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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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They came at good time when I place my order and I picked free shipping... it's cheaper then where I normally for sure...
Thanks
My contacts got delivered to who knows where and I contacted customer service and they sent me knew ones! Awesome customer service! 2 thumbs up
Hi Rachel, thanks so much for the excellent rating and review! We're glad to hear that our awesome customer service team was able to quickly and easily have this matter rectified for you! We'll be sure to pass along the great feedback to the entire team for you! We hope to 'see' you again real soon! - Team Clearly
Extremely fast delivery! I have been wearing contact lens for almost 3 decades and these by far top one of the most comfortable contact lens yet, (Everclear Plus) so will definitely keep buying in the future.
Hi Cesar, thanks so much for your review and feedback! We're excited to hear that the Everclear lenses are working out great for you! We look forward to your next order with us real soon! - Team Clearly
Delivery took a long time but I'm satisfied with the glasses that I received
Hi Jenny, thank you for your review and feedback! We apologize for any delays encountered with your order, and do appreciate your patience with us. We want to make sure all orders are shipped and delivered within a timely manner, and make sure our customers are kept up to date on the progress of the shipment every step of the way! We look forward to 'seeing' you again real soon! - Team Clearly
I love getting my contacts from Clearly. They are a reliable company and very fast delivery. Would definitely recommend to others
My contacts are always a great price and delivered on time
Thanks for the fantastic review and feedback Jessica! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Hi Tony, thanks for the great review and feedback! We understand some fine tuning maybe needed for frames, and we have a great page from our blog that explains how to do it manually: https://www.clearly.ca/thelook/how-to-adjust-glasses/ We hope this helps, otherwise please don't hesitate to contact our customer service at 1-866-414-2326 or via chat/email through our website for further support. We're looking forward to 'seeing' you again real soon! - Team Clearly
I had my glasses stolen from my vehicle and needed a replacement fast! I used my Rx on hand and picked a pair I loved, added some coating and voila I had my new glasses in less than 2 weeks!
Oh man, we're sorry to hear that Kristina, but we're so glad it gave you a chance to try us out! We're excited to hear that you found a frame that you love! We have a wide selection available to meet all of our customers needs and preferences, so the hardest part is deciding how many you want! We look forward to 'seeing' you again real soon! - Team Clearly
Glasses exceeded our expectations! Quick service, great quality!
My rx glasses broke after enduring 2 years of abuse and then facemasks putting pressure on the arms. I found my rx and tried Clearly to purchase a youthful looking pair of glasses, on the inexpensive level! It worked and I am very happy with my glasses. Anxious to be able to use clearly along with my insurance program to get more glasses that will keep me going for a while!
Hi Steve! Thanks for the review and feedback! We're glad we were able to help! Don't worry, we understand the struggles with eyeglasses and face masks. Here's some helpful tips to make things a bit easier, since face masks are now a requirement almost everywhere that might help; * Rolling a tissue under the nose bridge (especially works well if the mask has an adjustable metal tab for fit) to provide a barrier to breath that might fog your lenses * Wearing the frames a bit lower down on your nose. *For back-of-ear comfort, finding masks with smaller rolled elastic or ties that go behind the head instead of behind the ears. We really hope this helps Steve! We look forward to 'seeing' you again real soon! - Team Clearly
Excellent! Loved the try on frames function. Selection was great and service was awesome and fast! Helpful Representatives. Highly recommend!
That's awesome! We're so glad to hear that you enjoyed using the Virtual Try On feature Amanda! It's a great tool to help our customers get a sense of how the frames will look like on first before making that final decision! We truly appreciate the recommendations! We look forward to 'seeing' you again real soon! - Team Clearly
The glasses fall off the face. Perfect if your not using them when bending down or you wanting to put them over your head. I'm glad I kept my old pair, I only use these if I know I will not be doing any activity that will make them fall off the face
Very happy with my order. Prompt service and order desk was extremely helpful
Thanks so much for the terrific review and feedback Cindy! We'll be sure to pass this along to our entire Customer Service Team for you as well! - Team Clearly
I was looking for some reading glasses only for this time. I have a fun prescription because I am both near and far sighted and have been prescribed progressive lenses. I contacted the online support to ask them how to figure out what my prescription would be for online ordering since it is a different prescription. They were very helpful and showed me how to calculate what my prescription would be. I had just purchased a pair of computer glasses from a nearby retailer but wasn't looking for anything expensive this time. I had a lot of information on the retailer order so it was a bit easier to order. It was a choose the frames, try them on virtually, order them and wait. The shipping time wasn't horrible and when they arrived they were well packaged. It did take some time to get used to the prescription since it was a new one, but the fit of the frames was good and I quite like them. I would order from them again.
