Coach

Good Morning! I want to express my complete dissatisfaction with the neglect that the company dealt with in my complaint. I bought a bag that a few months after use, the opening button peeled off. I went to a brand store, and the manager informed me that there was nothing I could do, that the piece is painted and that this is the case. Outraged by this, I tried to contact him by email on the Coach website, I was left with no answer. A while later, when I received a brand advertisement by email, I decided to try contacting again and got a responseasking me to send the product. I sent the product, I had to pay $ 25, and after a lot of charges in response, they informed me that I would have a cost of $ 35 for the replacement of the part, of their product, with poor quality.
I informed that I did not agree to pay this amount, and they returned the peeled product to me and said that the guarantee is not eternal. I tried to solve it within the deadline, but due to the team's inability, I couldn't.
Stay tuned when purchasing the branded product.

I have shopping coach for 25 years. I recently had the worst experience with a return. I sent two items for return and they claimed there was only one item in the envelope. That envelope was super sealed and weighed at the post office. Its bad enough you have to pay return shipping but then you call the customer a liar. Clearly they have dishonest employees who stole my item and no video like they claim. No reason for me to go through all that effort except for the principle. Its sad that a company does not honor their customers and now lost thousands of dollars because of their poor customer service.

I had to call Coach today because a bag I bought a couple of days ago on coach.com dropped in price from $495 to $198. I asked for a price adjustment and the first girl I spoke to on the phone was rude and told me that she could not do a price match. She told me I had to order another bag in order to get the lower price and return the one I paid more for. So I went ahead and placed another order to get the lower price. After placing the second order I saw on the website that they do indeed price match. I was very angry when I called customer service again but this time I spoke to Joe who told me he could absolutely do a price adjustment and he apologized that the other girl had lied to me. He insisted she was just misinformed but I think she just didn't want to help me. Long story short is Joe was very helpful and so sweet that I hung up the phone a little less angry. Like most of the people on here I would probably say I would I will never shop with Coach again, but they are lucky that they have at least one customer service person who really seemed to care that I was upset and did literally everything he could to make me happy. I really hope they retrain their employees because it is unacceptable to be told they don't offer price adjustments when their website clearly says they do.

The most difficult and frustrating online buying and customer service experience ever. I have had to placed total of 5 orders in the past month due to the lack of work ethics and professionalism of this company. Every time I have placed an order I encounter the same issues over and over. The main problem is that a lot of the items listed online are not actually in stock as you would assume. Right now as I write this the items that I had ordered and could not be sent to me because they are not in stock since a month ago, are still listed online for people to keep ordering them. They have called me to ask me to change my selection and I have even been assured by a rep that the replacement item is in stock and days later I have gotten another call saying is not. This company is a disaster and this is a disgusting practice. They are playing with people's money, allowing buyers to place orders of items that are not really in stock and even putting the same items on sale so people buy more but they aren't in stock. You wait for an email with shipping instructions and it never arrives, instead you get a call or another email asking you to place an order for another item that is not in stock either. This is no error on the online site like they want to make believe. Is not been fixed because they don't take the items off the webpage, instead they put them on sale for people to buy more. This is a shady practice to play with clients money. I have been placing reviews everywhere possible because I don't want other people to go thru this and the truth needs to come out. After almost a month of these issues, a "supervisor" from Coach contacted me to offer me a "deal" and to reach a resolution because obviously they wanted me to stop placing reviews like this one everywhere. They offered 5 T-shirts for me to stop placing reviews. I obviously declined that offer because I didn't want any more tshirts and honestly is disgusting that after so many phone calls and emails and all the time I have spent trying to deal with their lies and mistakes they think some shirts will make it better. After some days, we agreed on them sending me a wallet and a gift card. Yesterday I received the package and to my surprise (not) it wasn't even a men's wallet but a women's wallet. I took my time and went to store near by and try to exchange what they sent me for the product I was supposed to receive and of course they couldn't help me either. So again, how can you justify so many errors, over and over, after I was even guarantee there wouldn't be more mistakes, and the rep told me he was making sure I got everything right this time. I'm out of words. This company has no sense of what customer service is. They have no integrity or professionalism. The lack of care is huge and it shows in their continuous errors. They don't care about clients, all they care about is money and making sure people keep placing orders even if the items aren't in stock. If you buy online you already know what you are getting yourself into.

