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Closet Candy

3.0

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Closet Candy Reviews Summary

Closet Candy Boutique generally garners positive feedback for its trendy clothing selection, fast and free shipping, and responsive customer service. Many customers appreciate the quality of the products and the variety offered, often highlighting the helpfulness of the sizing assistance. However, significant concerns arise regarding the return policy, particularly issues with final sale items and perceived poor quality in some products. Complaints about customer service have also surfaced, especially related to dispute resolutions and perceived lack of support. Overall, while the brand has a loyal customer base, improvements in return handling and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
29
returns
26
quality
29

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Love this boutique!
November 7, 2017

I have ordered from Closet Candy for years, and it has always been a great experience! Super cute clothes with a great selection and always FAST free shipping!

Date of experience: November 6, 2017
Illinois
1 review
0 helpful votes
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Love this store!
November 7, 2017

Very sweet and helpful people. Love the clothes and the styles of everything. I shop here alot and always tell people about them.

Date of experience: November 6, 2017
Illinois
1 review
0 helpful votes
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My "Go To" Boutique!
November 7, 2017

Have been ordering from CCB for well over a year now and they have quickly become my favorite "go to" boutique! The shipping is super fast, with most orders going out on the same day you order. I'm in Indiana where the boutique is headquartered, so there's times that I have my order the day after I placed it, which is awesome! I love the variety of clothing that's offered, have been ordering from CCB for well over a year now and they have quickly become my favorite "go to" boutique! The shipping is super fast, with most orders going out on the same day you order. I'm in Indiana where the boutique is headquartered, so there's times that I have my order the day after I placed it, which is awesome! I love the variety of clothing that's offered, and feel that the prices are very reasonable for what you're receiving. They also have sales quite often, which is nice if you're ordering all of the time, like I am! The items I've ordered have always reflected what was shown, no deceiving on their end. Great quality clothing and I'll keep supporting CCB!

Date of experience: November 6, 2017
Missouri
1 review
0 helpful votes
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I love CCB's style, and adore everything I have ordered from them! So does everyone else, as I always receive compliments! The free shipping is always super fast, too. I shop here regularly and will continue to do so!

Date of experience: November 6, 2017
Kansas
1 review
0 helpful votes
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Love Closet Candy!
November 7, 2017

Love, love, love Closet Candy! Such cute clothes that even I, a not skinny girl, don't have issues with things fitting! The quality is always great and in the event I need to return something it's super easy as the shipping bag can be re-used to make a return! Great customer service and fast shipping!

Date of experience: November 6, 2017
Virginia
1 review
0 helpful votes
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I have ordered from closet candy for a couple of years now and I absolutely love them! The quality of clothes is amazing their customer service is phenomenal! They are always quick to respond and super fast shipping! I cant tell you how many compliments I get when I wear their clothes!

Date of experience: November 6, 2017
New Jersey
1 review
0 helpful votes
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Love this site!
November 7, 2017

Excellent quality and fit and FREE SHIPPING! Most importantly cute and comfy clothes. Have ordered at least 13 times the last 6 months.

Date of experience: November 6, 2017
California
1 review
0 helpful votes
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I have loved everything I have purchased. My only complaint is they dont seem to restock quick on sold out items.

Date of experience: November 2, 2017
Mississippi
1 review
0 helpful votes
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Love the clothes, love the owners, & always great service when I've been in! They are always willing to help! Even when undecided they help by bringing choices and helping find sizes! Even when I message them to hold something for me, they do it so willingly! Closet Candy is a great store & will always shop there!

Date of experience: May 18, 2017
Nebraska
1 review
1 helpful vote
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I have ordered from Closet Candy Boutique nemerous times, all have been exceptional experieinces, with true to fit clothing! QUALITY clothing at excellent prices! And VERY fast shipping! Try them, youo won't be disappointed!

Date of experience: May 9, 2017
Arkansas
1 review
1 helpful vote
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My all time FAVORITE boutique! Most of my clothes in my closet are all from closet candy! I'm always looking at their new arrivals & they have the cutest stuff. The clothes are made wonderful, great customer service, & really fast shipping!

Date of experience: May 8, 2017
Louisiana
1 review
1 helpful vote
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Bought a cute black top. 1. Looks like picture online. 2. Fits as described. 3. Shipping is soooooo quick. I ordered on sunday and got it in 3 days!

Date of experience: May 8, 2017
Minnesota
1 review
4 helpful votes
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I have ordered 2 items from this store and both have had holes within months. One of the items I received was the wrong size and they acted like I was bothering them by contacting them. Every time I have talked to anyone at Closet Candy, they have been rude, acted like it wasn't their problem and could have cared a less about the issue. When you are buying their product they are all over you, but as soon as you have an issue they could care a less. This seems to be a regular occurrence with this boutique.

