Coach

I was at the Coach Store today at Christiana Mall in Delaware. I was browsing around to buy a purse because my other Coach purse zipper broke. So I was greeted by one sales associate with a snobby attitude and when I found a purse looking inside for the tag, the other associate said in a snobby tone that's $225. And walked in the back. Both sales associates were judging me because they thought I had no money. I know Pay for years. She has greeted me with respect. I feel like Coach has lost their touch and personality. Snobbery has no place in Retail. So, I left the store and went to Michael Kors and bought a purse, a matching wallet, checkbook holder and scarf. Too bad Coach missed out on a $1,000.00 sale.

I placed an order online and forgot to put my 25% off coupon in. I called back and spoke to a rep who stated until the items had been shipped she could not credit my account. I called back 6 days later to ask for the 25% refund where I spent 45MIN speaking to a rep then a manager who both told me they saw the note where I called in but the rep did not give good notes. NOT MY PROBLEM. Long story short I argued for 45 min where the manager INSTEAD OF GIVING ME THE 25% OFF, went ahead and sent me shipping labels to return it. She would rather have let me get my $307 back then the $77 the 25% was. So I told her to cancel and as she started the process A REP WHO IS LOWER THAN HER, VIA EMAIL STATED THEY WOULD HONOR IT. MAKE IT MAKE SENSE LOL. I HAD THE EMAIL, THE CODE AND A REP MADE A NOTE. NOT SURE WHY IT TOOK 45MIN OF ARGUING TO GET MY $ BACK. I FORGOT TO ADD THE CODE WHEN I CHECKED OUT. THE MANAGER EVEN CALLED ME A LIAR AND SAID NO 25% CODES WERE OUT LOL. YEAH OK MY25 IS THE REASON I MADE THE ORDER. DENISE YOU SHOULD BE ASHAMED OF YOURSELF. YOU WERE GOING TO LET A $307 SALE WALK OVER $77 AND I HAD PROOF LOL. STILL SENDING IT BACK. I CAN'T ARGUE FOR 45MIN FOR MY MONEY BACK LOL

I have been buying coach bags for 30+ years. My recent purchase was for a colorblock satchel. The picture shows it as chalk and what looked like black accents. It never stated anything more than chalk color. I received it and put it away for the spring. When I took it out to use it I saw that in the light the accents were brown and not black. The purchase was over 30 days but they still carry it on their website. I asked to exchange it for a colorblock that better suited my wardrobe. All original packaging. The response was since it was over 30 days they couldn't help me. So I have a $550 handbag that matches nothing. If you are still selling the same bag I think a replacement should have been considered. That is my last purchase with Coach.

Strongly recommended not to deal with Coach. We paid Cad 207.92 about 3 weeks back and placed an order for a purse and coach canceled it for what so ever reasons and even after 3 weeks the money is not deposited. When we call Coach customer service, they say they have not deducted and tell us to contact TD bank and when we contact TD bank, they say they have deducted and contact coach. Useless customer service by coach. No one want to take the responsibility

Horrible customer service, disrespectful management system. If there is less than a star, I would choose it. My son is 13 years old, he went to their store and bought items valued $ 600. I called customer service over phone that I lost the receipt, but still have the tags, they said you can just go to the store and return them or getting credits for the price. I went to the store, the manager told me he cannot return them. When I asked them how did you sell these items for for $600 to a teen without getting permission from their parents. He said our policy allow this.

I HAD AN ISSUE WITH CUSTOMER SERVICE, AND WAS GOING TO RETURN THE HANDBAG EVEN THOUGH I WOULD HAVE TO PAY A FEE TO RETURN. COACH HONORED MY REQUEST AND FOLLOWED THROUGH IN A TIMELY WAY.

Piece of cheap not even genuine and I paid a fortune for it. I would give it million zeros if this is applicable.
Cheap and extortionate

I was very disappointed in Coach, I ordered a pair of really nice looking boots, called the Rya boot, not a wonder why can get in every size at this time still. Very nice looking boot but no way could get foot in. I ordered 1/2 size larger thinking boots and can wear pair of socks with. My feet are not wide, would not say overly narrow but usually a spot on size 7.5, sometimes narrow for some shoes or boots. I don't go with 8.5 boots and shoes as are always too big so went 8.
I had my friend with size 6.5 feet and narrow foot try this boot on and she could not get her foot in.

I went to send boots back thinking they took $ 11.00 off the refund for shipping which still thought unfair if defective. I had to pay for the shipping re: $ 48.00. I told Coach very upset about the boot as defective and should not have to pay the shipping and they should rebate me. They said no! I won't order again now and will tell people and all my followers not to order on line from Coach. Their loss because reviews spread and with social media today it allows others to know quickly. Not to mention I did keep the purse and wallet and that cost me over $ 400.00 so not like I didn't spend any money either. I am happy with purse and wallet.

I ordered 4 items for Christmas; the site said they were in stock and would be delivered in 3-5 days. On the 6th day I reached out to customer service (as the statues of order had been "in process" for 6 days). They said the items had be released for shipment, but they could not give me tracking info. Six hours later, I get an email saying sorry but all of the items you ordered are out of stock. Very disappointed. I expected much more from such a well known brand.

I placed an order on 12/16/22. I paid 25 extra for express shipping. Guaranteed in time for Christmas. I received confirmation email.

On 12/20/22, I had not received any confirmation of shipping, so I first texted Coach customer support, one of the options on your website. Twice. After receiving no response (and, to date, still no response from those texts) I called customer service. My wait time was greater than 30 minutes. The representative placed me on 2 holds to research what was going on with my order.

Your representative finally told me that my order had shipped from a store on 12/16, and would be arriving any day, going on to tell me not to worry, if this were a Christmas gift, it would arrive in time.

I still had not received my item, today. I called back, and again had a lengthy hold time, and was shocked to discover that my order is on back order, and cannot be shipped. No stores within 100 miles have they bag, either.

This bag was a gift for my mother. I am now faced with scrambling to find another gift, not to mention my card will not be refunded on time for me to purchase another gift, before Christmas.

I did not receive any communication that my item was back ordered. I received incorrect info, which could basically be perceived as an absolute untruth, when I called in for support.

I have received nearly 100 packages this Christmas season, from dozens of retailers. This is the only order I have had an issue with, and has required a significant amount of my time to rectify.

I sincerely hope you will address your poor service so other unknowing consumers do not have this experience.

Awful company took for ever just to cancel my order for been out of stock need a better inventory system why sell more then you can handle

I bought a Charlie pebbled leather tote bag from Changi Airport transit outlet. After using it for two years, to my horror I saw black specks of leather coming off from the lining inside. As I continued to use it, more and more fell off till I had to scrape off every bit of the lining, leaving the bare fabric underneath. It was just a coating, not real leather at all. And now, the outside is also starting to fall off! This is ridiculous… I will never look at another Coach store the same again. I had a Bally wallet I used for nearly 10 years and the leather got better and better. Same with a Kate Spade bag and a Lanvin. I even had bags from cheaper brands and they never flaked off like this!

I bought this 489$ bag from the new collection. This is what happened after I used it for a couple of hours - the leather started to peel from the friction of the handle. I contacted the costumer service with these pictures less than 48 hours after having bought the bag and I was told it was as case of "wear and tear".

Wow, I am pretty speechless at just how bad the customer care and attitude is from this "Luxury brand". I am now on day 25 of an ongoing saga. Order never arrived, took nearly a week and 3 phone calls (2 of which were not even noted on their system so absolutely nothing done) to be told it was "lost" but they couldn't refund me until they had a 'ticket' from the transport team, another 4 days later is the first time I had any correspondence from them. Offered a 20% discount to re-order myself but not an option for them to just re-order and no code or anyway to actually use the 20% off and 6 days later I still don't have a way to use the code and the item is sold out. I will NEVER order from Coach again and I don't think I would even buy their bags from a high street stockist either. Disgraceful and frankly embarrassing.

So I am going to not only rant, but give this company at horrible review. I have been a customer of Coach for many year. I have bought things not only for myself but other members of my family. My grandmother has never owed a Coach bag and doesn't have the extra money for such items. I decided to treat her and my mom for their birthdays and Mother's Day 2 years ago. They both loved their bags. However jump ahead 2 years. My grandmothers leather on her bag is literally rubbing away because of a poor design wear the buckle rubs back and forth while walking. Now my grandmother is 87 years old. It's not like she is tossing it around. She takes care of it because she is proud to have it. Even keeps it in the bag it came in when she is not using it. So today I took it to the store we bought it at in the Millenia Mall in Orlando. The manager offered to send it away for repairs but said I would be responsible for the $200 it would cost to repair it. He also offered me 30% off a new bag. Honestly I get a better price when they are having a big sale. I didn't like that offer so decided to call Coach directly. The first woman hung up on me. The second one offered to repair it at my cost once again. So this is my warning to all consumers. Don't waste your money! If they are not going to stand by their designs and products, they will not be getting any of my money again. If you want a Coach bag, get it at TJMaxx because after a few uses you'll have to throw it away. Why spend the money! If you want high end, forget the cheap quality and go for a better brand!

I placed an order on line and was told 5 to 7 business days sure enough on the 6th day i got an email that my package was delivered, went outside and no package called COACH right away first thing they asked is if there was anyone else at home that might have received the package (i got a bit offended) but i can understand why they asked but in this case it was just me at home. To make a long story short it was delivered to the wrong address well they promised me a new bag at no cost (i sure hope so) ive called 2 times and both times i was told it was shipped that morning. It may have been shipped but i dont have a tracking number or anything i dont have time to be calling every day. I am beyond frustrated you would think that items at these prices would require a signature but nooooo. Ill give it another 2 days and see what happens. First and last time i will be buying from their website and due to this reconsidering walking into their stores

I bought online one bag from coach and two bags from coach outlet. The two bags from coach outlet did not come with a pouch.

I did a search on YouTube. There's a Chinese lady who explains that the outlet bags are made for 'outlet', and are cheaper quality. That is, they're not left overs from the previous season of regular coach bags. Listen, were not talking Dior or Yves St Laurent. It's Coach.
So can't expect much. If the company was half way classy, they would provide those cheap pouches for all their bags.
I have not examined the bags. I just opened the packages.

When I asked one of the customer service lady about my order number she said my system doesn't show your order number as it was deleted or some how erased.
Manger who didn't know anything said if you order from American or Canadian the price is the same which didn't make sense as my credit card charges for conversion fee and if you want to return yhe item it won't return the same amount to your card due to the conversion rates...
Let me tell you this was ordered by phone as the site was down and customer service lady by mistake order fro. US site... plus I never got black Friday deal as she already wasted my money on conversion... total waste of time