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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great Service
June 3, 2021

I ordered contacts for my son and had them delivered to him at university in another province. They arrived fast, correct & affordable. Will order again for sure.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Perfect transaction!
June 3, 2021

Order arrived on time-perfect transaction-will repeat

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Great glasses!
June 3, 2021

Everything was perfect! Glasses arrived super quick, looked great and the Rx was perfect.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Beautiful, unique sunglasses.
June 3, 2021

I love my new prescription sunglasses. I see so well and love the look. It's nice to be able to put these on to go out instead of putting in contacts and regular sunglasses on top. I'm really pleased with my purchase.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Great Products
June 3, 2021

I always receive prompt shipping and good quality. I have never been disappointed with anything that I order from Clearly.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Thank you
June 3, 2021

Very efficient and expeditiously received! Thank you Clearly for your service.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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I've purchased from Kits and Firmoo and both pairs fit wonderfully. Sadly my first Clearly pair do not fit at all.

Date of experience: June 3, 2021
Angela C. — Clearly Rep
over a year old

Thank you for your review and for your feedback Milli! We're sorry to hear that these frames are not what you had expected fit wise. If you are not fully satisfied with them and they are in their original condition, we have recently extended our free return policy to 60-days. We'll be reaching out to you directly on how to proceed with this. - Team Clearly

Canada
1 review
0 helpful votes
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Trusted eyewear provider
June 3, 2021

It's so easy to order my contacts and the products arrive quick in excellent condition

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Received timely
June 3, 2021

I always order this product from you. I've been wearing this product for year. This batch seemed to have a lot of faulty contact. They had tears or folds in them when I opened them. No fault of yours, it's the company.

Date of experience: June 3, 2021
Angela C. — Clearly Rep
over a year old

We're so sorry to hear of this Samantha! We can definitely understand your frustrations with this, and we'd like to help. We will be reaching out to you directly with assistance on this matter, so we thank you for your patience. - Team Clearly

Canada
1 review
0 helpful votes
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Not impressed
July 3, 2021

Two of my contacts ripped. While they were in my eyes. That's one full month of use. I dont think I'll be purchasing anymore.

Date of experience: June 3, 2021
Angela C. — Clearly Rep
over a year old

We're terribly sorry to hear this Amy! Please be advised that all of our contact lenses are received directly from the manufacturer, where they are mass-produced. While true defects can happen, they are rare. We'd like to hear more about what you're experiencing, and will reach out to you directly. We thank you for your patience and understanding on this. - Team Clearly

Canada
1 review
0 helpful votes
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Great glasses
June 3, 2021

This pair are wonderful. They fit perfectly and I've had no issues with them.

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Great customer service
June 3, 2021

My contacts always come within two days and have never had any issues!

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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Good Value for Money
June 3, 2021

Can't believe how perfectly this worked. For online shopping, these things showed up and was actually pretty good!

Date of experience: June 3, 2021
Canada
1 review
0 helpful votes
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I order 2 pairs. Both were good quality and perfect fit

Date of experience: June 1, 2021
Canada
1 review
0 helpful votes
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Excelente customer service
June 1, 2021

Agent was courteous and helpful and made sure i received quick delivery

Date of experience: June 1, 2021
Canada
1 review
0 helpful votes
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Great service
May 31, 2021

Always a good transaction. Very fast delivery, very satisfied!

Date of experience: May 31, 2021
Canada
2 reviews
0 helpful votes
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Ideal for me.
May 31, 2021

They are perfect for me. Love the fit. Quick shipping too. The prices keep me coming back.

Date of experience: May 31, 2021
Canada
2 reviews
0 helpful votes
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Always the best experience
May 31, 2021

Thank you, to the staff at clearly contacts. Service is always great and delivery is fast! Awesome site to shop on.

Date of experience: May 30, 2021
GB
1 review
0 helpful votes
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Nice and light
May 31, 2021

Was just as good as I expected it to be. They arrived earlier than I expected.

Date of experience: May 30, 2021
Canada
1 review
0 helpful votes
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Contacts
May 30, 2021

I received my contacts quickly and exactly as I ordered

Date of experience: May 30, 2021