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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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An excellent way to renew contact lens prescription, if you already know what you need.
Very easy to order and quick to receive, the price was very reasonable for the contacts I purchased compared to other sites.
Fast this time. It's a good website for reorders. I don't want to say 50 more characters! You should remove that. I may just delete the survey!
Reasonable price, fast shipping. Frames not quite as described, more black than gunmetal color ordered, but pretty good fit.
Hi David, thank you for your review. We really appreciate the rating and feedback regarding the frames. We try to make sure the color and every detail on our website match the frames exactly, however we'll be sure to pass it on to the team for review. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I received part of my order but part was forgotten. I called customer service and apparently they will ship the rest soon. First time ever there has been this issue. Look forward to receiving the rest.
We're terribly sorry to hear this Sandi! We'll be investigating this further, and reaching out to you directly regarding the status of your shipment. Thank you for your patience and understanding. - Team Clearly
Overall, great experience. Easy to order my lenses, good value, quick turn around time and the receipt was perfect for my insurance company to reimburse me.
In my experience, Clearly's service is consistent, accurate and fast. I've always received my contacts exactly as expected and very quickly. As far as I'm concerned, Clearly is the only way to go!
Great place to purchase your contacts! I saved so much ordering from here and they even arrived with an extra contact case aaannnddd a little bag of gummy bears :). Shipping was pretty fast, I will definitely be ordering from here from now on.
Reasonable prices, fast delivery. Always a good experience.
Timely and easy ordering. I like that my information is stored in the system which makes ordering easy and seamless.
Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Happy. Wish Clearly would keep the rimless titanium variants in stock... I checked a few times after ordering to see that they don't have any in stock.
The title says it all! We are very pleased.
I have 49 words to go and nothing more to say... a dilemma.
Hi Katie, thank you for your review. We're glad to hear this! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I still have my contacts I ordered from clearly but I decided to buy glasses as well and i love them both.
The website has a wide selection. The prices are great. The delivery is quick. I love to order from here because the prices are so great and I can afford to change my look a few times a year.
I received my contact lens order approximate 1 week after submission online. Arrived without issue and they feel great. This was the second time I ordered from Clearly. I will certainly be ordering from them in the future.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Paul, thank you for your review and recommendation! We appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly