Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coleman Furniture

Coleman Furniture

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
See all photos
How would you rate Coleman Furniture?
grey stargrey stargrey stargrey stargrey star

Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.3 stars from 3,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
788
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,090 reviews

We monitor reviews for authenticity

Stephanie P.
15 reviews
0 helpful votes
Follow Stephanie P.
Unfollow Stephanie P.
Share Review
Report Review

I really like this new sofa
June 29, 2015

I really like this new sofa. The smell of new leather... ahhhh. Anywhere to buy some sprat that make that smell last forever? I'd pay for that...

Date of experience: June 29, 2015
Shaquille S.
1 review
0 helpful votes
Follow Shaquille S.
Unfollow Shaquille S.
Share Review
Report Review

I upgraded my current desk with he hutch and the matching file cabinet as well as 2 bookshelves (law office, need space for the books). The biggest plus was that they mounted the hutch for me without me having to pay a dime extra for this service. They quickly put together the rest of the furniture as well and went on their way. Start to finish it took about a half hour.

Date of experience: June 29, 2015
TJ U.
2 reviews
0 helpful votes
Follow TJ U.
Unfollow TJ U.
Share Review
Report Review

I finished paying the living room set I had on layaway after about 6 weeks. Coleman didn't delay in sending it and I was put in touch with the delivery company who delivered it about 2 weeks later. I was told this is a pretty standard time frame.

Date of experience: June 25, 2015
Ryan B.
21 reviews
0 helpful votes
Follow Ryan B.
Unfollow Ryan B.
Share Review
Report Review

Sofa and chair took a while to come but they are comfortable and we did save a lot by ordering it online instead of at the shop. We were fine to use our old ones for another few weeks to save a few hundred bucks.

Date of experience: June 24, 2015
California
1 review
6 helpful votes
Follow shelanie r.
Unfollow shelanie r.
Share Review
Report Review

We ordered a sectional with photos & diagram labeled as RAF sectional in their website. Waited for 6 weeks for order to arrive. When we finally got the order, it was the wrong configuration and its missing 2 nail heads accent. The delivery people were so in a rush that I can get to inspect my furniture. We contacted Coleman Furniture right away and told them the problem. They insist that we got the correct configuration but changed the photos in their website with the correct ones after we communicated with them. We want to return the furniture but they want us to pay for restocking fee & shipping fee. After we filed a complaint with BBB, they said they will waive the restocking fee but we have to pay for shipping fee. It's been over a month & we still have not return the furniture because they will not issue us a return authorization # unless we pay for shipping fee. Why would I pay for something that is not our fault? They have a return policy but if its a mistake in their part, they should cover all the cost & refund us in full. The customer service is so poor. Doesn't respond to email right away, it takes couple of days or weeks. When we call, they will say they will call us back but never got a call back.

We ordered the RAF sectional as labeled in their website but they delivered the LAF. We sent the photos to Coleman & still deny it & says that we received the right configuration.

Date of experience: June 23, 2015
D W.
1 review
0 helpful votes
Follow D W.
Unfollow D W.
Share Review
Report Review

We purchased our safe online having seen it for more expensive in the local security store already. True to their word, despite the heavy weight shipping was truly free.

Date of experience: June 22, 2015
Texas
1 review
4 helpful votes
Follow Ryan R.
Unfollow Ryan R.
Share Review
Report Review

We purchased furniture from Coleman after finding that the pieces we were looking for were not carried by our local furniture stores.
We placed our order online at the beginning of April. Customer service in the beginning was fine. I received an initial call from someone at Coleman acknowledging my order and the person informed me that I would receive frequent updates from them regarding my order. After that initial call, I did not hear anything else, unless I called them!
I called Coleman Furniture sometime in late April and was told that I should expect my furniture by mid-May. Mid-May, no furniture, no updates. I called and they told me my furniture was on back order until end of June. After expressing my frustration with the long wait, ultimately, I decided to not cancel my order and just wait a few more weeks. Finally, my order was scheduled for delivery 6/16, but, that's not the end of the story.
When my furniture (power-recliners) was delivered, they did not have the electrical base needed to operate my recliners! The driver and I called Coleman Furniture to let them know and I was told that they would send me the power unit right away and email me with confirmation of the shipment.
I received a call from someone at Coleman that same day and they left me a message needing to "verify shipping address". I called the rep back several times last week and left messages to return my call, but, no response. Why would you need to verify my shipping address when you should have all of my information?! Didn't you just send me some furniture?!
So, now I'm still waiting on my power unit... It's been almost 3 months now since I placed my order online. WORST online shopping experience I've had in a while and I'm surprised this company hasn't gone out of business yet.
They have some bogus customer satisfaction rating on their website indicating a 4.9/5 customer satisfaction rating! WHAT A JOKE! If you read most of the other Coleman Furniture reviews on Yelp and other sites, you'll see what I mean.

