do anything about it they will not find a way to negotiate things with you they will not do any settlements or any type of payment plan

My elderly parents have only had Xfinity for a month and a half, hooked up the router, had internet for 1 day, then poof, no internet, no tv, no phone, can't talk to anyone, so an appointment was set up, cost them 100.00 for exactly what we did, today, an entertainment center was delivered, tv, was unplugged, and Router, so they can bring in the entertainment center, plugged everything in, and poof "No Internet" finally got to talk to someone, said we had to have someone come out... He Was In India, what the hell, totally un-exceptable.
THIEVES, COMCAST IS A RIP OFF

I've called technical support 18xs to complain. Each time that a new person reboots my tv or modem and creates a ticket for a service tech person. I've had 6 service techs come out and 4 of em have said there's no problems while 2 identified a problem and said it's on the line. So twice service tickets have been written and nothing done. I was given a direct number to a supervisor who doesn't answer the phone or return a call. My neighbors have Direct TV and they complain about it and CenturyLink is garbage also. I stuck with crap service that they refuse to fix or repair no matter how many complaints have been reported. I'm stuck with this crappy service if you're looking for service do not get Xfinity. Also I've been a customer for over 10yrs and this has all happened in the last month.

So either this comment on this site or BBB a operator from corporate called and they acted just like all the others. Only difference is that the technician he sent never showed up but yet told Comcast/Xfinity that there wasn't a problem. That same day I called again and scheduled another technician and he came out and once again said it was a line issue and they'd write a ticket for a lineman. All they do is pass the buck.

Comcast's service was fine, but their accounting and customer service are the worst I've ever encountered, bar none. After one year of service, we were moving and I had to close my account. I paid off all line and equipment charges, and asked them to close my account. I made sure all outstanding balances were paid. The phone numbers were deactivated. Nevertheless, Comcast continued to bill me at the usual monthly rate. Unfortunately, I had signed up for a pre-authorized payment plan, so every month, Comcast continued to debit my checking account. Calling the company resulted in a maddening runaround. There was no CRM (or record of past calls) so I had to explain the problem again and again, often several times in the same call as I was transferred from one rep to another, to "managers," to this department, that department, etc. Their explanations for the charges were inconsistent. No one agreed on exactly how much they thought I owed, or why, or for what. One time, the rep who answered my call told me that no, I could not to talk to a manager because they were all at lunch. Finally, I had to cancel my debit card to stop the debiting of my account. I continued to receive emails for years, and finally a collections notice. Again I called Comcast, only to learn that they had no record of my account. The collections notice was real enough, though. I finally had to negotiate a reduced amount, which I did NOT owe, to repair the damage this had done to my credit score. This is a HORRIBLE, horrible company. You will NEVER receive competent handling of a problem, resolution or fair treatment. It was clear to me that their incomprehensible billing is meant to confuse or frustrate their customers so much that customers just hand over money in desperation, as I did. I will need to replace my 13-year-old car soon and I need my credit score. How can I even fight this fraudulent charge when Comcast no longer has a record of my account, or even the email address I had through them? This company will skin you alive to line the pockets of its upper managers and share holders. DISGRACEFUL.

I cancel my service on May 16 and I pay my final bill and return equipment, in June 17 I have a new bill for a period of May 17 to June 17, I call customer service and the told me that I cancel my service voluntarily and for that reason I have to pay a extra month. I don't have any contact and the service have long for two and the half year, there is only one word for this ……. STEAL

Every other month Comcast send Tech because internet do not, specially wireless. Tech do nothing to solve it except change modem. Calling rep at 800 number do nothing, all they do is send a reset signal and hangup the line. Worse service i ever receive from any company

If I could give 0 stars I would. Goal of anything comcast is to make life as miserable as possible. Use another provider at all costs.

They are the worst. They came and laid new cable or something on Monday. Cable and internet haven't worked since. Set up appointment on Friday-even though it was their fault that was how long it took- and they didn't show up. Now have to wait until Monday. Gave us $15 off next bill. Wow. Thanks. They suck

I'm been in comcast for a while. They charge lot of money which increase over time. They don't allow you payment arraignments if you late. They will sent you to collections double the amount you owe. I owed them 320$ and comcast sent to collection for 689. Avoid comcast or you will be in trouble.

I had one late bill due to my debit card expired and bank forgot to renew me a new card and now my bill went from $45 to $200. How is that possible. I call and talk to customer service and they didn't give me a good reason on why bill is so high too so I had to pay the whole amount. Still mad over all this.