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Coleman Furniture

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Coleman Furniture has offered brand-name furniture online since 1999, serving thousands with quality pieces at fair prices. We aim to keep growing by delivering exceptional service, a wide selection, and the lowest possible prices. Unlike most companies that ship curbside, we provide free in-home delivery and setup on most orders. Professional freight partners handle delivery, and every piece is inspected before shipping to minimize damages and meet expectations. Our customer service team is just a call, email, or chat away to assist with any needs. Thank you for considering Coleman Furniture for your home!


colemanfurniture.com
Founded in 1999
Cedarhurst, NY
+638
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Coleman Furniture Reviews Summary

Coleman Furniture has a rating of 4.4 stars from 3,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove and great experience. Coleman Furniture ranks 2nd among Furniture sites.

service
786
value
385
shipping
392
quality
362
This company responds to reviews on average within 4 days

Instant Feedback

13,091 reviews

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Jacquline B.
1 review
0 helpful votes
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Simple and great service
March 24, 2020

Simple and great service. Will recommend to others.

Date of experience: March 23, 2020
Missouri
2 reviews
0 helpful votes
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We ordered a chair from Coleman Furniture. We had never seen the chair in person, we put our faith in their information. The chair is perfect, exactly as described. The delivery service chosen by Coleman's was perfect. I would order from them again and again!

Date of experience: March 23, 2020
Diana O.
7 reviews
0 helpful votes
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It was easy to find exactly what I was looking for and checking out was a breeze too. Very happy and can hardly wait to receive my purchase.

Date of experience: March 20, 2020
Preston H.
1 review
0 helpful votes
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Hoping couch is as comfy as it looks!
March 20, 2020

Hoping couch is as comfy as it looks! Smooth transaction with a nice looking discount.

Solid four weeks for delivery and it felt like they moved 'quickly'. That said, it is well worth the wait. I feel like I would have paid double for this set had I purchased in a store. Incredibly comfortable. Incredibly stylish. I need a second ottoman. My purchase was the sofa love seat and ottoman.

Date of experience: March 20, 2020
North Carolina
1 review
0 helpful votes
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Very good buy from Coleman Furniture. Ordered the bed in Feb, received it within 3 weeks. Coleman Furniture didn't charge it until the item was shipped. Delivery was seamless, i got update every stage after i placed this order. Initially i was not sure whether to purchase in online store, i am glad that i did, the item looks exactly same as shown in the picture. This is my first order in Coleman Furniture and i would highly recommend this bed.

Date of experience: March 16, 2020
Georgia
1 review
1 helpful vote
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It is difficult to order things online sometimes without seeing them in person. The chairs I ordered are exactly what I expected... in fact better. I love how Coleman stated in touch with me during the shipping process. I was so surprised how quickly they came. Thank you Coleman Furniture for making this such a pleasant experience.

Date of experience: March 16, 2020
Washington
1 review
4 helpful votes
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Very pleased with this purchase! The entertainment center is beautiful, exactly as pictured on the site. I was looking for something wide enough to fit our new 70" tv. TV fits perfectly lengthwise, the only small issue ended up being with the height. Had to leave the feet off the center stand in order for it to fit, but worked out perfectly.

Date of experience: March 16, 2020
Pennsylvania
2 reviews
0 helpful votes
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Coleman did a wonderful job! They accepted my offer within minutes of me making my offer with a friendly phone call!
The table was packaged in it's orignal factory packaging! So carefully protected and arrived quickly!

Date of experience: March 15, 2020
Texas
1 review
0 helpful votes
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Very fast. Faster than expected. Exactly what we ordered. Delivery was on time and prompt! Customer service reps whether via chat or on the phone we're helpful and seemed like they enjoyed what they do! Will order again!

Date of experience: March 14, 2020
Virginia
1 review
0 helpful votes
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Love my new desk1
March 13, 2020

My desk is just as beautiful in person as it was on the website! I'm so happy with it! I also love the white gloved service! Delivered in time frame stated and put my desk together! Very happy customer!

