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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Quick delivery. Good price. Overall satisfied with my product
They came so fast and well protected. They make all the fussiness I had become accustomed to disappear. :)
Great service, good buying experience. Had to return my first pair, very easy. Very satisfied!
Hi Rob, thank you for the great rating and review! We're sorry to hear that one of your frames had to be returned, but we're glad to hear that our awesome customer service team was ready and able to help process a quick and easy return for you! We look forward to 'seeing' you again real soon! - Team Clearly
Good day Karlee! Thank you for taking the time to provide us with such a great review and feedback! We appreciate it, and look forward to 'seeing' you again soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly
Great in-store Service. The person who helped me was super.
Love the glasses
We're so glad to hear that our Retail Team was able to help you find something that you love! Thanks so much for the great review Karen! We appreciate it! - Team Clearly
These glasses fit well even though I have a smaller/rounder face. They also keep me from getting a headache when I'm on my laptop all day.
We're so glad to hear that Humaira! Thanks so much for the excellent review and rating! We hope to 'see' you again real soon! - Team Clearly
I have been surprised that I can send in my prescription and get glasses online that 'work'. Also glad that there is a store close to me where I can get the glasses adjusted if need be. My only 'complaint' is that the sunglasses are not that dark and therefore don't completely protect against the sun.
Hi Jane, thank you for your review! We appreciate the rating and feedback! We have a great blog that can help you easily (and carefully) adjust the frames at home yourself that might work; https://www.clearly.ca/thelook/how-to-adjust-glasses. As well, our prescription sunglasses do offer the same level of UV protection as the non-prescription sunglasses do. We can understand if the appearance isn't to your preference (where a more opaque lens might be preferable) but rest assured they perform identically to darker looking lenses. We hope this helps! If there's anything else we can assist with, please feel free to reach out! - Team Clearly
Hi Shawna, thank you for the great rating and review! We truly appreciate it! - Team Clearly
Good except no lens case as the company usually sends.
Easy process, fast delivery, great product! Will definitely buy from them again. Great experience!
Hi Kim! Thank you for the fantastic review and rating! We want the entire process from choosing, to ordering and receiving your products to be quick and easy for our customers! We look forward to 'seeing' you again soon! - Team Clearly
First time with Clearly but not my first time ordering glasses online, so I came in with pretty high expectations. Easy to order and arrived on time. I got a blue frame and the color looked more vibrant on the website versus actual product, so I was a bit disappointed there. Glasses are a little wide/loose for my face though (falls down if I tilt my head down), but I guess that's the risk I take for buying without trying them on. Frame feels a bit flimsier than my previous pair (which I also bought online elsewhere) so I'm wary about adjusting them myself for a better fit (hence, only four stars for me). Still, it is good for the price. Successfully reimbursed with my insurance (sunlife) - all info needed was on the receipt provided by Clearly.
Hi Sarah, thank you for providing us with your review and feedback on both products! We really appreciate it. We’re sorry to hear that the color of the lenses was not as you expected them to be. We try our hardest to make sure the colors match what is to be expected. Regarding your eyeglasses, we’re sorry to hear you’re experiencing issues with this. We’d like to assist you further on this, so keep an eye on your inbox for a DM from us! – Team Clearly
Glasses arrived quickly and as ordered! Always easy and simple wi the clearly.
Great speedy service. Love that I dont have to go in and buy contacts anymore. Love clearly
Frames and Lenses were exactly as advertised. Delivery was very quick, right to my mail box on the road.
That's what we aim for, and what we love to hear! Quick, safe, and reliable services right at your doorstep! Thanks Randy! - Team Clearly
I decided to return the glasses, but everything about the purchase and return process was very easy. I will definitely be purchasing a different style in the near future.
Hi Allison! Thank you for the rating and review! We're delighted to hear this! We want to make sure the entire process from choosing, to ordering and receiving your products is as easy as possible for all our customers! We're looking forward to 'seeing' you again real soon! - Team Clearly
As far as using my prescription and ordering lenses is concerned I feel really comfortable with Clearly. I think if I were being more picky I would want to try a bunch of different lenses to see what works best for me at a certain price, but I just asked someone what they used and bought that.
Hi Lawrence, thank you for the great rating and review! Although it's great to try new products, contact lenses are not a one size fits all type of product, your eye health is really important to us and we want to make sure that your wearing products that are the best for your vision needs, so we suggest checking with your eye doctor first to see what brand works for you! We hope this helps, and we definitely look forward to 'seeing' you again real soon! - Team Clearly
Ordered contacts for my husband and we got them within 4 days.
Thank you for the great rating and review Felicia! We truly appreciate it, and look forward to 'seeing' both you and your husband again real soon! - Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Wow! That's great to hear Katherine! We're glad to have been able to help! We have a lot more 'Clearly Basics' brand frames available in different styles, so we're definitely looking forward to helping you find that next great pair real soon! - Team Clearly