Coleman FurnitureReviews 3,779

I haven't received my furniture they didn't update me Properly I been waiting on my furniture since June her it is August the first few times they let me know what was going on the then July 15 was the last time I got update saying it would take another two week it has four steps its Goes through I never Received a phone call or email saying that my furniture was ready then when I called they Kept putting me on hold like they didn't know About the status of my furniture they said they have been calling me and emailing me.And I haven't not received anything else letting me know that my furniture was ready.

My friends thought I was an idiot for purchasing a household item as important as a sofa from an online source without seeing or sitting on it. But, I feel in love with the look and color of the set at first sight. Yes, it took about 6 weeks from date of purchase to delivery, but good things are worth the patience. The delivery team thought it was beautiful and they are not associated with the manufacturer. My husband is also very hard to please, but was very pleased with not only the appearance but the comfort of the set. The cushions and backing are firm and supportive yet not hard and unyielding. The rolled arms and other details are elegant touches. I couldn't believe that even the pillows were so well made. Looks like real leather but is a convincing lookalike. The color and style complement our current decor perfectly. We hope to enjoy this set for many years!

Terrible customer service. They deserve 0 stars. Several screws ripped out of my couch after 8 months of owning it - I live alone and weigh 130 lbs, so it's not a weight or use issue. When I contacted them for repairs, they offered $125 to fix it even though the repair estimates range from $300-$500. I asked for additional allocation based on the estimates, and they stopped responding to my emails(5-6 emails in 2 weeks with no response). Their call wait times are usually 30+ minutes. I will never buy from Coleman again, and HIGHLY recommend finding another store to buy your furniture from.

After waiting 5 weeks for delivery of a piece of furniture (wall unit), it finally arrives. The guys assemble with a hammer and only tells me after I've signed for the delivery that the holes did not align properly and that it's essentially trash if I ever attempt to disassemble or move it. He propped one of the shelves with Allen wrenches and stripped the wood on another shelf so that the screws won't fit in. There is broken pieces of wood on the base of the wall unit, a big scratch on the side and nicks on the front.

Customer service was a joke. They were unconcerned about the quality or my experience, even though it is well documented by photos of the damage. I was offered a "courtesy" $125.00 to find someone to fix the damage. The sum wouldn't even pay for the time it would take me to identify a reputable repair service, nor come close to the cost of repairing the extensive damage to the unit.

Coleman Furniture is by far the worst company I've ever had the misfortune of making a purchase from. If I could rate them less than 1, I absolutely would. DO NOT buy anything from this company!

Terrible experience. My couch never arrived and they charged my card over $2k, after I called & emailed them numerous times to cancel my order. The product was described with 5-7 day shipping, and I needed it in time while moving, but they emailed me back saying it would take over a month, so I requested to cancel. They went ahead and charged my card anyway and never shipped me the couch. They are crooks! Stay away! Customer service is non existent! Shipping takes forever! If I could give negative stars I would.