ClubfurnitureReviews 718

Yesterday I received my 88" Lowry Sofa and was surprised to discover that even though it has a powered recliner on each end the sofa is one complete unit and weighs about 200 pounds! I had to assist the delivery men (who were very polite by the way) in maneuvering it into my house. This was THE ONLY Mid Century style sofa with power recliners on each end that I could find, and I was very apprehensive about ordering a sofa online without being able to sit in it first (I'm a hands-on type person), but this sofa is VERY well constructed and comfortable. I am extremely pleased. I just wish Club Furniture would supply larger size leather swatches once you have narrowed it down to 2 color choices.

The product itself is fine. Not exactly what I expected, but okay ( it is not as soft and cozy as I imagined, the reclining mechanismis a bit weird). The delivery was a problem. The guys did not want to carry it to the 2nd floor. My husband had to negotiate it and carried with them. Their argument was they could be sued for damages. Well...you never mentioned that it can only be carried to the 1st floor!. It seemed the guys did not care, they offered my husband to just return it on the spot. Then they could not move it through the door and once again my husband navigated it. They are supposed to be professionals knowing how to get the furniture through I suppose! They kind if do it every day, dont they? My suggestion to not use this particular company for delivery purposes, they are not good for your business.

This is the second large piece of furniture we have purchased from your company. None of our friends can believe we buy "online" without having seeing/sitting in the furniture first. Your free return policy gives us the courage to do so. We have not been disappointed in both of our couches. In both cases we have chosen the Tier 1 leather and it is so soft, so beautiful we can't imagine what the Tier 2 and 3 would be. Thanks for helping us to enhance our home and make it MORE comfortable.:-)

The ordering process was fine up until towards the end when they realized right about when I was supposed to receive the sleeper sofa, that they didn't receive final approval for the second and larger leather sample. Apparently, this happened to a number of their customers where they forgot to tell their customers that they needed a final approval on the larger sample. They realized they had made a mistake, so expedited some of our orders. When I received the sofa, I looked at the bottom and was very disappointed by the quality! Some of the tufting was showing...
Needless to say, this is my first time and last time buying from this company.

The couch quality is amazing! It's so beautiful and comfortable. We will probably purchase again.

The only complaint I have is that the delivery men were a bit rude and not friendly. They set one of our couches up on one of its' short sides (long ways up in the air) and then accused my 11-year old of pushing it over when the wind blew it down. We were all inside and my son is the only one that witnessed it...and is not a liar. Luckily it didn't break the couch but they were quick to remind me that if there was damage it was our fault.

Just beware of the delivery guys and inspect for damage.