Date of experience: March 13, 2020
California
2 reviews
5 helpful votes
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I purchased a Camden White Entertainment Wall Unit. The website photos show that it is white and under Specifications, it says "Color: Whites"; what I received was light green. In the photos you can see the unit against my white baseboard and that the unit was white and painted light green. I returned the unit and was charged a restocking and delivery fee of $583.60,26% of the total. This company grossly misrepresented the item. Customer Service stated that I should have kept it and sold it to a friend! Do not buy anything from them; they are a rip off and don't care about customer satisfaction. I responded to Coleman's request for the order number and have heard nothing from them.

Date of experience: March 12, 2020
Brad K. — Coleman Furniture Rep
over a year old

Hi Monique,

Thank you for sharing your detailed feedback! We'd like to further look into your concern, however your name doesn't pull up any matching orders. Hence, please feel free to provide the order number.

Please note that all photos were strategically taken by the manufacturer to demonstrate the item's true color under various settings. Also, please keep in mind that colors may vary depending on your computer screen settings.

We look forward to hearing from you!

Oklahoma
1 review
0 helpful votes
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Great Dinning Table
March 12, 2020

My wife & I were shopping for a new dinning table and chairs. We had looked locally and in the city. We were disappointed with the high prices. I came across Coleman Furniture online. We were a little worried that with their lower prices the quality would also suffer. After reading some of the reviews we decided to give Coleman's a try. Our table, 4 chairs and a bench are wonderful, except for one chair that rocks. I rarely give 5 stars, but I might of if the one chair sat solid and did not rock.

Date of experience: March 12, 2020
Tennessee
1 review
0 helpful votes
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Just as expected
March 9, 2020

Everything went fine with my order. The price was competitive, the shipping and the delivery was exceptional.

Date of experience: March 9, 2020
Texas
3 reviews
0 helpful votes
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Beautiful Table!
March 8, 2020

We've been looking for a new cocktail table for a number of months now. I finally found one that was being offered by both Coleman Furniture and Target. Exact same table, but a huge price difference. So, while we mulled it over, Coleman put theirs on sale! We just couldn't pass it up. Placed the order, very easy process. The table arrived in less than a week and it's just BEAUTIFUL! So worth the hunt and wait to find the perfect piece. Thank you Coleman! :)

Date of experience: March 8, 2020
Pennsylvania
1 review
0 helpful votes
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A lovely console
March 6, 2020

I like the console very miuch. It is more blue than gray. I have it against a wall that is painted Benjamin Moore Quiet Moments. The console is a very similar color. It is destressed, which I don't love so much. It was very easy to put together. The packaging could not have been better. All in all, I am very happy with it.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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A great experience
March 4, 2020

We ordered for the first time and everything was done and delivered perfectly. Delivery was fast and the product was packaged nicely with care. I will order again.

Date of experience: March 4, 2020
Illinois
1 review
0 helpful votes
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I am soooo in love with my new bedroom furniture! It came in three weeks earlier than expected which made it an even better experience!

Date of experience: March 4, 2020
Debra L.
2 reviews
0 helpful votes
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So far satisfied!
March 4, 2020

So far satisfied!

Date of experience: March 4, 2020
Indiana
1 review
1 helpful vote
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This company will deliver used and broken furniture to you then try and charge you for them to take it back after refusing to send a new property functioning piece of furniture (which is what they should be sending anyways). It is now 2 weeks later and we still have unusable furniture and Coleman Furniture refuses to fix the problem. Should you happen to have the displeasure of dealing with this company, hopefully you do not get Cierra. I have never dealt with someone quite so nasty while trying to get a solution to a problem caused by her company. Make sure to check the yelp reviews as they are the only real ones. The majority of the "good" ones are fake from a marketing program paid for by Coleman Furniture. Save yourself a ton of time and buy your furniture literally anywhere else. We would have gotten better quality from Facebook marketplace.

+1
Date of experience: March 3, 2020
Ohio
2 reviews
0 helpful votes
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Sectional Purchase
March 2, 2020

I purchased a sectional for the first time from this company and do like the size and color. It is a quality couch, I will be purchasing from this company again- thank you.

Date of experience: March 2, 2020