Coleman FurnitureReviews 3,794

It took over 8 weeks to get my order! My furniture sat in a local warehouse nearly 3 weeks "being inspected" to ensure nothing was damaged. I called numerous times to ask why it was taking 3 weeks to inspect a headboard footboard side rails and two nightstands?! Always the same lame excuse, it hasn't been checked into the warehouse computer system. Finally (after 3 weeks) they called to schedule delivery! Truck arrived and first thing they unpack- because obviously nothing had been inspected- was the footboard which was cracked and broken. I called Coleman furniture while the delivery truck was here and they said I needed to send back the footboard so THEY could inspect it and decide if it needed replace or not. I asked to just cancel my
Order and receive a refund which the man said he would do minus a 20% fee, which was OVER $300! So now I sit with a headboard which I can not use until they decide if the footboard should be replaced or not. I am furious! Tired of waiting, tired of not being able to hardly understand what is being said because of the strong accents of everyone I speak with, tired of poor customer service! The delivery driver said he delivers a lot for Coleman and 8 out of 10 deliveries are damaged! He said he feels bad for these people buying from them. I am still waiting for an answer and it has been 3 days! With no estimation on how long it will be according to Coleman furniture. Be smart shop elsewhere! No refunds without them keeping a big chunk of your money! And you have to pay shipping costs bask to them zero stars to this jerk company!

I actually used to work for a competitor website to Coleman Furniture. We used to do competitor price comparison, web traffic comparison, kept tabs on their feature changes, updates to policy, etc. So after I left that company and had to buy new furniture. (I bought the Stanwood Brown Leather Sofa by Amax), I KNEW Coleman was giving me a great price and would deliver the product in perfect condition within an expected time frame for something being white gloved from across the country.

Overall the experience was great. The product dimensions on site matched exactly, so delivery was easy to coordinate. I was able to get updates from Customer Service on shipping progress in a timely manner. Everything went smooth and hassle free. Couldn't ask for more.

I ordered a six piece sectional that I had seen in a local furniture store. Saved over $1000 dollars and it was delivered around the same time the local furniture stores could deliver. The whole process was seamless. The only slight negative aspect was the delivery company ASSIGNED me a delivery time which I didn't have much say in and was a little difficult to work around. However, I think that was more on the fulfillment center. Overall would recommend and definitely will shop here again!

I have purchased furniture many times in my life, and I have never been as impressed as I have been with the quality and value offered by Coleman Furniture. The online experience was easy, yet thorough. I purchased an office suite and a bedroom suite, and everything arrived in perfect condition. Although the bedroom furniture took some time to manufacture, upon delivery their "white glove" service resulted in the bedroom being complete and packaging removed - all in less than an hour. (The office furniture was DIY assembly, but I enjoy doing that when the quality is this good.) I will certainly purchase from them again!