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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Excellent. I am a repeat customer will continue to shop at Clearly for more of eyewear needs.
I definetely recommand Clearly, I always buy my contact lenses with them.
But I bought some glasses (love their style and colour) one year ago and the glasses have broken already... need to be careful I guess!
Hi Loan! Thanks so much for the excellent review and recommendations! We're thrilled to have you as such a great customer of ours throughout the past few years, and we're looking forward to many more years to come! - Team Clearly
My experience with Clearly is consistency. I have been ordering contacts for thee years. Never a problem, always helpful
Great. Shipped quickly and contacts are essential to my daily activities.
We're so glad to be able to help! Thanks for the fantastic rating and review! We look forward to 'seeing' you again real soon! - Team Clearly
The order came quickly and I got exactly what I ordered. The unfortunately the product I selected does not work for me. I hope to return the unopened box so I can try something different
Hi Ryan, thanks for the review! We're glad to hear that you're order was received quickly and safely. We'll be more than happy to help you with this! Keep an eye on your inbox for a DM from us! - Team Clearly
I live out in the country, hours away from large city and it's Quick efficient delivery every time. Highly recommend
After some initial problems with warranty, Clearly quickly rectified the problem and came through with the same excellent customer service that I have experienced from them throughout the years. I will remain a loyal customer and recommend to friends and family based on the customer service alone. The supervisor that contacted me was eager to help, and I could tell she genuinely wants the customers to be satisfied.
Thanks Clearly, this kind of service is exemplary!
Thanks so much for your review, Julia! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Preferred always. Save a lot more than going to my local optometrist. Shipping is free over $99.
I shopped around for a while looking for the best price for contacts. I compared it to my local optical store and Costco. Clearly had the best price and I got them pretty quick! I'm ordering from Clearly next time I have to refill and recommending them to my friends!
Sunglasses I ordered are top notch. They are of good quality and stylish.
Speedy delivery and always in good condition. Secured and safe packaging every time. This is the only online site I go to for my lenses. No complaints.
Thank you for your review, Christine! We really appreciate the feedback--and more importantly your continued support! We hope to 'see' you again soon! -Team Clearly
Thanks for your review, Neil! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
The price is very reasonable. The order placement was easy. The order was processed quickly and mailed promptly.
I received my order happily, and am now using the lenses I ordered.
Totally hassle-free. Thank you!
Thanks for your review, Saswati! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
I have been a long time customer of Clearly.ca, perhaps even over 10 years!
They always have the brand I need, and have never let me down. Shipping is fast within Canada. 2-5 days usually depending where you're located.
Thanks for making my contact purchases amazingly convenient, secure, and stable over the years!
Don't know didn't order for myself ordered for someone else. Really $#*!ing annoying that clearly keeps sending me emails pretty much forcing me to write a review
Thanks for taking the time to share your experience. We want to ensure that you (or whoever you are ordering for) have had a great experience shopping with us! If we've fallen short, we would like to be able to turn things around and offer support! We really appreciate your feedback and will make sure to share this with our team. - Team Clearly
Thanks so much for your review, Anne! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Always perfect! This is likely my most stress free online order company I've ever dealt with.
Thanks so much for your review, James! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Easy check out process. Came on time with no issues. Boxed nicely
I always get my contacts at clearly.ca, wouldn't want to get it anywhere else. Best prices and unbeatable quality
Thank you for your review, Mariana! We really appreciate the feedback--and more importantly, your continued support! We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Welcome back Diane! Thanks so much for the excellent rating and review! We're proud to be your number one stop shop for all eyewear needs, and we're looking forward to many more orders to come real soon! - Team Clearly