Date of experience: March 20, 2017
New Mexico
1 review
2 helpful votes
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I ordered a few things from this company and was soooo excited to get my box! A couple months later, the beanie I ordered completely fell apart after maybe 5 uses. The stitching on top came undone and there was a giant hole there. I emailed the company asking for a return or even a repair. They flat out refused - even on a repair! I have lots of friends that order from this company and after my experience they refuse to order from this place again as well. There are plenty of other online companies that have just as cute of clothes that can offer much better customer service than these people.

Date of experience: February 13, 2017
Christina S. — Closet Candy Rep
over a year old

Hi Stevi, I'm so sorry to hear about the issues you had with your beanie. Unfortunately once something has been in a customers care for over 30 days, even a couple of months we can't warrantee the item as we have no control over how it is cared for. I hope you understand that we strive to bring the best prices on these items and would have to charge much more if we warranted every item we sold as our designers only offer us a 3 day period to report defects. I hope you'll give us another chance as we do value your business.

Illinois
1 review
8 helpful votes
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Beware! Rip off company
December 4, 2016

They basically steal your money with their crap clothes and don't let you return or exchange. I bought 4 items from them and all but 1 had bad imperfections. I threw the other one away because their customer service, so basically the 200 that I spent there went in the garbage and was considered my loss. How do you not return clothes with holes in them? Bad, bad company. Read all their reviews. They are terrible!

Date of experience: December 4, 2016
Pennsylvania
1 review
5 helpful votes
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Terrible return policy
November 25, 2016

I ordered an item on November 6 for my girlfriend for Christmas. Most places offer extended returns starting November 1. Come to find out if I need to send it back I only have 30 days. I asked very nicely at first for a one time exception which I was denied and told the extended return policy for the holidays starts November 15. I was also told I need to research the policies before I order. Funny thing is I did and nowhere under returns does it show their extended return policy for Christmas. There sly and deceiving. They need to be more transparent.

Date of experience: November 24, 2016
Christina S. — Closet Candy Rep
over a year old

Hi Ray. Our return policy is stated on or website that you have 30 days to make a return, you agreed to this at checkout. I'm not sure how in the world this makes us deceiving when it's written out for anyone to see and agree to this before checking out from our site. We extend an end of the year return date for orders placed after 11/15 when necessary, I'm sorry to hear you are so let down by our policy. Hope you are enjoying your Thanksgiving.

Indiana
1 review
8 helpful votes
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Favorite place to shop
September 26, 2016

I normally have a hard time shopping online, but I have had nothing but great experiences with Closet Candy. My order ships quickly and the items have fit as described.

Date of experience: September 26, 2016
Christina S. — Closet Candy Rep
over a year old

Thank you so much Kim!

Indiana
1 review
7 helpful votes
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I order all the time!
September 25, 2016

I love that they have new arrivals so often! I am able to wear a small in most of their items, I always look for size notes to help me decide. My packages come so fast and the girls in their office are always so helpful.

Date of experience: September 23, 2016
Massachusetts
3 reviews
21 helpful votes
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Very Happy
September 23, 2016

Placed an order of 3 shirts, a dress and a hat. Got my order very quickly, everything was correct and am very pleased. Only thing is the clothes run a little bigger then i thought they would be, but im totally fine with them being like that. All in all very satisfied, only suggestion is send some coupons out for people who place orders so they want to buy more from you. Other then that, i will definitely order again from ClosetCandy.

Date of experience: September 23, 2016
Christina S. — Closet Candy Rep
over a year old

Thank you Amanda!

Texas
1 review
21 helpful votes
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I loved the clothes this company sold. Everything I bought was so comfortable - a bit pricey though, but I was willing to pay the price for good quality clothing. I recently bought an adorable knit sweater zip up with buttons. My size is normally a medium in their shirts, so I thought a large for a sweater should be ideal. It wasn't. I couldn't zip up the sweater. When I checked the website to see if I could exchange for a larger size, they were out of stock.

I emailed customer service and was very surprised at the terrible service. If you buy from this website, DO NOT RETURN. It is a mess. You will be required to pay for your own return shipping and to make things worse, they charge you a 10% restock fee (they wouldn't even explain what this means). Otherwise, you can get store credit (which I took last time I had to return something and it took me months to find something I wanted again).

This company does not put their customers first, like all good companies do. Buyer beware - make sure you buy the correct size the first time otherwise you will run into some undesirable return experiences.

Date of experience: August 26, 2016

From the business

Unique, Affordable, Trendy Fashion. Online Women's Boutique with Stylish Clothing. Dresses, Jeans, Tops, Shoes, Accessories, Free Shipping!


closetcandy.com
Founded in 2012
Westfield, IN, United States