Coach

I purchased a purse online that said they had stick and I would be getting it before Christmas. Four business days later I get an email back saying it was back ordered and now over a month away for delivery. Not acceptable. I found another option with a different brand but trying to cancel this order is impossible. The website does not work for returns and getting hold of someone at customer service is impossible. This is a terrible way to run a business and I will never purchase anything from coach again.

I will never never never again purchase from coach online service again, I first made a purchase of 4 items, decided to go thru this Klarna service, pay down and later, I never received my item and had to cancel, I then made another purchase for 2 more items online, This was on 12/7/20, still no items, I have been calling, and calling, waiting 2hours at a time, sometimes never speaking to anyone, I have been receiving emails and text that my item is on the way, the post office don't know the tracking number, they keep changing the shipping date, I just want my items before Christmas. I don't get updates like other companies do. Very disappointed I feel I will have to go make a new purchase. If someone can find and send my items to the store, I will pick them up.

Sadly, Coach is probably going to lose me as a Customer. COVID is not an acceptable excuse.
In March 2020 I ordered a purse online / 30% discount. It shipped within 3 days of order and was enroute - signed up with USPS for tracking - all was fine until it supposedly got to NJ Distribution Center and was suddenly returned due to "address issues".
That SAME day Coach refunds my money. No phone call, no "hey do you still want the purse" NOTHING. I was disappointed but after waiting to speak with a Rep for nearly an hour with no answer & no reply to any email - I figured it wasn't meant to be. There were more important things happening than my agonizing over a purse.
Fast forward to NOVEMBER 2020 - order 2 purses for XMAS gifts. It's been 16 days & it's still processing.
A 45 minute wait (a week ago) to speak with very nice rep who could tell me nothing other than "looks like the Warehouse has them and they'll be shipping soon.
I'll get them before December 18th. Not to worry."
IF the status changes I will repost.
My gut tells me buy a backup gift

I have the same story everyone is complaining about. Order placed on Nov 26th and enters processing stage. After 9 days I called for a status and was told the item would be shipping from a store and I should have shipping confirmation by Dec 7 or call back. On the 7th I called back and was told my order had been cancelled on the 27th. I reluctantly placed a new order and was told it would ship overnight. After three days I called asking for an update and was told my order was still processing. I asked them to cancel my order and the customer rep said it was not possible. Escalated to her superior who rudely stated it was not possible. Escalated to her superior to complain about her rudeness and my order and was told there was nothing that could be done. Zero stars are too generous. Avoid and save yourself the headache.

Ordered a bag for the wife for Xmas. Tracked UPS shipment. UPS web site says DELIVERED. No delivery was made. Contacted UPS. They tell me to contact Coach. Tried for 5 days to contact them on phone. Sent 2 emails. No reply. Finally pretended to place a new order. Bamm they are available IMMEDIATELY. Coach will do nothing but offer a gift voucher for the value. No refund. Spoke to a manager and she was rude and arrogant.We will NEVER buy from Coach again.

Bought a purse on sale from their site. When delivered, it was the wrong item. Not wanting to stand in line at a physical store (Covid times), I called their customer support. After an hour of waiting (Black Friday, so not their fault), the woman can exchange it, but asks for my credit card number. Apparently they will charge again for the right purse, and give back the money for the original a couple of weeks after it's returned. And I have to pay for return shipping for the wrong product that they sent me. What? Is there any doubt why customers are shopping on Amazon instead of other e-retailers? Because their customer support and returns are so much easier!

Terrible experience. First order was supposedly out if stock. Notified 5 days later. Still haven't received refund from them. Placed another order the same day because this was a gift. Ordered over the phone. They sent me the wrong item. I returned it. Still waiting over 20 days for refund. Still haven't received it. No supervisor to talk to. Phone wait is extremely too long. They keep giving me the run around. I will NEVER EVER IN MY LIFE SUPPORT THIS WACK COMPANY.

I made an online purchase with Coach. I received a confirmation email stating that my items were processing. I wanted to cancel 2 items out of the order so I called their customer service line and spoke to the employee Jed (Employee # *******). He proceeded to tell me that the items had already been shipped, despite the order only being placed 10 minutes ago, and I received no order shipment confirmation. He also stated that 2 items were back-ordered 30-60 days. This information also was not present on Coach website before or after I placed the order, and it also was not present on my confirmation email. Despite all this misinformation and false advertisement, the employee stated that the order STILL could not be canceled. I was not given any notification of the back ordered items and am now forced to wait 30-60 days to receive my items.