Date of experience: June 22, 2015
Steve L.
19 reviews
0 helpful votes
Follow Steve L.
Unfollow Steve L.
Share Review
Report Review

I wanted a modern styled bed and found a few options The rep helped direct me to certain features that he said were worth the extra cost and we found a model together. I'm very happy I went with it as the cheaper one I originally wanted is actually cheapy particle board.

Date of experience: June 21, 2015
JR A.
2 reviews
0 helpful votes
Follow JR A.
Unfollow JR A.
Share Review
Report Review

Our sectional is now here and I'm sitting on it now. We ordered a power recliner chair to go next to it but we opted for the regular sectional. We only had one wall plug in the living room and it's a pity I couldn't work the sectional on that side of the room because the power function is awesome.

Date of experience: June 19, 2015
Caitlyn M.
2 reviews
0 helpful votes
Follow Caitlyn M.
Unfollow Caitlyn M.
Share Review
Report Review

Ordered over the phone
June 18, 2015

Ordered over the phone - and paid secure;y with paypal (and chose bill me later). Items were easy to find - and staff were friendly. Good experience!

Date of experience: June 18, 2015
Latrice S.
1 review
0 helpful votes
Follow Latrice S.
Unfollow Latrice S.
Share Review
Report Review

I've been a long time coleman customer
June 10, 2015

I've been a long time coleman customer. They have always shipped quickly and been here to answer questions. Be afraid of the fly by night outfits on ebay or amazon, I've purchased furniture from a couple of them and when I had problems there was no one to answer questions or take care of the issue. Coleman answers their phones and emails - every time.

Date of experience: June 10, 2015
Rachel R.
15 reviews
0 helpful votes
Follow Rachel R.
Unfollow Rachel R.
Share Review
Report Review

Sofa and loveseat came
June 9, 2015

Sofa and loveseat came. We like it and are gonna order the matching recliner as well as soon as we can afford it.

Date of experience: June 9, 2015
Hana U.
2 reviews
0 helpful votes
Follow Hana U.
Unfollow Hana U.
Share Review
Report Review

Chair cam in the time frame promised
June 6, 2015

Chair cam in the time frame promised. Quality is fine for my needs.

Date of experience: June 6, 2015
Susanne G.
2 reviews
0 helpful votes
Follow Susanne G.
Unfollow Susanne G.
Share Review
Report Review

I was confused as to how the Maier sectional was able to have a L shape without a wedge. Thankfully the website showed me clear pictures of the separate pieces so I could understand what I was buying and therefore measure the doorways properly.

Date of experience: June 4, 2015
Nolan J.
3 reviews
0 helpful votes
Follow Nolan J.
Unfollow Nolan J.
Share Review
Report Review

The sales rep was helpful and actually gave us information the store had been incorrect with. The store had said the upholstered be we wanted could not work with the storage but the sales rep here said it would work. We were nervous but ordered anyhow and when it showed up everything worked just fine as promised.

Date of experience: June 3, 2015
Larry G.
17 reviews
0 helpful votes
Follow Larry G.
Unfollow Larry G.
Share Review
Report Review

Delivery team came a bit later than they promised but aside from that all is fine. Furniture is well uilt and the price was fairly inexpensive.

Date of experience: May 31, 2015
Jason R.
20 reviews
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Share Review
Report Review

The desk has a nice keyboard drawer that handily flips up to act as a regular drawer if you so wish. Delivery guys set it up as promised. Overall a good experience. Only down side was it took the delivery guys about a half hour to figure out how to properly get the desk up the steps.

Date of experience: May 29, 2015
Sue A.
1 review
0 helpful votes
Follow Sue A.
Unfollow Sue A.
Share Review
Report Review

I called because I wanted only certain parts of a sectional and configured differently than was available on the website. I was sent a quote that had the items I wanted and I was able able to use that to checkout. Very helpful and handy.

Date of experience: May 29, 2015
Lenny L.
1 review
0 helpful votes
Follow Lenny L.
Unfollow Lenny L.
Share Review
Report Review

The desk arrived and it looks to be in perfect condition as promised. I have not seen anything wrong in it.

Date of experience: May 27, 2015
The L.
1 review
0 helpful votes
Follow The L.
Unfollow The L.
Share Review
Report Review

We received out furniture yesterday
May 23, 2015

We received out furniture yesterday. As they say, alls well that end well. I can now confirm alls well.

Date of experience: May 23, 2015