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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The communication was very good, and I was kept up to date as to the status and location of my eyewear. I've been using them since without any issues!
I've regular ordered contacts from Clearly for many years. Always an easy experience to navigate and checkout.
I was informed that certain components of my prescription/lenses were not available and that there would be a delay. I appreciated the transparency in that email. Ultimately, it wasn't delayed for an extended period and I received my order before the estimated date.
Always great and speedy service, and always keeps me informed of the processing and shipping times
They are contact lenses. Feel fine, make you see. Arrived when expected, lasted as long as expected.
My go to source for all my eye wear and contact needs.
Order came in within the expedited shipping day range. Condition was new, nthing was missing from my order and they also threw in some free candy which was cute. Regarding the quality of the contacts, the vision quality was precise, but the comfort for this order was a bit poor. I've purchased this brand before so I literally had to check the expiration date on them to make sure they hadn't gone bad as they were very drying. Hopefully my next order will live up to the usual standard
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Entering all the prescription info was super easy, finding styles with the virtual try on gave me tons of confidence in my purchase and the price was great. Super happy overall.
Positive from start to finish - will be using these guys exclusively for my eyewear needs.
Great very light weight transitions. Cool camo print. Best prices around.
Thank you for your review, Heather! We really appreciate you sharing your experience, and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Just press 'reorder', pay, and new contacts should up in 2 days. What could be easier?
I am pleased with the service, only wish the process time be quicker with ordering glasses. The glasses I order for my son are very low in its prescription and therefore would think it would be processed a bit more quicker.
Hi Shirley, thank you for your review! We really appreciate you sharing your experience, and feedback. And we're sorry to hear if there was a delay in the production and fulfillment part of your order -- from order placed to delivery at your doorstep, we aim for you to have your order within 5-10 business days! This may have been affected by COVID-related delays, whether within our warehouse or with our partner shipping companies, while working to keep employees safe and healthy. We thank you for your patience and understanding! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Received proper lenses in great time. Website was very easy to navigate. Will use Clearly.ca again.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review! We really appreciate you sharing your experience, and feedback--and we're sorry to hear about this delay! If there's anything we can help with in the future, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly