Coach

I have many coach products, handbags, wallets, flipflops, shoes, watch etc.up until now I have been a faithful customer HOWEVER. The insides of two pair of my loafers has started to peel away. An obvious design flaw... I contacted Coach and they basically told me that they will do nothing to remedy this issue... So after MANY years of being a Coach customer I AM NOW A FORMER CUSTOMER. For the price you pay for their product one would expect a better quality DO NOT EXPECT QUALITY FROM COACH you will get better customer support and quality from a no name brand you could buy in Walmart.

Free shipping. It takes 5 to 7 business days.
It means it will be delivered AFTER one week.
I called customer service. She stated, " You did not pay the extra fee, so you cannot make a complaint".

Coach return service is so bad. I brought winter shoes and the size doesn't fit, so I return them because they said that will refund my money and I spend $64 on a return and I send all the receipts and tracking number. I did lots of emails but I didn't get my money back.

Coach associates threaten customers with barring you from making future purchases if you do not agree to their unreasonable terms of refund/return. This is unethical, offensive and unacceptable. I actually thought they were trolling me initially. This my experience and I won't recommend them to anyone! Terrible!

I bought a bag, used it gently 3 times when the lock broke. Sent for repair and after 6 weeks it came back, poorly fixed, uneven stiches and dirty. Multiple calls to the repair center and the shop and now after 5 months, they said they will keep the bag and send me a store credit, no refund policy!. Never buying anything from coach.

Placed an order yesterday morning. Shoprunner 2 business day shipping. Email today saying it won't arrive until the 9th. 6 business days. Talked to support. What they have on the website isn't true. They won't promise any express options after May 1st. Well you should state that instead of lie on your checkout page.

I bought a coat that they gave me 5 days to receive it, so I bought it 7 days in advance because I wanted to take it on a trip.
The coat didn't arrive on time, I had to spend more money to buy another one, I asked them to cancel the sale and they don't.
I don't have my coat, no money back and I don't even know when I'm going to receive this coat so I can return it and get a refund.
I will never buy from this brand again and do not recommend it to anyone.

Cheap brand bag. I just buy them because they are cheap. I ordered multiple items from online outlet.
In the email, it was describing my purchases and progresses. Also I have noticed that one of the item said it was FREER with purchase. It was a OK bag but I won't complain if it is free. I called customer support because it said "In Process" and I haven't receive it for about a month. She said I just need to wait. I was checking the progress daily and also watching the bag price changed during Black Friday through Christmas. They were still selling this bag online. Make long story short, I did not get it. I called them and emailed them. I even ask their manager to contact me a few times. They make me on the phone for closed an hour then hang up the phone. They had my number but did not call me back. I called them back but the rep who hang up my call would not speak to me. Their excuse? 1. It is in process. 2. You just need to wait. 3. Sorry it is too late to contact us (I was contacting them since my purchases every so often. I was told to wait). 4. It was "until supplies left" and it is all gone.(There was no mentioning about that anywhere on the website or in the emails). For them, honesty and customer care is not in their policy. Their customer support is the worst! If you can, buy the real brand bags. They stand by their product and proud of their quality. I have several Italian brand bags. They treat their customers right.

My husband bought me a coach purse at Macy's for Christmas. The zipper pull broke off after just a few uses. Thinking it was under warranty and an easy fix I contacted them and was surprised to hear that they do not warrant items that are not purchased at one of their stores. They would be happy to repair it for a fee. They have lost my business.

Visited the Coach store in the Emirates Mall and experienced very unhelpful sales assistants with regards to a faulty pair of sliders. They don't even know the Coach warranty period and they supposedly work in the shop!

Coach has the worst customer service. I purchased a Coach bag at Macy's that after 2 months the threads that are attached to the strap broke, and even though they have a 1 year warranty, they declined to fix it unless I pay a fee of $75 because I purchased it at Macy's. 4 months dealing with this issue and they just returned my bag back to me without fixing it cause I refused to pay the fee. I owned around 12 Coach bags and never had a problem with the bags needing repairs and it's a shame a big company like this refused to make a customer happy. And to make it clear, I barely used the purse cause it's a weird color and doesn't match with everything, only a couple of times of use. Very disappointed of this company!