I had a so called interview as a group the rules are outrageous! The dress code isn't the problem it's everything else, like telling women how they can wear their makeup, nails and hair! I personally feel that is a way of "Discrimination" and I say this because what does any of that have to do with good customer service and sales and just plan doing your job?
NOTHING AT ALL!
If your taking away how I can look for work then your also taking it away from me when I'm not there, do you understand what I'm saying? Your in control of what I do to my body, the reason I say this is because I'm working to do what I please with my money I can't get the color polish or put a jewel or two on them because my job doesn't allow it or I can't change my hair color because my job doesn't allow it! Wow I love red lipstick but I can't use it at work because my job doesn't allow it...
Come on I'm not doing open heart surgery here and even doctors get to dye their hair! Employers have gone to far into our personal life and it needs to stop, I get the dress codes but everything else TO FAR! #WomensRights #Discrimination #EmployeesRights #FreeWill

I am beyond annoyed with Coach at this point. I had ordered my mother a rose gold Tatum watch for her birthday yesterday, and had paid for overnight shipping (which was $30) on the 18th, and they had said estimated delivery would be on the 20th (her birthday), but I had received the watch the day after her birthday. Which ok, fine, I understand that there maybe delays with shipping. However, when I received the watch, not only was the battery dead when I tried to operate the watch, but also noticed some scrapes and scuffs on the watch, indicating that it may have been used before. Upon this, I had ordered the watch to include a personalized birthday message for her. Surprise surprise, they didn't even give me that. This is something I would expect from a random shoddy store, but not a store that is considered to be on the "higher end" for women's fashion. Overall, I am incredibly disappointed in this company. I got the watch exclusively from coach, knowing that my mom loves the company and had bought many things from them before. But after this, I don't think I can order anything online from them again. I guess it's just a hit or miss with their online purchases, which is a truly shameful.

My husband bought me my first Coach purse in December 2014. It's great quality. I had to have it repaired a month ago because the stitching had been coming off. When I was processing this transaction in the store, we couldn't locate the receipt. I almost felt like they were treating me like I'd bought it secondhand. I knew I had it, I just didn't know where. So I dropped it off. About a week ago, I found the receipt (It was in another bag I'd just dumped my items into) & immediately took photos, because it had faded. I called & told customer service. I hope they attached it to my account. Fast forward to yesterday, I got my bag. Stitching is good. But one thing I noticed is that they didn't bother with the strap stitching, which is frayed, didn't bother with the fading color of the gun metal color, or much less clean it for me. That tells me that they don't take pride in their products, which is sad, considering what we, as female consumers, pay for these purses.

I always wanted a Coach handbag but never had one until my daughter bought me a beautiful bag and my other daughter bought me the matching wallet. I was so very disappointed in the quality of the bag. After using the bag for about 4 months (I took very good care and wouldn't even put it on the floor when going out) the fabric had started to unravel in a few spots. I was so very excited but quickly was disappointed! I called customer service and was told because I waited til it was 12 months old that they would do nothing about it. Other than the fraying the purse looks perfectly new still. What a shame that I waited so long to get one and Coach doesn't stand by their merchandise. Very disenchanted.

I had ordered from Coach before without a problem customer service was great. I wanted a Charlie tote in Oxblood placed order online as i went to finish the online order slip. I was directed to CALL CUSTOMER SERVICE. Which i did asked whats problem was told the purse was not available in that color and Coach would not be getting anymore. So after much going back in forth with sales person i chose Oxblood Gunmetal same purse just Darker. Placed order i went to check my bank account and Coach charged me for two purses. Even those the first one was out i was charged 299.00 plus tax and then charged again for the purse i actually got. When i contact Coach their take was yes we charged your card because you put it in the cart and yes we are out of it we still charge your card regardless rather it is in stock or not. Then to make matters worse the girl who took my phone order enter my information system had another person same name and state just different city 3 hrs AWAY and that was where my purse was going. If i had not called about the over charge on my card i and Coach would not have known that mailing address was wrong. Coach was ABLE to contact UPS and Stop the delivery and reroute it to me which took another 4 days and it took 7 days for Coach to refund my account. Overall it was not The Service i have had in the past with Coach and i was very disappointed with the poor level of Customer Service and how they just charge people account without regards to the items not even being in stock. You add it to cart its out but we still take YOUR MONEY AND HOLD IT FOR 7 TO 10 DAYS not cool or happy about that. I give Coach 3 Stars and that is for finding my purse.

