Coach

Went to coach at Columbus circle in New York and Chelsea Jackson the manager and salesman Ravi helped me a lot. They helped me choose and style my new denim jacket. Chelsea and Ravi are very pleasant and caring workers.
-Madina

Horrible website, blah bags, long wait on phone and for order delivery.

They could care less about customers. I used to spend thousands a year at Coach. I have bought nothing in three years.

I ordered a tote for my wife for mother's day. It arrived after mother's day. We paid extra for a monogrammed tag with her initials-the tag was spelled incorrectly- how you can screw up 3 letters
Is astounding( Coach's mistake).- we called and asked to return the tag and get a new tag- they insisted that we return the tote and the tag. Since we live in Canada they would not send a return label so I took the tote to the post office - made sure there was sufficient postage- insured it and off it went for $47.50.
But COACH has a policy for Canadians - not matter what the cost to return- they will only refund $30 - so COACH lost a customer who owns 11 coach bags - not bought in the outlet but in the stores.
CANADIANS boycott coach please - they discriminate against us.
PS still haven't received the replacement - and Coach doesn't know where it is
Their site says free returns!

I made an attempted to order a product online, I was charged but never received a confirmation email. I called CS they asked for the confirmation email number I never received. I spoke with a manager she took my info and placed the order again only to wake up the next morning to it being cancelled. You can bet they put another hold on my CC. I call CS back only to be told they can no longer process my order because their incompetence. I hate this company. I had a similar issues every time I try to make a purchase online.

I purchased a black cross shoulder handbag and when I went on vacation the strap broke. This was the first and now the Coach handbag that I will ever buy. My husband bought this for me as a birthday present and it lasted jus a little over 1 year. I own many handbags that cost a fraction of what this one costed and they never broke. I sent it to Coach for repair and they want $200 to fix it, so the bag costed $200 and they want the same amount of money for the bag. They are a total rip off and a scam. I will never but a coach product again and neither will my friends. I asked for them to send my bag back so unfortunately I cannot post photos.

Well where do I start...

I purchased a bangle from Coach which fell apart within no more than 7 days. I emailed coach with pictures of the item and I was told that whilst in tier 4 lockdown, I must drive 50 miles back to the store I bought it from, to EXCHANGE it.

I reminded them of my legal rights under the sales of goods act, whereby I am entitled to a full refund if an item develops a fault within 30 days.

We went back and further for weeks but they stood by their absurd mentality that I am only entitled to exchange the item at the store I purchased it from ‘and this is backed up by the signs they've printed and stuck on the wall in store'. Apparently this overrides the law?

Anyway, I ultimately filed a county court claim for the value of this item and they accepted full liability and were required to pay this sum by 30th January 2021.

They never paid.

I subsequently issued them with a CCJ (county court judgement) which they ignored.

I am now taking next steps to issue a warrant of control.

BEWARE - don't ever purchase from this company.

They do not know what they have in their inventory, poor management, rude staff, the worst customer service.
After two months wanting for a small purchase and three times changing the delivery date, they cancel the order. I am not gonna try Coach online shop even one more time.

Do not order from Coach! I bought a pair of heels.The site lied about the heel height. They were way to high. I sent them back over a month ago.No refund yet. They just keep telling me it's coming different dates. Something tells me Coach is going out of business. Beware!

I ordered the gallery tote from the Vday collection, then got very concerned after seeing the reviews here. Maybe because I ordered after the Holiday mail debacle, but not sure... either way, ordered on a Sat 1/23 (item was in stock) and they shipped UPS. Arrived Wens 1/27, so within 3 business days. Bag was exactly as advertised & am pleased with the size.

Do not buy from this site! Its been a month since my order and no news of when will arrive, contacted the support they seem too busy with other complaints to deal with mines! Contact your bank and flag this site! Do not use

To start with, after being inticed to the website, I saw that there was "free shipping today". I also had a free shipping code. After choosing my bag and going to checkout, there was no free shipping and the code was "invalid for this transaction". I took screenshots of the free shipping offer (no restrictions, it said) and sent it off to the customer service email assuming they would correct the problem. Wrong, 3 days later, they informed me that there was no such thing as free shipping and that my screen shot was just a glitch. Should have cancelled at that point (it had not been shipped) but figured I would just let it go. When the package finally arrived, in a much too big box, I was sorely disappointed. The purse was much smaller than depicted on the website, and the leather was pebbled, which was not relayed in the description. Planning on returning it, the directions say to use the pre-paid label. Guess what? There isn't one and when I went to the website, I see that customers must pay for shipping. So I have paid for two way shipping on a bag I wouldn't have even looked at in a store. This has disappointed me so much that I may never buy another Coach bag--and at one time they were my favorite.

Hang in there! Your bag will arrive... Eventually. I placed my order on 12/17. On 1/11, I received an email from Coach apologizing for the delay and letting me know my bag will be shipped soon. On 1/12, I received a shipment notification email from Coach. It's due to arrive on 1/13 via UPS (update: actually arrived 1/14). I think they over-promised on how soon they were able to deliver. I selected Standard Shipping which was I believe 7-9 days business days. It will actually be 17 business days. Although, it seems like it has taken forever, I supposed 8 business days late isn't bad. (This review is about Coach Outlet.)

I ordered on Dec 24th and have called multiple time to the customer service to ask for an update on the order. Every service agent tells it is still processing and nothing has been processed and this is 2+ weeks since the order. Their customer service is the worst experience. Such a big brand and they have no agents trained to help the customers. It is ridiculous that some who had ordered a week after me and have received the products but folks who had ordered for holidays still waiting.

PROCEED WITH CAUTION CAUTION CAUTION
I ordered on 11/15/2020 on 12/12/2020 the order was still in processing. I asked them to cancel the order and they refused. Eventually they cancelled the order themselves on 12/18/2020 telling me that the items were sold out. Then almost a month later they charged me anyway on 01/06/2021. I never did receive the merchandise I ordered over 50 days ago yet was charged for. They actually charged my card three times during this process. I had to report fraud and change my card number.
BEWARE BEWARE BEWARE

I ordered a purse in November and I am still waiting for it in January. It was a birthday present and what a big disappointment this is to my daughter! I will not recommend going through the online coach.com website. Spend the extra money and go into a store. Lesson learned and BTW I am still waiting.

Order Number ************** Order Date 12/24/20.
I order Brigitte Leather Black Boots and Brigitte Leather Brown Boots 187.50 each total $ 375.00. Plus i paid 2.00 signature request due do all the porch pirate stuff. Leather is the key word. They sent these boots to me with about only inch of leather the rest was plastic man made material. Where the zipper is positioned it was impossible to get these boots on my feet comfortably. I had to leave my safe at home apartment drive 20 minutes to the Del Almo Mall to return them. They only gave me back 413.45 & they charged me 416.19 on my credit fard. Bull Cramp those boots were not leather and the description should be changed immediately. I RETURNED THEM PLASTIC BOOTS.

Ordered a pocketbook on 11/29/2020. Order was csncelled. I don't know why. Then they said it was shipped. Never received it. So on 12/ 08 they said I would recieve a gift card by the 18th. Never recieved it but they could see the gift card number. So I ordered a pair of sawyer loafer slides for 67.50 that wad 3 days ago shoes are paid for and they are still processing. I'm contacting the Better buisness bureau in them. They just lie and deceive. Worst ever. Will never shop with them ever again.