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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered contacts for my son and had them delivered to him at university in another province. They arrived fast, correct & affordable. Will order again for sure.
Everything was perfect! Glasses arrived super quick, looked great and the Rx was perfect.
I love my new prescription sunglasses. I see so well and love the look. It's nice to be able to put these on to go out instead of putting in contacts and regular sunglasses on top. I'm really pleased with my purchase.
I always receive prompt shipping and good quality. I have never been disappointed with anything that I order from Clearly.
I've purchased from Kits and Firmoo and both pairs fit wonderfully. Sadly my first Clearly pair do not fit at all.
It's so easy to order my contacts and the products arrive quick in excellent condition
I always order this product from you. I've been wearing this product for year. This batch seemed to have a lot of faulty contact. They had tears or folds in them when I opened them. No fault of yours, it's the company.
We're so sorry to hear of this Samantha! We can definitely understand your frustrations with this, and we'd like to help. We will be reaching out to you directly with assistance on this matter, so we thank you for your patience. - Team Clearly
Two of my contacts ripped. While they were in my eyes. That's one full month of use. I dont think I'll be purchasing anymore.
We're terribly sorry to hear this Amy! Please be advised that all of our contact lenses are received directly from the manufacturer, where they are mass-produced. While true defects can happen, they are rare. We'd like to hear more about what you're experiencing, and will reach out to you directly. We thank you for your patience and understanding on this. - Team Clearly
This pair are wonderful. They fit perfectly and I've had no issues with them.
My contacts always come within two days and have never had any issues!
Can't believe how perfectly this worked. For online shopping, these things showed up and was actually pretty good!
Agent was courteous and helpful and made sure i received quick delivery
They are perfect for me. Love the fit. Quick shipping too. The prices keep me coming back.
Thank you, to the staff at clearly contacts. Service is always great and delivery is fast! Awesome site to shop on.
Was just as good as I expected it to be. They arrived earlier than I expected.
I received my contacts quickly and exactly as I ordered
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you for your review and for your feedback Milli! We're sorry to hear that these frames are not what you had expected fit wise. If you are not fully satisfied with them and they are in their original condition, we have recently extended our free return policy to 60-days. We'll be reaching out to you directly on how to proceed with this. - Team Clearly