We're so excited to hear this Reesa! We want to make sure the entire process, from choosing your frames using our awesome MyFit tool, and the Virtual Try On feature, to placing your order, to shipping and receiving the product to be as easy and convenient as possible for our customers! We're definitely looking forward to helping you find that next perfect pair real soon! - Team Clearly
On time and in perfect condition. I will order again from this company.
Wow! That's great to hear! Thanks so much for the fabulous rating and feedback Melanie! We truly appreciate it, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
The website is very easy to use and I received my glasses in a very timely manner
Thank you for the great review and feedback Valerie! We're glad to hear that your order was received quickly and safely! We look forward to hearing from you again real soon! If there's anything else we can help with, please feel free to reach out! - Team Clearly
I did receive but they are a little to long behind the ear... I am sitting and with the back of my head I can touch the back up of the lazy boy and that pushes the glasses back in front. There bof tight enough
Hi Connie, thanks for the excellent rating! We appreciate your feedback! Sounds like your frames may need some tuning, and we have a great link that can help you easily (and carefully) adjust them yourself; https://www.clearly.ca/thelook/how-to-adjust-glasses. You can also have the frames taken to a local optical store to have them professionally adjusted! We do recommend calling ahead to schedule an appointment and avoid any line ups beforehand! We hope this helps Connie! We're looking forward to 'seeing' you again real soon! - Team Clearly
I've had a mixed bag of experiences over the years, where I saw a bit of a decline in quality, however I believe that clearly is coming back up to their old standards and making much needed improvements.
When I started ordering about 5 years ago, clearly had amazing prices for quality frames and sent all the extras that you normally get purchasing glasses in store. (IE: a hard case and glasses wipe.)
Now, when you order, the prices are still good, but the quality is a little hit or miss.
The thing that had annoyed me recently is they took away the hard case and replaced it with a very cheap soft cover that 1) doesn't protect my glasses, 2) doesn't stay closed, so the glasses slip out in my purse.
About a month ago I ordered 2 pairs, they came in ONE box, squished together with only one soft cover and one cleaning cloth. I reached out via email and they apologized and gave me a $30 credit, so I decided to order again. Same thing happened.
However, since then clearly has reached out to inform me that they are in fact revisiting their packaging, which is amazing.
They have even sent me a couple hard cases to make up for the ones missing from my most recent order. I think that shows improvement, and that they are looking to see what customers want and are willing to make changes accordingly.
They are looking to both cut costs and ship in a more environmentally friendly way, without hindering the customer experience.
One thing I love about clearly is; when you place an order, they will donate a pair of glasses (free of charge) to someone in need! You can even pick the geographical location that you wish to donate to.
I LOVE that they are giving back, and ordering with them makes me feel good about helping people in need, and supporting an amazing brand.
I can't wait to place future orders with clearly, and see them implementing the changes they're working on. I am proud to stand behind this brand and can say with confidence that they really do put customer satisfaction first.
I am very happy to receive my items as they are pictured.
We're excited to hear that you're enjoying the products you received from us Terrianne! Thanks so much for the excellent rating and review! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
I like the support they provide online and at the store locally. Great. Thanks.
Our priority is our customers, and we love making sure they're getting what they need from us, so we're more than happy to help Manish! We'll be sure to pass along the great feedback to the entire team for you! Thanks for the fantastic rating and review! We truly appreciate it! - Team Clearly
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That's what we love to hear! Thanks for the great rating and review Michelle! We're proud to provide our customers with quality products at great prices for all- and we're looking forward to 'seeing' you again real soon! - Team Clearly