Coach

I bought bag and 2 shoes from coach outlet online, I didn't receive any confirmation Email and order number from them apart from the debit of my credit card. I called their customer care, she told me there was no evidence I bought anything maybe I input the wrong email address and phone number, I asked her how possible is that then she said that there nothing they can do. This people are really fraudulent, am really confused right now

I purchased the back from Coach I received the wrong item and the item is now out of stock rather than give me a credit back they want me to return the wrong delivered merchandise first. The bag was only $75 can't believe that Coach is going crazy for 75 freaking dollars. It's disgusting. I work 7days a week asked them to call UPS refused. Spoke to Brenda and Dion useless to company reciting company policy not compassion. Now i have to figure out what to get on short notice. Nice going Coach never again.

I tried to order a Christmas present for a friend with a gift card I have. I tried multiple times online and it did not work. I called the customer service number and they ran my gift card through, after telling me I had a good balance for the gift, they tried to order it and told me it wouldn't go through. I was on with customer service for 45 minutes before being connected to a supervisor. After 25 more minutes, he told me the order will not go through, and they cannot do anything about it. The call ended with the representative asking if they had resolved our concerns today, they obviously did not! Coach customer service does not care about you or your money! DO NOT BUY FROM COACH!

The most famous accessory brand in the States is Coach. It is considered a luxury brand. Indeed, this quality is impeccable! The bag I gave my mom 3 years ago still looks like new.
This morning I got the ordered bag, which is insanely happy! The collections are constantly updated, the models are different, from strict classics to youth chic. The lineup can be seen in the official COACH boutiques or on their official website.
Beware of counterfeits! I think Coach is the golden mean between brands such as DIOR and Chanel. The prices are lower, but the quality is absolutely not inferior. Also COACH offers not only great bags, but also shoes and various accessories. For my part, I highly recommend it for those who value quality.

My wife really wanted a large Coach bag. I found it on sale in an email they sent me, I ordered within minutes. They took my money and then emailed me later saying they couldn't deliver due to high demand and it would only be 10 business days or so until my credit card was credited.

I was choked, my wife really wanted the bag and it was the perfect gift, I sent several emails to their customer service department.
While they wouldn't answer my direct question - ARE YOU EVER GOING TO MANUFACTURE THIS BAG AGAIN? WE'LL WAIT.
During this exchange and continuing still, I have received a daily Coach promotion email featuring much higher priced items than the purse we ordered.
When they sent me the cancellation notice of the order, I immediately hit 'unsubscribe' on the latest email only to be told, I will receive the spam for 10 more days.
This historically has been called 'Bait and Switch' and is illegal.
This is www coach dot com they can make more and very likely will make more of the exact same purse.
I wish you had a ZERO STAR rating, the Coach direct website would receive it.

Last November 2020, I buy a pair of Black Ingrid Leather Booti from a Coach outlet online. Worn the boots around 6 times, since last year. The Inseam at the back of the boots started to come apart on both boots, reach out to Coach, for some help I was told there is nothing they can do for me the problem with my boots is caused by Manufacturer Defect and also they only give one year warranty on Merchandise on my warranty expired on November 6,2021. I ask to speak to a Supervisor, I was put on hold for almost an hour until I hang the phone up.
I just wanted people to know be aware, when you buy merchandise from Coach outlet Online.
They are not very helpful. I will never buy anything from Coach anymore.

I adore many things Coach but my favorite is their shoes, specifically the heels. I actually bought these quite some time ago but the quality is so amazing they look new! I've had no issues with any of their shoes. Ive never had to deal with returns or customer service so I can't speak on that. All I can say is they have a beautiful selection of shoes and they make great sunglasses as well!

I receive my purse and not my chain purse and I had to call them and ask for a refund poor customer service. I order it November 5 and today is November 22. This is so sad.

I was sent the wrong item… pain to replace the item and return it. I requested an overnight shipment but still have to wait 5-7 for the replacement.
For how expensive their items are… I expected good customer service! It is the worst!

I ordered a product, i have not received it. Coach emailed me that I should get it by today. Not shipped

I ordered 2Anne cross body bags as a gift came in a mold-filled bag photo attached below. Because of that, I was offered a 25% discount. I ordered two bags last Wed. I was promised that I would receive it by this wed as I am flying out of the country. All associates have been blatantly lying to me, I called back on Fri and I was informed by the associate that she had expedited the shopping free of cost to two-day delivery and that I would receive a tracking number by mon morn. On Mon afternoon when I called the shipment was still not shipped, again spoke to manager Renee in the evening and she too could not help at all. She did not help at all kept on saying sorry for namesake only ( cause when one us sorry they help you resolve the issue and make compromises, which Renee was not willing to oblige at all. I was informed that Gladys was speaking to support and that she would receive an email within 24 hrs, called the coach and found that they had blocked my number, photo below for proof I have provided. Spoke to an associate who transferred the call to Heather who was not available. Called back spoke to Nancy who kept me on hold and disappeared then I called back and spoke to Kaya at 4:48 pm CST. I think you guys are just harassing me and making me look like a fool in front of my friends for whom I was taking the gift. I am going to post this message on FB with the attached photos for the world to see, how bad Coach and its services are. I requested Renee to please ship it out on an overnight basis, which also she did not respond to. I had bought a coach bag from Selfridges many moons back and it lasted me for over 10 years, today the quality is just so bad it's unbelievable. Lay a is talking to a supervisor Mellisa who I am still waiting for. Also FYI your supervisors blocked my number, not realizing that I will call from another phone, cause every time I tried it would just not go through, but from my other number I could call Coach immediately. It is truly a shameful state of affairs. Alana disconnected the call got Alexis on the call and transferred to Alana again call was disconnected called back spoke to Rob who transferred the call to Emma after 2 and a half hours still no help requesting them to ship it out early tomorrow morning that also no one is willing to help. Requesting them to send it out as one-day shipping also has fallen to deaf ears. Photographs are not being copy-pasted. I can send you my ticket as proof of me traveling out internationally. Gave a zero review for your survey someone was going to call me back that also is like a pie in the sky. Emma hung up the phone on me dud not add anything to notes to go undetected and is untarceable

Order numbers XUCP******* and XUCP*******

My name is Bini and my number is
*******609 and my email is *******@hotmail.com
I work from 8 am to 5 pm Cst so please do feel free to call me after that.

Great size purse which holds a bit more than cards, money and iphone. Outside pocket is deep enough to hold my iPhone safely. Was a little concerned that it was difficult to snap closed at first but once front compartment was full enough the snap shut is easier to fasten.

Strap can be easily removed to use as a clutch if desired. Strap can be lengthened slightly if snapped on to longer length, but normal setting is perfect for my height which is a little over 5 feet. Finally I found purse that just says "me".

Ordered my daughter some boots on Monday and paid to overnight them and here ot is Thursday and all coach keeps telling me is sorry they are still processing

I do not understand the previous review, it seems like someone just damaged the bag by the hands, not just because the brand uses bad quality material and fake leather.
In my huge collection of bags, I have already had 2 bags of Coach and these two are Tabby bags in black and ivory colors. I am completely in love with these bags, they are so stylish and despite being small from the first sight size everything fits inside

My husband gifted me a coach bag from Dubai Mall in Nov 2019 with personalization but used very minimal. Recently I used for couple of days and noticed that the red/marown leather started to peel off so badly from the area underneath the zip. I wrote emails and went to the store n they said it does not fall under 1 yr warranty but will check with repair center if it can be fixed and I will have to pay. However 2 repair centers declined saying it cannot be fixed. For no fault of mine and for the kind of leather they used on the inner side, i need to pay for repairs? SERIOUSLY? Also rest of the bag s in good condition. He paid AED 1650 for this bag n we regret it. There is no solution provided until date. One rep from dubai mall, even before I could tell her or showing the invoice started saying oh this is not covered in warranty. Worst experience ever and waste of money. I wish they provide a solution for this.

My server Shanna so nice and accommodating she was right on everything definitely will he back! This was at the Calcutta location

Trying to get an order number for a purchase I made years ago. Over the course of 18 emails in which their customer service employees sent me answers in circles, I still do not have this information. In fact I have no information about my bag other than I registered it. To me, Coach is not class or prestige. They are quite the opposite.

That what happens to Coach shoes after I wore it one times. I went back to Macy's, they advised me to go to Coach store directly. Manager at Roosevelt Field Coach store told me there is nothing they can do and if I want to fix those shoes I have to do on my own expense.

At first I was upset because Coach.com refused a return of an unused bag. Then the company called me and the though I had to travel, and lost my shipping charges, they took back the bag.