I have bought from Coach many times. Usually, my orders consisted of one or two items. I bought 8 items this time, but to my surprise, they did not include a $195 purse (on sale. Was normally $395) in a box they claimed it was supposed to be in. This box did contain a hat, scarf, perfume mini, and sunglasses. A second box arrived with three pairs of shoes I got. I immediately contacted them to tell them the purse was missing from my box and I was told I had to wait 48 hrs because it was policy. I was then called back and told they would send me the bag but signature upon receipt. I was happy with this except they never did it. I wrote to them asking what the tracking was for my back replacement since I never received it and they promised to send it to me. No response. I waited a few days and followed up again. No response. They then cancelled my bag saying it wasn't in stock and never refunded me. They had charged my PayPal account previously because it was supposed to have been shipped and in a box with other items I already received. I wrote back and decided to open a dispute with PayPal since that is the payment method I used. That ended up being an even worse $#*! show that they then requested me to send everything back, and if the seller says everything was there and that it wasn't damaged they'd give me my money back. At this point I was not trusting paypal or coach to do the right thing. Needless to say, I told paypal I did not trust sending everything back because my fate still lies in their hands when they never sent me my bag in the first place. How do I not know they won't lie and have me out of all of my money with zero product? I honestly never expected this from either coach or paypal. As a long standing costumer of both, I have no intentions of using either ever again. If you choose to buy from coach, my recommendation would be to only buy one item at a time and use a credit card that cares about its customers. Paypal gets paid by coach and clearly makes more money from them than me. I should have known disputing with them would only be a conflict of interest. I'm looking into disputing this with the attorney general. Buyers beware of both companies.

Make sure you like your purchase because you may never receive a credit. Worst customer service ever when it comes to returns. I have been trying to resolve a return since Dec 8 2021 and am still waiting to receive my credit to my credit card and its now 3-9-22! I purchased and returned a purse within the holiday time frame. Coach sent it back to me twice because apparently they don't require their employees to know their own return policies. Now they have my purse and are refusing to credit back my card and are trying to only give me an e-gift card. I wouldn't buy anything online from coach ever again

My husband purchased a handbag from the outlet. Within 2 weeks the gold grommet hardware fell of. Coach informed me I would have to drive 45 miles to the nearest Coach Outlet for an exchange or repair-they would have to assess it. I told her I could send her a picture and she could easily see for herself the issue! Could they just exchange the bag? No-my only remedy as to drive 45 miles to the Outlet. This is as my first and last Coach Handbag purchase! Poor quality merchandise and terrible customer service for THEIR DEFECTIVE PRODUCT! Very dissatisfied customer!

There customer service doesn't listen to your explanation and they will keep on insisting their side. Called them multiple times regarding my order being cancelled and money already deducted on my account tried to explain to them that refund process should be initiated but they will keep on insisting that i was not charged for the item but my statement doesn't prove their claim. They dont listen and they dont initiate additional information or offer option. Very bad customer service i will not buy anything fron them online anymore. You thought purcahsing online will be convenient and easy but my experience is worst and cause distress...

Message: Dear Coach: I tried to get my refund even though you have ignored my phone calls regarding? Not returning my refund to my paypal account. You received the return, this was acknowledged via email and phone. You/Coach decided on your own to send me an $212.81 Coach eMerchandise Card and said it was from me to my self. I do not want a eMerchandise, I would like my refund to paypal as stated in your customer return agreement per your website.? I am now going to file a dispute with my CC company. I am also going to be writing a blog about your company and your business practices. I have called 3 times trying to get my refund but to no avail. I realize your company is not doing well since purchasing Kate Spade but that was your poor business decision, now you keep making more bad decisions. Please refund my $212.81 to my paypal before I have to pursue this any further. DS

I have bought from them a wallet $200. They said the item arrived, but i didn't see anything. I called them many times. They said they will resend it. But i got nothing, since October, 2021.