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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Clearly states on there website that they send there orders by Canada post and they sent it by another courier which ended up at pick up location that I couldn't get to. When I called them, they quickly sent it by Canada post and I received it in a few days.
Fast shipping. Easy service. Way better than having to go to my optometrist.
Positive experience! When ordering online, site promised a delivery date 3 weeks in the future. However, they arrived 3 days later, as I had experienced in the past.
As per usual, contact arrived fast. Great price. Dependable. Have been using for year. S.
My contacts always arrive at my door step quicker than expected. And Never out of stock, and I love the re-order funtion.
1 box with 3 pairs, awesome quality for the price
Super rapid shipping and delivery
I love buying my contacts from clearly. They have my prescription saved so the order take no more than 3 minutes all together. Their pricing is great, and the delivery is fast.
Fast. Left at my door the next day. Like, I don't even NEED it better than that!
There was even gummie bears inside the box. And not just one package of candy inside - two packages!
It couldn't be better unless they'd kissed me, too. Really.
Hi Clearly,
Always happy with my service from you. Own glasses and wear contacts and my experience has always been great. I recently realized my most recent contacts shipment was for my old prescription, not my new one. Not that big a deal but since this popped up in my email, figured I'd take the time to let you know.
Cheers,
Peter Morry
Thank you for your review, Peter! We're sorry to hear this - we will be in touch shortly to provide further assistance. Please keep an eye on your inbox! Thanks for your patience. - Team Clearly
Purolator never, tried to delivery the package or leave a notice. It happens more than once, only with Purolator courier, terrible service. Seller should choose a better courier and make sure packages are delivered properly.
We're sorry to hear of this disappointing inconvenience, Kotomi! We appreciate your feedback and would like to see how we could make things right. We will be in touch shortly to provide assistance. Thank you for your patience. - Team Clearly
Quick delivery and great prices. Saved money with clearly instead of buying directly from optometrist.
This was my 2nd order and it was completed and shipped just as quickly as the first order. Got exactly what I ordered.
My contacts came fast in the mail and are working and have not ripped or torn thank you
Thank you for your review, Demi! We're glad to hear that everything is working out well. We'd love to hear how we can improve your experience with us. Someone from our customer care team will be in touch shortly. - Team Clearly
I needed to update my prescription for my contact lenses and it was easy as 123! The website allowed me to upload my prescription and they arrived much faster than I expected! Thank you for the wonderful service!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your review and feedback.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we do apologize for any delays experienced. We'd really love to help rectify this for you, so we'll be reaching out to you directly with assistance. Please keep an eye on your inbox for us! - Team Clearly