Owned my purse for less than a week, when the clasp to hold my strap in just fell apart. Then had to wait a total of 9 weeks before my purse was repaired and sent back to me. So I called customer service and they offered me a replacement. When I asked what would happen to the original purse, she replied it will be scraped. Thank you for confirming you sell $#*!ty purses. I will never purchase anything from your company ever again!

DO NOT BUY STUFF HERE!

Seriously, if only i could leave a zero star!
I ordered a bag a week ago when there was a sale going on, and a small wallet because I had to reach $200 for free shipping.

And guess what, after the sale was over and the bag was sold out, they emailed me basically saying "oh, your bag was sold out when you placed the order, but still, we charged your money" (bull$#*!, I checked on the bag daily and it was "almost gone" for 3 DAYS after I placed my order).

And the story didn't end there, they shipped the small wallet and I couldn't cancel because they "have already shipped". So now I have to drive 30 miles to return the damn wallet.

I lost my deal after waiting for the sale, I lost my favourite bag for back to school, I have to drive 30 miles to return the item that I only purchased for the free shipping. And all I got back was "we truly apologize".

I am a first time customer and know this, COACH, I will never, ever, buy anything again from you guys. And I will also "recommend" all my friends and family.

Hope this helped the people that are about to purchase from this damn company.

I had a small metal part of a coach vintage saddle bag come loose and fell off & I could not find the part. It is a small, metal hook that clips the strap to the bag and is attached by a gold screw. It would take me about 2 minutes to fix on my own if I had the part. I called Coach and asked them to please ship me the part, to which the responded "we only accept repairs via mail and cannot ship any parts". This is incredibly disappointing to me, as I will been entrusting my treasured handbag (my dad's first gift to my mom) to a mail carrier. I would also be agreeing to part with it for a month or so, which is ridiculous when all I need is a tiny part that would fit in a mail envelope and would receive in 3 days. Lastly, I am sure they will charge me some outrageous price to have a tiny metal piece screwed onto my bag and shipped back. This is a money making scheme at its finest.

I will NOT be buying any further products from Coach with the knowledge that their warranty is a YEAR for a very expensive item and they are incredibly inflexible with repair/restoration.

I RECEIVED A COACH BAG AND WALLET AS A GIFT. THE THREADING STARTED TO COME A LOSE SO I CALLED THE STORE AND WAS TOLD I GET A YEAR TO RETURN THE BAG I SAID PERFECT WHEN I WENT TO EXCHANGE THE BAG I WAS TOLD I COULD NOT I COULD ONLY SEND IT OUT FOR REPAIR. I SAID I DID NOT WANT A REPAIR IT IN FEAR IT WILL HAPPEN AGAIN I JUST WANTED TO EXCHANGE IT AND THAT'S WHAT I WAS TOLD I COULD DO. SHE THEN WENT ON TO TELL ME THAT WAS NOT TRUE BECAUSE THE ARE WELL TRAINED IN THE POLICY.( CALLING ME A LIAR) THEN THE MANAGER CAME OUT WHO BY THE WAY WAS LARKING AND LISTEN AND PRETENDING TO BE A CUSTOMER CAME OUT AND SAID SHE WAS OFF AND GETTING READY TO GO HOME THEN POND ME OFF ON SOMEONE ELSE AND SAID I COULD RETURN THE BAG BUT NOT THE WALLET. I HAVE NEVER BEING TREATED SO BADLY IN A STORE IN ALL MY DAYS I FELT LIKE I WAS TREATED AS IF I HAD STOLE THE BAG AND WAS ASKING FOR A CASH REFUND. I ALSO JUST WANT TO NOTE I HAD THE ORIGINAL RECEIPT AND PACKAGING THAT TOTALED TO OVER 900$ WORTH OF MERCHANDISE. THAT I ONLY WANT TO EXCHANGE. I WILL NEVER GO BACK TO TAMPA BAY INTERNATIONAL MALL COACH AGAIN.