After he refused to cancel my order he became extremely disrespectful towards my religion and hung up on me twice. After calling back a second time for steps on filing a complaint he stated "use the two things in your head that God gave you to find it" and hung up again. I take my spirituality very seriously and this deeply offended me to my core. I made this order as a treat for my birthday and it is completely ruined by this interaction. I can only hope that this interaction isn't a representation of the values and equality that Coach stands for. As a consumer, these practices hinder my trust in the Coach brand. I will not spend money in a company that engages in deceptive practices, false advertisement or support sarcasm towards a consumer's religion.

I find it strikingly impossible for a customer service rep to be unable to make a price adjustment on an item, even after being transferred to her supervisor. I was told that they cant make any price adjustments once an item has shipped and that I would have to return the item and buy another one at the discounted price. This is total bull$#*! and the reps on the phones were completely disinterested and had no consideration whatsoever. This was an online purchase so I was told going to the store was not an option. Never ordering again from this "luxury" business. Your bags cost pennies to make yet a customer cant get a price adjustment a week after they bought the item. Useless. Price I payed $120 USD, price it is now, $90 USD. So its not even worth paying the return shipping and waiting another 3 weeks. Fix your business practices and do right by your customers.

I'm so mad at Coach you may just have lost my business. You advertised a big online clearance sale and I purchased a bag (my 3rd) after spending a great deal of time shopping.

First you email me and say my bag is back ordered! A few days later, you email me to say my bag is unavailable and you've canceled my order. What?

I expect a company like Coach to have a system that knows when it is out of inventory before it allows a customer to place an order... like most companies that sell online these days. You charge a fortune for your merchandise but haven't invested in a system that maintains accurate inventory?

The part that gets me most... when you send me an email canceling my order, you have the audacity to say you value me as a customers! Evidently not. An apology is all I received and that isn't worth squat. You should have done SOMETHING to make it up to me! Nothing!

And to think I posted your online clearance sale to my wall and tipped-off many of my friends! Now I'll be sure to let them know how things turned out. Epic fail!

I expect more from Coach

Horrible customer service and poor quality handbags for the price! I purchased a handbag and the strap broke. I then sent it in for repair, I received it back and it broke again in the same place. Sent it back for repair 6 months later nothing. Called customer service and was transferred to a supervisor who kept repeating herself and then she hung up in the middle of the call and did not call back. I will never buy such cheaply made handbags from a company that does not stand behind their products!

I purchased what was suppose to be a Large Jes Messenger, and was sent a smaller version. I tried contacting them on several occasions, because of covid everything was not working at it's normal capacity. I finally sent an email, but I never got a response from them. I was finally able to reach them today, because I looked on the site to see if they had responded to me to find out they had changed my purchase date. I purchased my purse on 6/2 and they changed it to 5/31. The reason behind them doing that is; because they had a cut off day of 6/30 if you made the purchase prior to 6/1. I ended up talking to a supervisor and explained to her what happened. She told me that I made my purchase on 6/1, but their website had 5/31, so I asked her which one is it then. She kept trying to convince me that I made the purchase on 6/1. I told her I know that you all are lying because I have a screen shot of 2 different dates for the same purchase, and she told me another date besides the 2 that I have. That's some shady stuff. Why try to be conniving like that? They have just lost a loyal customer. I told her that I'm sending you your crap back and I want my money. I hung up, because there was nothing else to talk about. I don't play about my money. I took the screen shots because the date was too close to the cut off point. Protect yourself, because they will try to pull it!

I ordered a Coach wallet and the tracking number lead to a dead end. I called 4 different days before reaching a "human" on the line! When I finally did speak to customer service on June 13,2020, they assured me a replacement would be shipped "expedited". Well it has been 6 days since I was assured this would be "expedited", there is no tracking available and this has not been processed or shipped out. I do NOT recommend ordering from COACH online. They have 50 excuses, but do not correct the problem!

Well, I never thought I would have a bad experience with coach but they are not doing things right with there costumers, I bought some shoes on coach.com, but instead of my shoes I received a men's wallet, anyway I called the store that sent the wrong item and I spoke to the manager, he said someone in another state got my shoes and I got his wallet so what happened was they placed the wrong label on the boxes, he said I had to wait for the guy to answer them so he could send my shoes back to the store and they would send them to me, I waited a day, I called again and he said same thing so I decided to call costumer service and a lady real nicely helped me to get another pair of same shoes for free, she told me to get a refund with the store and tell them I did not want the other shoes anymore so I could get a refund so I did and I got my refund, but I had to go to ups to send the wallet back and I'm waiting for the shoes as they are backorder, they need to do better, is a shame