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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Excellent. I am a repeat customer will continue to shop at Clearly for more of eyewear needs.

Date of experience: November 1, 2020
Angela C. — Clearly Rep
over a year old

Welcome back Diane! Thanks so much for the excellent rating and review! We're proud to be your number one stop shop for all eyewear needs, and we're looking forward to many more orders to come real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Great service and products
October 31, 2020

I definetely recommand Clearly, I always buy my contact lenses with them.
But I bought some glasses (love their style and colour) one year ago and the glasses have broken already... need to be careful I guess!

Date of experience: October 31, 2020
Angela C. — Clearly Rep
over a year old

Hi Loan! Thanks so much for the excellent review and recommendations! We're thrilled to have you as such a great customer of ours throughout the past few years, and we're looking forward to many more years to come! - Team Clearly

Canada
1 review
0 helpful votes
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Always Right and Fast Delivery
October 31, 2020

My experience with Clearly is consistency. I have been ordering contacts for thee years. Never a problem, always helpful

Date of experience: October 31, 2020
Canada
1 review
0 helpful votes
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Contacts Review
October 31, 2020

Great. Shipped quickly and contacts are essential to my daily activities.

Date of experience: October 31, 2020
Angela C. — Clearly Rep
over a year old

We're so glad to be able to help! Thanks for the fantastic rating and review! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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As expected
October 30, 2020

The order came quickly and I got exactly what I ordered. The unfortunately the product I selected does not work for me. I hope to return the unopened box so I can try something different

Date of experience: October 30, 2020
Angela C. — Clearly Rep
over a year old

Hi Ryan, thanks for the review! We're glad to hear that you're order was received quickly and safely. We'll be more than happy to help you with this! Keep an eye on your inbox for a DM from us! - Team Clearly

Canada
1 review
0 helpful votes
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Always satisfied
October 30, 2020

I live out in the country, hours away from large city and it's Quick efficient delivery every time. Highly recommend

Date of experience: October 30, 2020
Canada
1 review
0 helpful votes
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After some initial problems with warranty, Clearly quickly rectified the problem and came through with the same excellent customer service that I have experienced from them throughout the years. I will remain a loyal customer and recommend to friends and family based on the customer service alone. The supervisor that contacted me was eager to help, and I could tell she genuinely wants the customers to be satisfied.

Thanks Clearly, this kind of service is exemplary!

Date of experience: October 30, 2020
Canada
1 review
0 helpful votes
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Good experience
October 30, 2020

Website was easy to use, and the delivery was prompt

Date of experience: October 29, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Julia! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Fast and reliable
October 29, 2020

Preferred always. Save a lot more than going to my local optometrist. Shipping is free over $99.

Date of experience: October 29, 2020
Canada
1 review
0 helpful votes
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I shopped around for a while looking for the best price for contacts. I compared it to my local optical store and Costco. Clearly had the best price and I got them pretty quick! I'm ordering from Clearly next time I have to refill and recommending them to my friends!

Date of experience: October 29, 2020
Canada
1 review
0 helpful votes
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Great glasses
October 29, 2020

Sunglasses I ordered are top notch. They are of good quality and stylish.

Date of experience: October 29, 2020
Canada
1 review
0 helpful votes
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Reliable
October 28, 2020

Speedy delivery and always in good condition. Secured and safe packaging every time. This is the only online site I go to for my lenses. No complaints.

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Christine! We really appreciate the feedback--and more importantly your continued support! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Got it fast
October 28, 2020

Got my order really fast, accurate and cheap, thanks clearly!

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thanks for your review, Neil! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly

Bahrain
1 review
0 helpful votes
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Excellent!
October 28, 2020

The price is very reasonable. The order placement was easy. The order was processed quickly and mailed promptly.
I received my order happily, and am now using the lenses I ordered.
Totally hassle-free. Thank you!

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thanks for your review, Saswati! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly

California
1 review
0 helpful votes
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Long time customer
October 28, 2020

I have been a long time customer of Clearly.ca, perhaps even over 10 years!
They always have the brand I need, and have never let me down. Shipping is fast within Canada. 2-5 days usually depending where you're located.

Thanks for making my contact purchases amazingly convenient, secure, and stable over the years!

Date of experience: October 28, 2020
Canada
1 review
1 helpful vote
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?
October 28, 2020

Don't know didn't order for myself ordered for someone else. Really $#*!ing annoying that clearly keeps sending me emails pretty much forcing me to write a review

Date of experience: October 28, 2020
Isabella D. — Clearly Rep
over a year old

Thanks for taking the time to share your experience. We want to ensure that you (or whoever you are ordering for) have had a great experience shopping with us! If we've fallen short, we would like to be able to turn things around and offer support! We really appreciate your feedback and will make sure to share this with our team. - Team Clearly

Canada
1 review
0 helpful votes
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Excellent
October 28, 2020

Always pleased with service! Thank you! Everything is great & on time!

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Anne! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Excellent per usual!
October 28, 2020

Always perfect! This is likely my most stress free online order company I've ever dealt with.

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, James! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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First contacts order
October 28, 2020

Easy check out process. Came on time with no issues. Boxed nicely

Date of experience: October 28, 2020
Canada
1 review
0 helpful votes
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Very good always pulls through
October 28, 2020

I always get my contacts at clearly.ca, wouldn't want to get it anywhere else. Best prices and unbeatable quality

Date of experience: October 28, 2020
Jane S. — Clearly Rep
over a year old

Thank you for your review, Mariana! We really appreciate the feedback--and more importantly, your continued support! We hope to 'see' you again soon! -Team Clearly