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From the business
Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!
Coleman Furniture Reviews Summary
Coleman Furniture has a rating of 4.4 stars from 3,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.
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I love my furniture, very nice & looks exactly as the picture!
Came early and no delivery issues. Perfect size for my smaller area
Ordering, tracking, and receiving my beautiful furniture was easy and a pleasure!
Easy experience with Coleman. The furniture is nice and the delivery drivers were great. Thank you
Love the white glove delivery - we wish it could get here sooner than 6-8 weeks but love the furniture and how it was set up
We love the furniture we purchased from Coleman, however, the delivery service was less than desirable. The two young men who delivered the furniture did not seem to possess any common sense or the ability to determine right from wrong. We ordered a 6-pc. Sectional so there was lots of packing materials to be disposed of, including a lot of foam pieces. Instead of bringing a trash bag into the house to dispose of the packing materials they decided to carry as much as they could through the front door. This decision led to them opening up the front door on our brand new house with their feet, leaving dirt marks on the door and peeling off some of the paint. It also left tiny foam pieces everywhere as they pushed pieces larger than the door frame out the door, so that it broke into more pieces and left bits everywhere.
Jill was very helpful and provided excellent customer service.
Quick set up, very professional, respectful of my home and a beautiful piece of furniture!
Desk arrived timely, just as expected! The delivery guys brought it into my office and assembled it very quickly.
The table is exactly as described and is a high quality item. Communication about delivery was timely & efficient and the delivery itself with setup was perfect.
Coleman made everything so easy, from answering questions prior to purchase to delivery and set up! The customer service is great and the quality of the couch is incredible. I'm very happy with the service and purchase.
Delivery ppl were professional and quick, handled furniture with care, no issues
Excellent customer service and excellent delivery team!
Cart arrived safely; assembly was easy. We like the look --- smart, clean lines.
Great job with the delivery and set up the deliver men were very courteous about their
Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.
The entire process from online ordering, to adding warranty, to customer service answering questions, to having input on delivery date due to a remodel, and the delivery was truly "white glove" they actually wore white gloves! Took off their shoes, put everything together perfectly, even fluffed all the pillows and cushions and took all the packaging back with them. Perfect! From A to Z
The delivery time frame listed next to our product indicated less than two weeks at time of purchase, when that was not accurate at all. It took six weeks to receive our items.
Hello KK,
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the delivery of your order.
The set you purchased was on backorder with the manufacturer, and our system sent email updates based on the stock availability date provided. Once the item became available on 8/19, we immediately processed and shipped your order, which was delivered on 8/21.
We understand the frustration caused by the extended wait time and appreciate your patience. We strive to provide accurate delivery estimates, and your feedback will help us improve our communication in the future.
Thank you for your understanding.
Coleman did a great job of bringing in furniture. The dresser is beautiful and cost less than most of the dressers I priced. The drawers could be stronger but they work.
I had high expectations and the hype is all lies
There's no white glove delivery. The delivery service was horrendous and no one seems to care. Instead of doing the right thing, accepting responsibility for sending an inferior crew to my home and making it right, I have to be harassed with sending pictures after pictures of the poor workmanship, listening to emotionless customer service robots who repeat the same sentences regardless of what you say to them. I sit here still missing the table, not because I refused it, I never saw it. The crew said it was damaged! I have 8 chairs, that I'm sure we're in perfect condition until these people put them together and damaged 4 of them.
But who is being punished me. The customer.
I will never ever use this company again and I will tell anyone and everyone how much you do not care about your customers!
I asked why can't we just start new. Exchange the whole set, make it right. NOPE!
How about you expedite the process since it's all your fault. How about you take accountability?
Nope!
I have to wait for technicians. It's all completely ridiculous.
Hello Toni,
Thank you for taking the time to share your feedback and for your family being repeat customers of ours! We’re truly sorry to hear about your experience and understand your frustration. Please know that we have an active case with our customer service team, and we are working diligently on a resolution. We'll keep you updated every step of the way as we strive to make this right. Your satisfaction is important to us, and we appreciate your patience as we work towards a solution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello DeeDee
Thank you for sharing your feedback with us. While we're thrilled to hear that you're enjoying the furniture, we deeply regret the issues you experienced with our delivery service. What you described does not meet our standards, and we apologize for the inconvenience and damage caused during delivery.
We take these matters seriously and will address this with our delivery team to ensure that proper care and attention are given during all future deliveries. It's clear that more attention to detail was needed, and we will use your experience to improve our processes.
The Coleman Furniture team